DeckHead UK Anmeldelser 

91
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Staff are always great and easy to talk to, no pressure to buy anything but they will still make you feel welcome

Vurdert til 5 av 5 stjerner

Amazing customer service by Maz and Mart. 2 incredibly kind people. They have truly ignored my sons passion for pokemon even more and I love that for him. Thank you for always being so kind and fair.

Vurdert til 2 av 5 stjerner

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any m... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to s... Vis mer

Informasjon om virksomheten

  1. Samlekortbutikk

Skrevet av virksomheten

Collectibles, Trading Cards and merch all at Great prices!


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

91 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 75 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(91)

18 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Cancellation, or overpriced product

This shop overcharges for almost all of its items, the ones they don't overcharge for they do pre-orders on and then cancel people. Now, i use discord pings to help me get product that is hard to obtain - this retailer genuinely thinks they can stop this by cancelling all orders hit through discord notifications. You cannot stop it, whether its discord, reddit, facebook...people aren't just going to organically stumble across your website and find hyped products in stock hours after its been loaded. Waste of time, money and effort. You won't find anything at this shop that you can't find elsewhere for cheaper, and with less hassle. AVOID.

1. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til DeckHead UK

Svar fra DeckHead UK

Hi Darren,

Thank you for sharing your thoughts with us. We completely understand your frustration. To protect genuine customers, we’ve introduced bot-blocking software on our website. This system also impacts orders placed via shared or notified links, which are automatically cancelled and refunded.

Our focus is on supporting our regular customers and growing our website steadily and organically. We’re not aiming to rush growth, and will always prioritise loyal customers over automated users.

That said, we do welcome new customers with every release, and they can place orders by reaching out to us directly through our social channels. In the future, when demand for Pokémon products is less intense, we’ll look at making retail prices available to everyone directly through the website.

We also appreciate your review — it highlights areas where we can further improve our system so that bot blocked orders are prevented before checkout.

Thanks again for your feedback and understanding.

Best regards,

Maz

Vurdert til 5 av 5 stjerner

Recommend

Products arrived well packed and the prices were reasonable. Would recommend

21. juli 2025
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Svar fra DeckHead UK

Hi Sarah, we really appreciate the review. Hope you got some great hits!

Maz
DeckHeadUK

Vurdert til 1 av 5 stjerner

My pokemon box was bent and ripped

My pokemon box was bent and ripped, evri threw it over my fence and that could be the cause

19. juli 2025
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Svar fra DeckHead UK

Hi Jonathan, I'm so sorry to hear this. We would have loved for you to have reached out to us before deciding to leave us a 1 star review for something out of our control. We pride ourselves on good customer service and would have offered a return and replacement straight away. If you do want to discuss this issue further please feel free to drop us a email at hello@deckheaduk.com . Thanks, Maz

Vurdert til 5 av 5 stjerner

Preordered 2 charizard boxes

Preordered 2 charizard boxes at the start of the year, I failed to keep an eye on the release date and I was less than polite to the support staff. They were patient with me even then and rightfully made me feel like a fool.

Package arrived in great condition, no hits but that's the hobby.

Would highly recommend deckheads.

27. juni 2025
Vurdert til 5 av 5 stjerner

Great prices and customer service

Great prices and customer service, quick to send out my parcel and it was well packaged. Will defo be using them again.

5. juli 2024
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Svar fra DeckHead UK

Hi Tracey. Really appreciate the amazing review. Thanks. Maz :)

Vurdert til 5 av 5 stjerner

most friendly and reliabe shops

One of the most friendly and reliable TCG shops I know and i use ive purchased many a thing over time and never had one problem with them would strongly recommend..

Reviewed by TCGhub John

26. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick, Easy, Genuine.

Bought a booster box of Journey Together, It arrived within a week and came sealed with the original wrap. Since the hit rates in JTG are so high almost half of my boxes packs contained hits. I originally found this site out of the blue on google when looking for the box itself and I'm quite thankful I did knowing that I can receive the genuine and non tampered product and at a great price too with it being *slightly under the current market price on TCGPlayer (*$219 as of purchase = £163 converted, £155 on deckhead when I purchased it.). So overall a great experience with deckhead, I'll be sure to check them out for anymore upcoming drops.

19. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5* everything!!

Ordered prismatic from DeckheadUK once again amazing prices and service always feel liked a valued customer cannot recommend enough

16. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

No communication, very late order

Was a pre-order that was delayed I think, no communication from the retailer informing me about the delay.

**Updated and downgraded to 1 star as I cant give 0. After checking junk mail there has been no communication from the retailer and I still haven't received the item ordered. The reply to my review was clearly lies and empty promises saying the item would be sent when a week later I still haven't received it. **

Would do best to avoid this retailer.

30. april 2025
Logoen til DeckHead UK

Svar fra DeckHead UK

Thank you for your feedback. We’re sorry to hear about your experience with the delay on your pre-order. We did send out email updates regarding the delay, but it’s possible they may have landed in your junk or spam folder—something we’re working to help prevent in the future.

We understand how frustrating it can be to wait without clear updates, and we truly appreciate your patience. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to our support team.

We worked up until 11pm last night to get all items packed ready for collection today as they only arrived at 4pm yesterday. If you would like to cancel the order and aren't happy with our service please drop us a email at hello@deckheaduk.com and we can get this cancelled and refunded for you before collection at 3pm.

Additional response to your update - You have received Tracking details days ago, unfortunately with running a small business as just a small team, we are unable to hand deliver all items and when the item is sent it is out of our control as to when it gets delivered. Of course if there is then issues with the delivery we are more than happy to get these resolved as soon as possible. Please feel free to email us again as stated above and we are happy to provide proof of all of the above discussed. Wish you all the luck with your pulls from your box when it arrives.
Maz

Vurdert til 5 av 5 stjerner

Great Service

Had an issue with the order that wasn’t their fault at all, but communication was fantastic and we had a resolution that was offered by DeckHead with a couple of options on how I wished to proceed. Would use again!

15. mars 2025
Vurdert til 5 av 5 stjerner

would highly recommend!

After some confusion with my order - I was very kindly explained the situation and it turned out to be entirely my fault!
My order was packaged very well and the customer service was quick, friendly and efficient. Would highly recommend 😊

28. januar 2025
Vurdert til 5 av 5 stjerner

Amazing! Super fast! Trusted seller!

I ordered two Prismatic Evolution ETB from Deckhead UK. That was amazing, the delivery was pretty fast and the package was perfect and the etbs are great condition. So I don’t have any complain about it. Highly recommend and a trusted company. Amazing service! Will order more again!!

14. januar 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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