Thank you for your review, Maciej. We are glad that you rate our design work highly.
However, we do want to set the record straight for any potential customers reading this, as your statement is misleading and omits a number of material facts.
You first became a customer in February 2025 on a one-month rolling contract, which could be cancelled at any time on seven days' notice.
In June 2025, you contacted us in writing to request a move to a six-month rolling contract in exchange for a discounted rate. At that point, we confirmed in writing that the contract required thirty days' notice to cancel prior to each renewal.
You accepted those terms, received the discount, and had subsequently renewed once on the same basis already.
How our subscriptions and contracts work is set out clearly in several places, including on our pricing page FAQs, on the pricing blocks individually, and in our public terms of service.
You have been a customer for sixteen months and were familiar with our plans auto-renewing unless notice was given to cancel.
On this occasion, the required notice was not provided. Rather than hold you to the remaining term, we offered a substantial discount to end the contract early, as a gesture of goodwill in recognition of our long-standing relationship.
That offer received no response, and this review was published in its place.
We stand fully behind both our work and our contract terms, which are precisely as agreed. The facts set out above speak for themselves.
Kind regards,
The Design Cloud Team