Item arrived broken/cracked in many places (packaging was fine, not likely shipping damage). Emailed twice, no response after 8 days. Called, went to voicemail (mailbox full). Filed a complaint with p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... Vis mer
Selskapet har svart
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... Vis mer
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Kontaktopplysninger
6339 Maple Ave, 75235, Dalls, USA
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do Not Expect Any Help
This review was going to get one star, but since the item finally arrived a week late I added another star. Do not expect any customer service whatsoever if you purchase from DecorativePlumbingPros. They do not answer any correspondence from any of their posted methods of contact.
My package was stuck in a loop with the USPS and I needed help getting it out. Since DPP sent the package, it's easier for them to deal with shipping issues that origniate with them, so I sent email, I filled out the form on their site, I called, and received absolutely nothing in response. Dead silence. I wondered if I would ever receive the piece that I needed to finish my bathroom due to thier lack of customer service.
My persistence with the USPS paid off and the package was delivered a week after it was supposed to arrive. Anyone who has done any kind of large renovation knows how dealing with contractors and late items can be. It's stressful and a time when you need your trading partners to be there for you with great customer service. DecorativePlumbingPros was nowhere to be found.
Right price and fast.
They had hard to find parts and were…
They had hard to find parts and were priced very competitive. Will shop there again!!!
Thank you!
Product exactly as described and email…
Product exactly as described and email of shipment status was helpful
Wide assortment including hard to find parts
Wide assortment of parts for featured brands which can be hard to find elsewhere.
Very fast shipping.
Great service!
The online search for my Franke faucet…
Online search for my Franke faucet part was easy, as was ordering, and the part arrived in short order.
They sent me the ordered part when they…
They sent me the ordered part when they said they would--under a week. My local vendor said it would take over a month.
I Don’t know who to blame
I Don’t know who to blame. I received the wrong part manufactured referred me to you to buy the part. Still talking to the manufacturer about finding the right item.
Prompt service
Prompt service. Product needed in stock. Immediately shipped and had within 4 days.
Correct parts
Correct parts, quick shipping, good communication. A+
Fast shipping
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