Found a great image - I thought the frame + service a bit costly, though. If the quality is really good when it arrives, I will upgrade my score Update: I love the print, but am disappointed with t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to use website with a great selection of pictures in a wide range of sizes. I haven't found anywhere else like it.
Really impressed went for the most expensive a canvas in frame and wow it was worth it. Was still very good value compared to other companies. Came quick and very well packaged and company offers grea... Vis mer
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Really poor customer service. The delivery timeframe has not been met, the tracking does not update, and you might want to remove the AI chatbot from your site as it’s really useless. I cannot underst... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Featured artists, Famous painters, Abstract Art, Art Prints, Curated Gallery walls, Posters, Prints and Canvas for your home. Find the right art for your home. 4/5 stars from more than 30,000 verified reviews in the UK.
Kontaktopplysninger
3,6
Middels
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Framing service a real plus
Really happy with Desenio’s choice of prints, and especially their framing service which removes a real pain point of buying prints!
16. november 2025
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Website is not use friendly
Website is not use friendly. I was not able to pay using my Mastercard but only worked with Apple Pay.
13. november 2025
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Svar fra Desenio
Hi Mohan,
Thank you for taking the time to leave us a review.
We’re sorry you had trouble using our website and appreciate you sharing your experience. We understand how frustrating it can be when a preferred payment method doesn’t work.
Thank you for letting us know—our team is looking into improving payment options to make the checkout process easier for everyone.
Best regards,
DESENIO
Great products easy purchase
Great products easy purchase
11. november 2025
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Over charged
Over charged. Website stated 20% off frames but was charged full price at the checkout.
9. november 2025
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When trying to have delivery to an EVRI
When trying to have delivery to an EVRI
delivery shop location the website does not work.
Customer service( chat to us option)
absolute rubbish
9. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
Hi Dee Cee,
Thank you for the feedback.
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating this can be.
If you have any further concerns or questions, please reach out to our Customer Service team — we're here to assist you.
/ DESENIO
All as it should be using Web site &…
All as it should be using Web site & placing an order.
8. november 2025
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I do not recommend Desensio
I do not recommend Desensio.
The paper used for the prints is poor quality and not sturdy at all meaning that ripples in the paper can be seen across the print when framed.
The frames are extremely bad quality and definitely not worth the price.
However, when I did contact Desensio they were very quick to offer a replacement or a refund so I am satisfied with the end result.
In my view, don’t waste your time - the quality is very poor and delivery is slow.
1. oktober 2025
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Svar fra Desenio
Dear Customer,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
DESENIO
Do not order if based in UK
Do not order if based in UK
Order tracking and delays were a joke and customer service response time was a joke.
EDIT: How do I contact you? I have been in constant communication and nobody has helped make it right?
EDIT 6th Nov: Somebody has got to me with the same info. I had an order confirmation stating my order would be delivered between 3rd and 6th Nov but Desenio changed the parameters and are still charging £5.95 delivery charge. Desenio now saying they might not deliver until 11th Nov.
Some other sites I have used that I can recommend over Desenio and delivery quickly with proper tracking include: PTSR Studio, GoodMood Prints and Abstract House
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
Hi Charlie,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We would like to assist you further and resolve any issues you’ve encountered. Please contact us again, and we’ll be happy to help.
Thank you for giving us the opportunity to make this right.
DESENIO Team
EDIT: Hi Charlie,
We have just gotten back to you by email again, and are happy to assist you further through our customer service team.
Best regards,
DESENIO Team
Costs almost £10 to return anything
We tried to return a frame which cost £11.95 and they told us it would cost almost £10 to return it. When I questioned why, they said it was administrative costs. I don’t know any other company that does this. I’m now left with a frame I don’t need as it doesn’t make sense to return for a refund of £1.95. Very disappointing and poor customer service.
2. november 2025
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They hide real reviews
They hide real reviews. Beware of them. Prints have massive white borders which is very aesthetically unpleasing. Would not recommend. No value for money.
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
Hi Areeba,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that you’re disappointed with your prints and that the white borders didn’t meet your expectations.
Some of our posters are designed with a white border that is both shown in the product images and mentioned in the product description on our website. The border is included in the overall dimensions to help frame and highlight the artwork once displayed.
If you’d like, please feel free to reach out to our customer service team so we can review your order together and assist you further.
Wishing you a lovely day,
DESENIO
Really good website user experience
Really good website user experience, and great products
27. oktober 2025
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Beautifully designed website
Beautifully designed website.
Loved all the designs, a little bit price,y but does occasionally do amazing deals, and I got such a good price for 4 prints really can't complain. I hope the rest of my experience is as seamless as the website experience.
26. oktober 2025
Anmeldelse skrevet uten oppfordring
Easy website with huge choice of prints…
Easy website with huge choice of prints and frames.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
Hi,
We wanted to take a moment to sincerely thank you for your recent feedback.
Your input is incredibly valuable to us, as it plays a key role in helping us improve and better understand how we can meet the needs of our customers. We always strive to enhance our products and services, and your feedback allows us to do just that.
Once again, thank you for your time and insight — we truly appreciate it!
Excellent company
Excellent company
Our order came soooo quickly and so well packaged
We are delighted!
22. oktober 2025
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so many wonderful pictures/prints
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
Hi, thank you for your review! We’re glad to hear that you’re happy with the posters.
Desenio
I returned my items now over a month…
I returned my items now over a month ago and have still received no refund. This is over £100 worth of prints. Will go elsewhere for prints next time.
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
Hi Elizabeth,
Thank you for taking the time to share your detailed feedback with us.
We sincerely apologize for the delay you experienced with your refund and completely understand how frustrating this must have been.
Our customer service team has reviewed your order and reached out to you directly to assist further. We hope this helps resolve the matter to your satisfaction.
We truly appreciate your patience and understanding throughout this process.
Wishing you a lovely day,
DESENIO
Love the collections
Love the collections, the prices, the quality
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Desenio
We thank you for your review and are thrilled that you loved the experience with us. We hope to see you again soon!
Desenio
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.