Deyongs Ltd Anmeldelser 

Hello
I purchased these duvet covers for a double & single bed and I am unable to use them due to the rough fabric. It’s impossible to sleep with them on the bed as they are so scratchy & uncomfortable

Bird Garden Sage & Gold 200 Thread Count Cotton Rich Reversible Duvet Cover Set
11012401
Qty:1
Bird Garden Sage & Gold 200 Thread Count Cotton Rich Reversible Duvet Cover Set
11012402

My experience of this company is exactly the same as the last reviewer. I ordered through Debenhams, the item was supposedly lost in the post and never arrived. I have emailed debenhams many times and have still not received my order or the refund which one customer service advisor told me he had processed. I did however receive some bedding, weeks after I first raised the issue, which was completely the wrong item. I now have bedding I don't want, no refund and no order. I have raised this with debenhams and just keep getting told that they are raising the issue with the supplier. This has been ongoing for about 6 weeks and I want nothing more to do with this company just my money back.

Disgusting Company DO NOT ORDER....This is not a fake

I would give 0 if I could. The item was down as despatched but didn’t arrive at courier. I bought through Debenhams (who weren’t much help either) it may have been genuinely lost in which case just refund and don’t keep dodging the complaint.

I raised this several times with Debenhams who just kept saying give the retailer 3 days to respond. If they don’t in the beginning they never will.

Thankfully I paid by PayPal and have actioned this and hopefully will refund if I don’t hear back by a date given. It was around £20 which isn’t the point as if everyone gave up the company have won.

I will never use this firm not Debenhams again and judging by other complaints this seems to be the norm.

I purchased a duvet set via Debenhams on the 25th/11/23 for a Christmas gift, when the item arrived it was the wrong order. I informed Debenhams who took a few days to reply. I then was able to return the item via the tracked link provided by The Lyndon Company on the 11th/12/23. I asked for the correct item to be sent out as I still had hopes that I would receive it before Christmas. No such luck, I had to buy a replacement. I have sent numerous emails to both companies involved and made numerous phone calls to The Lyndon Company with no avail. I have also emailed proof of purchase, of item ordered and the one received and of return. I have been requesting a refund from December, It is now 30th/01/24 and I have heard nothing back from TLC (The irony of abbreviation) and with every reply from Debenhams I have been offered an apology and told to give them 3 working days. I am unaware of when the 3 working days will be up. I am appalled that TLC considered their brand a premium brand and this is how customers are treated

Placed order trough Debenhams 2 weeks ago, never received it. They do not response to emails. Very disappointed .

One of the worst companies I've ever dealt with.
Bought from the through Debenhams as a 3rd party seller,never again
Took two weeks of chasing Debenhams customer service to get one of the 3 items I ordered to be delivered,deyongs themselves just ignored my queries,and still do.
2nd item was cancelled without reason,as still showing in stock and can be ordered,3rd item never arrived at all, although Debenhams told me it was included in my original overdue delivery,which was completely untrue in they was just a single item in the delivery.
Either inept,lazy or barefaced liars as a company,still out of pocket and being ignored.
Came here in the hope of steering customer's away from this seller who comes across as a scammer.
Doubt I'll get any feedback from deyongs on this review as they either don't read their emails or simply don't care about customer service.

If I could give them no stars I would,they are an appalling company

Update.
4 months to get a reply to this review,and in the end Debenhams themselves finally refunded my money after 6 weeks of no response from this company.

Amazing quality towels, I absolutely love them!! Would highly recommend.

Best quality bedding, I always get a good night sleep! This is now my 4th time buying, will definitely be ordering again.

Have ordered bedding from them a few times now and the quality is great. Always arrives quickly and customer service is brilliant when I have had to ring and ask about a product. I like supporting small businesses and getting great service.

Like many other reviewers here, I ordered a Deyongs duvet set via Debenhams and had a poor experience. It seems that if you buy directly from Deyongs you get a great service, but there must be something about the system or processes if you order via a third party so I suggest you don't.

I ordered from Debenhams on 6th Jan, with 3-5 day delivery. I contacted Debenhams on 15th Jan to ask where my parcel was, and they said they would contact Deyongs, who said they were looking into it with the courier. Debenhams requested that Deyongs note the parcel as being lost and send another one.

I'm not sure what happened between Debenhams and Deyongs after that, but my duvet cover eventually appeared on 19th Jan. It's a really lovely duvet cover, high quality and very soft, I just shouldn't have had to chase for it.

