Deliverback Anmeldelser 823

I left my signet ring in security and didn't have time to go back through passport control at Corfu Airport. While boarding I filled in the request form and since then the experience has been faultless. Informed of the whole process and recieved back the ring via DHL today. All I can say is a big thank you as saved me a lot of hassle to get a new one! Great overall service.

We zijn een portemonnee verloren op airport Larnaca op Cyprus. Ik heb deliverback ingeschakeld en 25 euro betaald om te zoeken. De portemonnee was echter al gevonden door de politie. Dit heb ik doorgegeven aan deliverback en voile....WE hebben de portemonnee gevonden. Dat is mooi, dachten nu kunnen we het laten versturen door deliverback want dat claimen ze. Echter krijg je dan een mail dat ze niet vanaf Cyprus versturen dus of we zelf het willen komen halen of een koerier gaan inschakelen.....echt oplichting dit.....shame on deliverback. Wel geld vangen en meer niet meer doen. Ook geen antwoord meer geven op vragen die we stellen

I forgot my keys and head phones in Spain. I sent my headphones normally but wanted extra support for my keys cause it’s got my wallet and ID In there. I hired them 2 weeks ago. Paid for expedited shipping and priority support. I don’t even have an estimated delivery date yet. I contacted them a week later asking for an update they lied and attempted to shift blame saying I filled out the email for the hotel wrong. I know they lied cause I remained in contact with the hotel and they told me they reached out hours after I paid and just never followed up. Finally get the keys picked up another week goes by and fedex hasn’t provided a delivery date just sitting in their warehouse. I ask them to reach out explaining I’m frustrated that I paid extra for support and that I need them to reach out to fedex. I’m abroad it cost a bunch to make international calls. They ignore my email. I reach out to fed ex myself. Fed ex says they didn’t fill out the customs paper work and can they send it to me? At this point I’ve paid 500$ to replace keys and IDs and The items I sent myself have arrived since last week… absolutely no worth a dime…

Despite having paid deliverback a significant amount of money plus extra for priority treatment, there has been no progress on my case, and I have only been able to talk to their AI agents. Their AI will not let me speak to a human. AI answers their emails and their chats. Now the AI wants me to pay almost three time the original quoted shipping cost--but cannot confirm that it actually has found the item I need shipped.

Logged lost item 6 days ago and have had no updates or communication outside of confirmation they had received my request.
I updated them 4/5 days after logging the request to advise item was found and advised I wished for delivery fee to be refunded. There has been no response to this request almost 48hrs later. I am happy to pay the 9.99 admin fee as agreed even though I don’t feel there was any value in engaging this company. Would not use again or recommend.

My experience using this service was faultless. From the moment the process started I was given regular updates to the progress of my items carriage back to me. The communication was excellent and I was very reassured that I would receive my item in a reasonable time.

I was able to track the item’s journey and was constantly updated with its current location and given an accurate date and time of when the delivery was expected.

Highly recommended.

You must trust them ! I left my iPhone on a flight from Mykonos to Athens on may 18. They have shipped it to Italy and my phone is arriving today with DHL.
Mr. George was very kind, only some problems due to AI automatic mails responses but if you talk to one of them they will provide you the right solution.
Thank you !

Deliveriback defenitly makes the difference and looks for the best to help travelers to get back our lost items worldwide. They confirmed having found a lost lapptop in Pekin Airport!
My only suggestion would be to be more clear on which countries or airports they do or do not provide service at, in order to prevent spending time looking for something that they cannot organise return back.

Paid for a service I never received, no feedback, no report, and no follow up 10 day later report. Absolute joke of a service. DO NOT WASTE YOUR TIME OR MONEY. Probably the worst service Ive ever experienced. Is it too much to honor your promise of a follow u report? Absolutely disgusted with this "service"!

Its important to understand that Deliverback's service ONLY covers Greece

I received my lost item 2 weeks after leaving it in a security tray at Corfu Airport. While I could have arranged for a courier to collect it from the police lost property office at the airport, I feel that Deliverback took away all the stress that would have been involved in such a process. The initial up-front fees do NOT include the shipping costs.

