Delonghi Anmeldelser 

Loud crunch, then nothing!
Now this machine has been providing me with my well-deserved beverages after all of my usual hectic days.
Then one day it made a loud crunching noise causing the machine to vibrate.
Made the call, and Delonghi was nice enough to send adequate packaging.
It was delivered back after a week, but on inspection, they replaced the carriage, but with some 'Delonghi Wisdom', failed to replace the tracks that guide the carriage up and down.
Also, the side panel was hanging loosely with security tabs, not in place.
So...
On the phone again, and it went away for another week.
They did state that a service manager would overlook and sign it off when finished.
I was in good hands and there was nothing to worry about, so it seemed.
Surprisingly, they had replaced the broken panel along with other bits and bobs.
Nice and shiny!!
But, the parts that had to be changed left me sad and empty.
No beverage for me!
I tried to see if the machine would work but after my first coffee. The machine flagged up to empty the used coffee container.
So, 1 coffee, then change, I don't think so.
I was happy to upload relevant images of proof that the machine was still damaged.
Now, it has been over a week, and 2 reminder emails later, I'm in desperate need of my favorite beverage.
A machine that was over £800.00 with service engineers and senior engineers that replace parts then decide in their experience to send my machine back half fixed?
It's not rocket science, it's a coffee machine!!

I brought a coffee mahine 5 months go, two weeks ago it wouldnt make a drink, the machine was taken away for repair, it was away for about 10 day, came back yesterday 16th march 2023. Made 2 cups of coffee, which were fine, got on with my day, when i got home, put the machime on and nothing!!!! Phoned the company. He said it could be the filter in the beans, erm this machine doesnt have a filter there!
Then said it was the water take not put in properly, erm the machine tells you to insert take if not in!
We noticed that the water tank is catching, and the milk jug is very stiff, like the machine has not been lined up and put back together properly, the milk just also pulls the drip tray out when pulling out, which it shouldnt be. We have asked for a refund and was told a manager would ring us back. I cant see that happening, the machine was back here for 1 day!!! So the probelm s lies deeper

My 3 year old bean to cup coffee machine started making awful noises and just gave up the ghost. I phoned customer care.. polite lady took me through fault finding but no good. Booked courier to take machine for service. Courier arrived next day. Machine was with DeLonghi for 8 days when I was told £99 for repair. This I paid by phone. 2 days later machine delivered back to me. Quick, efficient and excellent customer care. The £99 included full service… new replacement water filter ( £13 ) , new water container , first class packaging and courier door to door service. Machine is now as new and I’m a very happy little bunny… thank you DeLonghi… a real pleasure…

Køb aldrig en Delonghi Magnifica espresso, der er ikke andet end bøvl.
Man betaler 2000,- på tilbud for en kaffemaskine der holder i 4 år og har været omkring deres værksted efter knap 2 år fordi kværnen gik i stykker (måtte undvære den i 4 uger)
Nu efter 4 år er det galt med kværnen igen, denne gang ingen garanti selvom fejlen er den samme, ringede d.d til Delonghi og spurgte på pris for rep?svaret var 1800,- hvilket man jo kan købe en ny maskine for!!
Så nu er det køb af ny maskine, men bestemt ikke Delonhgi … sådan noget bras og mega dårlig kundeservice 👎🏼

Rigtig dårlig kundeservice samt information om levering, har bestilt en maskine til 18000 kr om søndagen på nettet og får en besked om mandagen at den er afsendt, så logger jer in med track og trace nummer, som er fedex og ser den ikke afhentet, det er den så heller ikke om tirsdagen, derfor ringer jeg til kundeservice og får svar, det ser mystisk ud, vi kigger på det og vender tilbage, hører intet, ringer om torsdagen, får igen samme svar, det ser mystisk ud, jeg går videre med det, jeg vender tilbage, hører stadig intet, ringer så fredag og hører fedex og pakken er nu afhentet, men bliver først leveret om tirsdage i næste uge, nu må jeg se om den kommer.
Men pengene dem kunne du godt trække hurtigt
Det bliver sidste gang jeg bestiller direkte hos Delongi

DeLonghi una garanzia, ho comprato un forno da cucina e una macchina da caffe, sono ottimi prodotti, sono rimasto molto soddisfatto.

Købte en DeLonghi Specialista gennem Imerco, og der har aldrig været andet end problemer. Det startede inden maskinen var 5 måneder gammel.

Kort fortalt sætter maskinen sig fast i afkalkningsprogrammet og doserer bønner forkert - fx skal man trykke svarende til 4x en espresso for blot at have til én lille espresso.

Imerco håndterer sagen enormt skidt og fralægger sig ethvert ansvar, selvom de fører mærket. Vores maskine er nu for 3. gang til reparation med præcis samme fejl. Imerco nægter at give pengene retur, de henviser konstant til producentens vilkår (men det må være mellem producent og butik, jeg som forbruger er ligeglad med hvilke betingelser DeLonghi giver Imerco).

Ho acquistato uno sfornatutto classic E014 series e ho scoperto che, pur seguendo le indicazioni dell'opuscolo il forno NON cuoceva i cibi all'interno, mi sono rivolta a diversi centri assistenza senza risolvere il problema.Ho inviato una Racc. A/R alla De Longhi SpA di Treviso il 20/01/2022 e niente risposta!!!Ho chiamato più volte il call center de longhi senza risoluzione e per ultimo mi era stato detto che sarebbe stato sostituito ma a tutt'oggi non sono stata contattata.Nel frattempo la garanzia è scaduta!SOLDI BUONI in cambio di UN PRODOTTO FASULLO!!!VERGOGNA come si tratta un cliente...e i miei soldi? e il forno che ci devo fare?Complimenti!

