Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I was pleasantly surprised by the quality of this item i got another phone cover done with a different company a few years ago it cost more but this item came out a lot better. First class would... Vis mer

Vurdert til 5 av 5 stjerner

The website was really easy, uploading the photo, resizing to fit and ordering. Delivery was quick and when it arrived I was really impressed and so was my husband, so i ordered one for him too. Would... Vis mer

Vurdert til 5 av 5 stjerner

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Butikk med tilbehør til mobiltelefoner

Skrevet av virksomheten

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

678 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 44 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(678)

170 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Had a personalised image printed on the…

Had a personalised image printed on the back of my daughter's phone case. It came out perfectly and the case fit her phone perfectly also.

I highly recommend Design My Case.

31. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Barry,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

Second time I have used this company

Second time I have used this company. Great cases and printing, arrives quickly. Wish they did more makes and sizes so that I could order one for my partners mobile.

8. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Dina,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

Very impressed with professionalism

Very impressed with professionalism, efficiency and quality of the product. Have recommended them. There are many competing companies. Prices are reasonable. Excellent quality. I am very happy with the product. Also easy to use the website to design.

28. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Lee,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

The quality was top notch and the…

The quality was top notch and the design on the case is really really good high quality definition I would highly rate them and recommend them to other people

20. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Alex,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

Perfect custom case

Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom made design printed really well on the back. Crazy good value for money!

13. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Mat,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

I was so happy with my cases

I was so happy with my cases, people have commented on them and they arrived within a couple of days. Will definitely order more.

27. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Bayley,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

Excellent love it

Excellent love it. Strong quality & great graphics 👌

27. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Tommy,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 5 av 5 stjerner

Amazing quality

Amazing quality. Fast delivery. Just perfect!

25. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Ella,

Thank you so much for taking the time to leave us a review!

We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.

We really appreciate your kind words and hope to welcome you back again soon.

DMC Team

Vurdert til 1 av 5 stjerner

Ordered paid never delivered

Ordered paid, no item ever sent for delivery. No customer service, phone line dead, online message dead no replies to emails.

26. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Christopher,

We're sorry that your order was delayed.

As soon as we became aware of the issue, we reached out to you directly and arranged a full refund, which has now been processed.

We'd also like to clarify that while our telephone line is currently unavailable, this is clearly stated on our Contact Us page, where we also provide several alternative ways to get in touch, including email, live chat and our contact form. We actively monitor these channels and do our best to respond as quickly as possible.

We appreciate your feedback and apologise again that your experience didn't reflect the standard of service we strive to provide.

Thanks
DMC team

Vurdert til 1 av 5 stjerner

AVOID

AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case on the 27/5/26 still haven’t received it. Have spoken with their online bot several times they have said email this address which I have on 3 separate occasions and had no response at all. The bot then said they would escalate it twice and still nothing. I’m going to have to claim this payment back through my bank. Absolutely disgraceful company. If I could give 0 stars I would. Im assuming all these good reviews are completely fake.

27. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til Design My Case

Svar fra Design My Case

Hi Becca,

We're sorry to read your review, as this isn't the experience we aim to provide.

After thoroughly checking our records, we've been unable to locate an order matching the information available. We also reached out privately to request a few details so we could investigate properly, but unfortunately we haven't received a response.

If this review relates to an order placed with us, we'd genuinely welcome the opportunity to resolve it. Simply reply with your order number, the email address used at checkout, or the name on the order, and we'll investigate it as a priority.

For transparency, we'd also like to reassure anyone reading this that we have been unable to verify the order referred to in this review. We value all genuine customer feedback and are always happy to investigate concerns when we're given enough information to identify an order.

We're still here to help and hope to hear from you soon.

DMC Team

Vurdert til 2 av 5 stjerner

Customer Service Does Not Respond

I received a case on the 20th of April from Design My Case, which I noticed had several printing defects on it. I reached out the same day to their customer service email, which responded after several follow-up emails were sent. My email was apparently forwarded to management for review on the 30th of April.

After some more follow-ups, on the 13th of May, a customer support manager said that they had escalated it "to ensure an immediate response and resolution".

Almost a month on, after several more follow-ups, I have not received that response, let alone a resolution. I'm doubtful at this point if I even will.

Annoyingly, I have used cases from Design My Case before, and they've been a high quality (hence the two star review, rather than one) - this is the first time I've had such an issue. At this point, however, it looks like I'm stuck with a faulty case, since their customer support has ignored a month and a half's worth of emails. In the future, I'll most likely consider alternative stores in order to avoid the risk of having to deal with customer support.

20. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Wrong case sent but sorted quickly

May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit.

I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sent a case for an S22. New case issued and arrived quickly

22. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

The case looks nice

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat. On responding, I was told NFC is not compatible with the case and it's stated in the description of the case, which I can't seem to find anywhere. When I asked support to show me where it's stated they don't reply, which is not shocking at this stage. I was offered a discount on another case - why would I want another case when this one doesn't work as advertised?

1. mai 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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