Desenio Anmeldelser 

They had just what I needed and it was easy to order. Have not received it yet, so cannot comment on that.

Beware of the guaranteed delivery timeframe of 6 business days. I have been waiting for 12 days now and still have not received my order. I go away soon and now risk not getting the parcel at all. The customer service is not helpful in trying to ensure delivery is made. I doubt I will order from them again.

As an interior designer, I find Desenio super-useful as a huge resource of artwork for client schemes. The framing service and frame visualiser are great too.

Easy to navigate the website and I like that you can see your prints in different frames. Had no issues with previous deliveries and good quality prints, which can be hard to find at an affordable price.

Desenio always have the best art work
And the quality is excellent. I love they now have canvases too! I can’t wait for my next order to arrive

The purchase was quick and fairly straightforward once I realised that I had to 'join' to get the discounted item.

I’ve been trying to return my order since 18 July and I’m still waiting for the parcel to be collected.

The original returns process wasn’t suitable for the size of the parcel. I went to three different Evri Parcel Shops and they all refused it, so I had to contact Desenio to arrange a collection.

Since then, it’s been one problem after another. Evri have failed to turn up for the collection more than once, despite the collections being booked by Desenio. I’ve stayed at home waiting for the parcel to be collected and nobody has turned up.

I’ve emailed Desenio several times to try and get this sorted, but I’ve now had no response to my last three emails. I also tried calling customer service today, only to be told by an automated message that there was no customer service available.

It’s now 10 August and I still have the parcel sitting here, despite trying to return it weeks ago. I just want the parcel collected and my refund processed.

I understand that Evri is a separate company, but Desenio needs to take responsibility for sorting this out when their chosen courier repeatedly fails to collect. The whole process has been incredibly inconvenient and the lack of communication from Desenio has made it even worse.

I wouldn’t have expected returning an order to be this difficult.

ABSOLUTELY AWFUL!!!
Useless returns process. CAN'T RETURN!
Hundreds of pounds in the bin because they have messed up the return and left me with an enormous print. Trying to charge £25 to return when the courier label they've sent is not accepted for home collection and the print is too big for the post office! AVOID THIS COMPANY AT ALL COSTS

The quality of the paint I ordered is excellent, and I am very pleased with the product. My only disappointment was with the delivery. I paid for delivery and expected the paint to be delivered to my address, but instead it was delivered to an Evri locker for collection. This was not what I expected when I paid the delivery charge.

I love the group art page where you can pick and choose which ones you want and change the sizes and frames

Very easy to order. Great selection.

Loads of choice
Easy site to use
Great art work

Be extremely careful before ordering from Desenio. They neglect to tell you until after you've placed your order that your prints will be shipped from the Czech Republic.

Their online tracking is absolutely useless as they just make up lies, meaning that even a week after ordering, you have absolutely no idea as to whether the package has even left the country!

Their customer service is also AI-powered, meaning you'll never speak to a human.

Very poor. Would not recommend. If I don't get my parcel soon, I'll instruct my bank to use chargeback.

My experience with Desenio has been extremely disappointing.
I placed an order well in advance of travelling abroad, yet despite multiple emails and repeated requests for an update, I have received no meaningful information about when my order will actually be dispatched or delivered. The tracking has shown no progress, and every response I've received appears to be a generic, AI-generated template that doesn't address the specific issue I've raised.
I was told my case had been escalated to a human agent, but nobody has contacted me. I also attempted to call customer service, only to find that the line disconnected and the automated message directed me back to email, leaving me with no way to speak to a real person.
I clearly explained that I would be travelling abroad for six weeks from 20 July, yet no one has been able to confirm whether my order will arrive before then. All I wanted was a clear and honest update so I could make alternative arrangements if necessary.
The complete lack of communication and ownership of the issue has been extremely frustrating. Based on this experience, I cannot recommend Desenio's customer service and would think twice before ordering from them again.

I received confirmation when I ordered, delivery date 8th to 11th July, delivery to made by Evri, probably the worse delivery company ever, on this occasion not so,.
I emailed Desenio on 3 occasions, questions were never answered fully, I believe it was an AI I was emailing, as replies came back within 10 seconds, even when I sent one at 7am, still waiting for my picture I ordered on 3rd July

So many lovely prints to choose from,and I found exactly what I wanted

I would not recommend ordering from Desenio based on my experience.
I paid for home delivery, but nowhere during checkout was it made clear that my posters would actually be printed in the Czech Republic rather than dispatched from the UK. After waiting over a week, the order still hadn’t even left the printer. Now the parcel has gone missing in transit.
The worst part has been the customer service. Desenio tells me to contact the courier. The courier says they cannot locate the parcel and that I need to contact Desenio for a refund. Meanwhile, Desenio has ignored my emails, Instagram messages, and comments.
I’ve been left without my order, without a refund, and without any meaningful support. This order was for an important project that has now been completely disrupted.
Customers shouldn’t have to chase both the courier and the retailer just to find out where their order is. Very disappointing experience.

Quick shipping time and it was delivered correctly.
Looks amazing, really like our canvas print in the dark wood frame.