Dermatica Anmeldelser 1 622

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8. juni 2023

Hello Norlie, Thank you for taking the time to leave some feedback. We are sorry to hear that you have decided to cancel your subscription with us. Please be advised that you can cancel your subscription in three easy steps: 1. Log into your account 2. Click "Manage Subscription" 3. Click on "Cancel Subscription" If you have the time, we’d love for you to share your feedback about your experience with Dermatica, so we can improve our services for others on their skin journey. A member of our Customer Care team has contacted you to help resolve this for you without further delay and to offer further guidance. Thank you again for reaching out to us, and have a lovely day! Take care The team at Dermatica

Svar fra Dermatica

29. mai 2023

Hello Yangee 
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.  
I would like to confirm that all charges were taken prior to cancellation and unfortunately there was no mention of side effects on your account otherwise we would ask to review these for you to ensure the treatment is correct and we are still on the same path 
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.

If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night

Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
I would also like to confirm your next dispatch date is available on your account at all times and you can log in to see this. You can also  cancel in 3 easy steps online 
A member of our Customer Care team has reached out to support you further with this. We would like to ask that you review this at your convenience.
Take care 
the team at Dermatica

Svar fra Dermatica

8. mai 2023

Hello there 
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.

Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
If you would like a review please reach out to us as soon as possible so we can review and look at an alternative treatment option for you if required 
We are always here to help 
Take care 
the team at Dermatica

Svar fra Dermatica

2. mai 2023

Hello Jessica 
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.  
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.

If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
After reviewing the account it appears a reply was sent which explained how to handle regular side effects however mentioned if you wanted further help to reply to the email so we could help you further 
A member of our Clinical team has reached out to support you further with this. We would like to ask that you review this at your convenience.
We are always here to help 
Take care 
The team at Dermatica

Svar fra Dermatica

11. apr. 2023

Hello there

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica

Svar fra Dermatica

11. apr. 2023

Hello Jennifer

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica

Svar fra Dermatica

11. apr. 2023

Hello Alexus

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica

Svar fra Dermatica

11. apr. 2023

Hello Madison


Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica

Svar fra Dermatica

12. mars 2023

Hello Ryan 
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.

Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
The service is run by our multidisciplinary team which encompasses consultant dermatologists, pharmacists specializing in dermatology, GPs, clinical researchers, and formulation scientists. We use technology to achieve something which is not possible in the traditional clinic. We formulate your treatment specifically for you in our lab. As your skin changes, so does your treatment. Your account is reviewed before any treatment changes are made however we apologise if something has been missed in this case 
Whilst we aim to respond promptly, we can occasionally experience delays during our busy periods- our team is available to chat to over the phone 8am - 10pm, Monday - Sunday and via messaging service 8am- 8pm. Outside of these hours you can submit a query on our website
We would like to ask you to reach out to us at your earliest convenience so we can resolve this without further delay for you 
we are always here to help 
take care 
the team at Dermatica

Svar fra Dermatica

11. mars 2023

Hello Karen 
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. 
We would like to reassure you that our team are always available and happy to discuss your consultation in further detail, in order to ensure that you can advise us of your skin concerns and pinpoint any areas of concern to us. You can reach out to us via phone, Live chat or email through the contact form on our website: https://bit.ly/dmtcahelp.
We are sorry if your expectations were not met at this time however a member of the team has now reached out to discuss this further - a voicemail has also been left for you if you could please let us know the best time for a clinician to call you 
If you need further support please do get in touch 
We are always here to help 
Take care 
the team at Dermatica

Svar fra Dermatica

23. feb. 2023

Hello Zarmina 
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!

Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp  where we can forward you to the clinical team if you would like a review 

We are always here to help!
Take care 
the team at Dermatica