Because of the good quality, I would like to buy from Deyongs again, however this duvet cover cost £33 in the Debenhams sale as opposed to £140 on the Deyongs website. So it seems it's either a case of low cost with poor service or high cost with great service. I suppose you get what you pay for in life.

Ordered a bedset but came in the wrong colour, however the return service was excellent. I spoke to Natalie and she was professional, efficient and friendly. Responses by email were equally efficient and professional. I'd definitely look at ordering from here again just ashame they were out of stock on the colour I wanted.

Love buying from deyongs.. comfort, soft suttle colors love every bits of their collections .

We purchased a snuggle touch throw mid December online directly from Deyongs website, at the busiest period. We honestly weren't expecting it any time soon but it was delivered just 72hs of placing the order. Really impressed.

We're very pleased also with the quality, not like one of those cheap ones, it's really comfy and warm.

Recommended.

I purchased 7 items from deyongs and very happy with the quality after receiving them. One of my friends recommended me about deyongs for bedding set, throw, duvet covers; and I made right decision. Although it was busy period in December therefore I was bit worried but their customer service helped me to get my order before the Charismas, thanks to deyongs.

I ordered 4 throws on 1st December through Not On The High Street. 3 of them arrived on 14th December, only a couple of days later than expected and decent quality. They were gratefully received on Christmas Day.

However, despite several emails back and forth I have still not received a refund for the missing item. At first I was told it was on its way and to wait a little longer, it would be with me by Christmas Eve. I gave them the benefit of the doubt and waited - to no avail! Now we’re on 5th January and I am no closer to getting my money back. Not at all impressed with their automated email responses, it really does seem like they couldn’t give two hoots about their customers.

This was my first (and probabaly last!) order with Deyongs. I ordered my item on the 14th December and received an email on the 15th to say that it had been sent, however as of today (2nd January), I still havent received it. When ordering I was told that I would receive my item at the absolute latest of 27th December...! I have also sent two support tickets in the meantime to which I am yet to receive an answer to. Overall extremely disappointing and would definitely think twice before ordering again.

I ordered a blanket from them in the Black Friday sales. When it arrived, they had sent the wrong item. Which is fine, every company makes mistakes from time to time. I immediately got in contact to tell them, and they said I had to return the item to them, but they couldn't send out a replacement it had to be refunded, and after it was refunded, I could order it again. So sent the item back, waited for 7 working days for my refund and nothing. I got in contact again asking where my refund was, only to be told that they had sent out a replacement (after categorically telling me they could not send replacements). Knowing it was now the Christmas period and that delivery times would be affected, I did get an email saying that my order should be with me on Christmas Eve and they were behind uploading tracking details.
Well my order did not come on the day I was told and it still hasn't arrived, neither is there any tracking information for it.
So I have got in contact with them once again asking where it is or to just give me the refund.

The only positive thing I can say during this debacle is that they are quick in responding and have gotten back to me within 24 hours each time.

It's a shame because I do love their products, having gotten a few things of theirs already, but this has really let them down and its becoming infuriating.

I am bitterly disappointed with the service from this company. I ordered 2 throws in November. I received 1. I tried contacting the company and was ignored. I had to contact Not On The High Street (NOTHS) customer services to act on my behalf. Deyongs eventually told me the 2nd item was on its way. It didn’t even arrive at the courier company. Again my contacts were ignored. Again I used NOTHS and Deyongs replied saying it was being sent. I told them I didn’t want it and wanted a refund. They ignored me and sent a replacement. I requested to return it. They ignored me. I had to use NOTHS and eventually Deyongs sent me the return details. I returned it with Royal Mail tracking and asked for a refund both via email and included in the parcel. They ignored me. I contacted NOTHS and Deyongs then told me they’d sent a replacement, this time with no courier details. I told them I didn’t want it and want a refund. Totally ignored. Asked NOTHS to intervene again and now nothing at all.
All I want is my money back!
Order placed 19th November - problem still ongoing 24 December
Update 05/01/24 - refund eventually received after many emails.

Ordered a throw as a Christmas present on 9th December. Here I am on the 20th December and it hasn’t even shipped yet. Contacted customer service via email and phone 2 days ago. No response from either. Terrible customer service. Will be asking for a refund and hope I can find an alternative present in time.