There are a lot of progress reports via email, but also a lot of days when nothing happens. Queries are handled via AI. After several interactions, the AI assistant stopped corresponding with me and I asked to be contacted by a human - I received an email explaining the status 24 hours later.

While Deliverback does state rough timescales, I think it would help if they explained they don't have a permanent presence at airports and collect lost items on a periodic basis. These items are then shipped to Athens, packed and dispatched via a courier - Deliverback quotes you for the courier fees.

My lost item traveled from Corfu to Athens; Athens to Sparta (near Athens Airport) and then to Munich; Cologne; East Midlands Airport; Castle Donnington; Exeter and out for delivery.

I chose UPS, their tracking is excellent, but they changed the estimated delivery day twice.

I collected my item from a local hub (a garage/shop) around two weeks from the day I lost it.

Given the logistics involved I feel this was an excellent service, but could be improved by better / more detailed communication.

I asked for a delivery of my iPad from Rome airport. To request this , I had to pay €25. In the reply they stated that only items from Greece can be delivered home. This was not in the previous information. I asked to repay me, until now no response. Scam!

Having lost my phone on a homeward flight, by the time I discovered this it was on its way back to Krakow. We ascertained that the phone was at Ryanair lost and found at Krakow airport. I then enlisted the “help” of Deliverback and paid for an expedited service, Despite my telling them the exact whereabouts of my phone, a week later I was still getting automated messages from them telling me they were working with the police who could not locate my phone! I was lucky enough to have a friend going to Krakow and she collected my phone. If this is an expedited service from a Deliverback I would hate to contemplate what their standard service might be like.

Deliverback provided an excellent experience from start to finish. After losing my gold chain necklaces while travelling, I was understandably very anxious, however their team was professional, responsive, and reassuring throughout the entire process.

Communication was prompt, clear, and courteous, and most importantly, my items arrived back safely exactly as promised. I’m genuinely grateful for their assistance and impressed by the level of care they showed.

Highly recommended for anyone needing help recovering lost items while travelling.

This company is an absolute joke. Needed a simple packet to be sent from NL to DE, they messed it up at every step. Now the packet is totally lost and they wont answer my emails or even call back. They lie on the phone to you constantly.

DO NOT USE

Absolute scam. Numerous emails saying they can retrieve my item (which has been found and is with airport police) from Porto airport and deliver it to me in Ireland. Payment processed, then an email saying they can only deal with items lost in Greece. Requested refund, will wait and see.

AVOID!

Easy process, quick response and happily my purse was found. The costs for the service are understandable however, I feel a further charge of €20 at the airport is a bit steep.
Apart from my missing bank card all other ID cards and some cash were still intact in my purse.
Thank you for your prompt and efficient assistance.

The Catania, Sicily airport is a nightmare. I drove around 3 times before finding Hertz to return a car. When I finally got to them I lost my cool. Unpacking the car I left a tube of pictures that were valuable. Fortunately through the Hertz website they mentioned deliver back.com. The company appears to be in Greece or at least their answering service. I did require several emails. The fees were expensive but surely worth it . The pictures in the tube arrived 3 weeks later. They were very diligent about finding it and arranging it be delivered back. Strange but it was being held by Avis. Good work. Thanks

I lost a few rolls of film in lisbon airport and paid for an expedited service for 30 euros to get it sent back to the United States. I understand that while the service cannot guarantee finding my item, the police found and turned in my item for about a month, yet deliverback still failed to report it found or provide any updates.

Update: they saw this review and reached out to me with a refund, a bit of a struggle but good on their support team

I called the hotel a few days after my stay and they confirmed my item was in lost and found. I employed Deliverback to return the item on their behalf and received no correspondence for over a month. After contacting them I was told they were unable to get in contact with the hotel and therefore couldn't return the item. They refused to issue a refund because it had been over 10 days since my order. Avoid.

Great company if you’re looking to throw away your money for nothing in return! Rest assured, there will be no update nor communication from Deliverback. They’ll take your money, not do anything and hope reaaaally hard that you forget about the whole thing so they get to keep it all! how fun.

I recommend to anyone looking to waste their time and money.