Item arrived broken/cracked in many places (packaging was fine, not likely shipping damage). Emailed twice, no response after 8 days. Called, went to voicemail (mailbox full). Filed a complaint with p... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I needed parts to fix old locking mechanism on 20-year-old doorknobs. I’m not really a do-it-yourselfer, but thought I knew part numbers. He asked for project photos for his own review/expert advice a... Vis mer
Selskapet har svart
I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday post... Vis mer
I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the produc... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more. DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market. Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
Kontaktopplysninger
6339 Maple Ave, 75235, Dalls, USA
- 800-884-9619
- sales@decorativeplumbingpros.com
- decorativeplumbingpros.com
3,7
Middels
178 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience
They were great letting me know the item ordered was out of stock in their warehouse, but that they claimed the last one at the manufacturer. The towel ring arrived about 1 week from the original order date. Couldn't be happier with the communication, the effort they made to complere the order, and the price. Recommend them highly and will be back for any future needs.
22. desember 2024
Sent Wrong Item and not able to contact them by phone or email
I ordered two items and you sent me one of the wrong item. I tried to email the email address on the invoice and it rejected. I tried calling the 1-800 number and it is out of service. I left a message on direct phone number I found on the internet and no one returned my call. I would not order anything from them again
12. november 2024
Customer service was superior
Customer service was superior. My issue was resolved immediately by a manger that understands the value of customer satisfaction. I will return. Tony C
21. september 2024
I ordered brass but it is nickle
7. september 2024
Products are what is expected.
Products are what is expected.
I have it a three star because I made a mistake on my shipping address. I emailed customer services but no response. Luckily, I am able to write to my neighbor to retrieve my item.
8. juli 2024
Did not notify of backorder until sale is complete.
I ordered a part to repair a clients plumbing. Purchasing completed with no issues and I was told I would receive an email confirmation. I did not think I received one and sent an email to their contact email stating such. I later found their mail to me in the spam folder which said it was back ordered and I'd receive it in 3 weeks. This of course wasn't acceptable as my client is without use of their toilet. I replied using the email I received from them stating that I'd prefer to cancel the order but again got no reply. This is not how you do business. Lesson learned is to only purchase from sites that state it is in stock before you purchase the item.
7. juni 2024
had exactly what we were looking for!
22. mai 2024
Terrible Customer Service
I ordered a part, and did not hear from them. I called, emailed, and messaged them and no response! Finally. Week later I got a response that the part was discontinued and they cancelled my order. Terrible customer service.
28. mai 2024
Svar fra DecorativePlumbingPros
Thanks Alan! Happy to help anytime!
:)
Great customer service!
Great customer service!
Fantastic follow up by customer service re: the status of my shipment.
8. april 2024
Svar fra DecorativePlumbingPros
Thanks Sherri! Happy to help anytime. :)
Brian
Svar fra DecorativePlumbingPros
No sweat! Happy to help anytime! :)
#1!!
Customer service above and beyond call of duty. Actual person answered call and ran down my issue. Rare occurrence these days.
25. mars 2024
Svar fra DecorativePlumbingPros
Thanks Matt! Happy to help anytime!
Brian
Really impressed with this company
Really impressed with this company. I got a great price on a very fancy toilet and expressed concerns about delivery, and we figured it all out together. Super responsive and fiducial. Everything worked out perfectly. I will be back!
20. februar 2024
Svar fra DecorativePlumbingPros
Thanks Ramo! Happy to help anytime!
Brian
Svar fra DecorativePlumbingPros
Thanks! Happy to help anytime. :)
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