I purchased a Delonghi coffee machine less than 2 years ago and I will never purchase another Delonghi again!

I love coffee and have owned several coffee machines in the past but this machine is by far the worst.
The process is laborious, the coffee is never hot enough and the machine leaks constantly. The filter holder eventually exploded, broke the metal and redecorated my kitchen. When I complained to their customer service the only response I got was sorry which really is completely inadequate.

Do not buy this product.

Microwave has packed up in just under 3 years it shows the quality on Delonghi products is at an all time low. Our Microwave still looks brand new, I'm on the telephone now waiting to talk to someone at Delonghi UK I've been on the phone 1 hour 35 minutes its a joke why don't they answer the phones. It states on the call we will answer your call though these challenging times we will answer your call . Our Microwave should last longer than three years. It clearly shows Delonghi don’t even check their reviews. As this review was posted months ago… steer clear of Delinghi products because they obviously don’t care about there customers. Went to a friends Electrical shop & had the microwave fixed in Finchley N12 ken Bowmans & Son Neil

Aldrig mere DeLonghi.

Efter at have sparet sammen over tid købte jeg 14. juni 2021:

De’Longhi ekspresso maskine magnifica.

Maskinnr. 213085IU20072780071.

Allerede efter mindre end 3 ugers brug (max. 4 kopper kaffe brygget dagligt), begyndte rød knap at blinke non stop.

Dette skulle indikere tid til afkalkning.

De’Longhi afkalkning DLSC500 blev benyttet.

Proceduren blev fulgt til punkt og prikke efter DeLonghi’s egen manual.

Trods dette blev rød knap ved at blinke efter afkalkning VAR fuldført.

Maskinen blev indsendt til De’Longhi i Sverige.

Vi brugte oceaner af tid på indpakning, aflevere i pakkeshop - og måtte herefter undvære maskinen i 5 uger.

Maskinen kom retur UDEN oplysning om, hvad der reelt var gjort for at løse problemet.

Efter under en måneds brug præcis samme problem igen.

Forfra og om igen.

I dialog med De’Longhi som overhovedet ikke anerkender problemet.

På trods af at man på nettet - pdfmanualerdk - kan læse anmeldelse på anmeldelse fra købere af samme model.

ALLE står med præcis samme udfordring.

Også anden gang ventede vi over en måned på at få vores maskine retur fra værksted i Sverige.

Og igen INGEN oplysning om, HVAD de har foretaget sig for at løse årsagen til reklamationen.

Vi har bedt om ombytning af maskine - eller pengene retur. Det ønske er ikke efterkommet.

Nu står vi så for 3. gang med samme problem.

Dér er ingen tvivl om, at der må være tale om en produktionsfejl med DeLonghi ECAM21.11.

Vi anbefaler alle at holde sig fra køb hos DeLonghi.

Problemet kunne være løst med lidt kundevenlighed og fleksibilitet.

Som en anden kunde her på trustpilot skriver, er de hos DeLonghi særdeles arrogante.

De skulle have minus stjerner. Men det lader sig ikke gøre.

Sagen overgår nu til Forbrugerklagenævnet.

Jeg har købt en Delonghi La Specialista espressomaskine til 7.000 kr. gennem Imerco. Maskinen har haft forskellige fejl, som Delonghi ikke har fået udbedret. Maskinen er blevet sendt ind 2 gange, hvor den så sendes videre til et værksted i Sverige. Sagsbehandlingstiden har været lang og der har ingen kommunikation været til hverken Imerco eller mig som forbruger. Absolut uacceptabelt! Jeg oplever Delonghi som arrogant og ikke kundeminded. Køber aldrig hos dem igen!! Imerco har været super vedholdende for at få sagen løst og de har nu på eget initiativ givet mig pengene retur. Så nu køber jeg en SAGE i stedet.

I bought a DeLonghi coffee machine 8 months ago for about £800.00. Since I have had it it has either been broken, waiting to be collected or being repaired. It has been returned still unusable. Each time it has been away for 4-6 months.
I initially contacted JL who told me to go directly to DL which I did. I am now so fed up with DL that I have gone back to JL who put me back in touch with DL. I have just been on the phone for over 11/2 hours and have now been cut off.
I have asked for my money back Both JL and DL say that the other party is the only one that can make the decision. I do not know what to do next.
As I have been cut off I cannot bare to start the whole process again.
I am beyond frustrated and really would like some help.
Annabel Ward

I bought a kettle (KB Series) costing £49.99, June 2020.
It has just stopped working, we tried a different fuse, but it still doesn't work. I contacted their customer support, but was told it's an un-repairable item and nothing they could do as its just out of warranty. I certainly will not be buying a replacement from them.

my first bean to cup coffee machine by Delonghi Prima Donna soul 610.75 fantastic coffee great machine with lots of ways to customize your coffee and coffee at a touch, not a cheap machine but if you love your coffee then well worth it but now to the app Delonghi please, please get the app to work properly you make a wonderful machine it is being let down by the app

Jeg havde forleden en kedelig oplevelse med en internetbutik, hvor jeg købte en Delonghi kombi kaffemaskine. Denne blev leveret uden glaskanden, men ellers en rigtig god maskine. Butikken kunne ikke levere reservedele, så problemet var op til mig. Jeg kunne få 15% rabat eller levere den tilbage. Jeg satte mig i forbindelse med Delonghi, hvor jeg satte dem ind i mit problem, og straks fik jeg en glaskande tilsendt.
Hurra for rigtig god service.