Our experience has not been great at…
Our experience has not been great at all. Went through the process to book a holiday via Designer Travel (won’t mention the name of the rep, but begins with A) and the cost was astronomically bad. It turns out, compared to making the package ourselves (identical, in every way), they have the price £5000 higher, which is of course commission, reinforced by the fact they will not provide a transparent breakdown should any changes need to be made.
Upon contesting the price, we were then told lies complete lies:
‘You aren’t ATOL protected if you book elsewhere’ - a lie. Many platforms are ATOL protected on many packages. And our bank also has travel insurance, which when mentioned, led to them telling the next lie:
‘The Iran conflict voids your insurance if you change through Abu Dhabi’ - a lie. There was an amber alert to say not to stay over in Abu Dhabi, but changing there was fine and there was zero effect on travel insurance.
Really disappointed and not a great way to build trust. Due to being told pure lies (which I have screenshotted), it has to be a 1 star instead of 2. The commission led to a quote of £11,000 for a £6000 holiday, with everything identical.
2. april 2026
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