Decant Index Anmeldelser 501

As usual the welcome you receive, more family than a sales room. The expertise and knowledge of the subject is comprehensive. Very few organisations today give you a feeling trust and being valued, and the whiskey samples are second to none

Stay clear, they are all over you and your best friend, until you want to talk about selling your holdings, then you get ghosted like you no longer exist or matter to them.
I invested in a barrel just under 2 years ago (June 2024) and then further investments in some wine. Current portfolio is 4.132GB, not a fortune I admit. My circumstances have changed and I have moved country. I contacted Decant and asked to sell my investments, even at a loss, as I need to close all of my finical obligations in the UK, this is the only one I have now outstanding.
Those of you who have not yet dealt with this company, let me warn you. When I first contacting them about testing the water investing in Whiskey, I literally had 2 calls and emails a week offering the next big return on sone new limited stock they have just got in and it's selling fast. I must have been lucky because ever time I got the call they only had 1 or 2 barrels left and would absolutely sell out before the end of the week. I did yield and put my money down. After that they still called offering this and that and 10-20% return if I was willing to buy there and then on the phone. I had to ask them to stop calling as it was getting embarrassing to hear the same drivel by a polished car sales man every time.

Since first asking them to sell my investments (1 Barrel, 15 bottles of wine and 1 bottle of a limited edition 2009 whiskey) they have replied to one of my emails 3 weeks ago, since then no one has got back to be.

After reading over reviews, I fear we are going to end up having to take legal action via the small claims court.

PLEASE DO NOT "INVEST" WITH THESE PEOPLE!!

I did get this email below on March 24th, which was followed with no updates on the marketplace what so ever.

Hi Richard
just a quick note to let you know we have some updates on the marketplace which may impact your current investment with us.
Let me know a convenient time to call and run through everything.

The staff are all very knowledgeable and always helpful. My account manager Thomas is always on hand keeping me up to date on changes and opportunities within the market. This is done in a pleasant and relaxed manor with no pressure to ever make a purchase. He is always happy to take the time to explain any changes and answer any questions I have. When I decide to buy the process is always quick and easy.

Great communication
No sales presure to buy any casks
Just good honest advice

Having made a couple purchases now, I always have a comfortable & pleasant experince. I have been dealing with the same person (Niall) and he has been so professional & helpful - such a pleasure to speak to someone so friendly & confident in what he is saying. He makes it a joy to be doing business with him👍

I’ve been working with Thomas since purchasing my cask portfolio in 2021, and the experience has been consistently excellent from day one.

He’s always been available to answer any questions, and has kept me well informed throughout. What has been a huge help, has been Thomas guiding me through what can be quite an intricate world of cask ownership, making everything manageable and most importantly to me, straightforward.

I’ve felt supported the whole way through, and would confidently recommend him to anyone considering entering the world of owning casks - Slàinte, Thomas! 🥃

I’ve delt with Decant Index on a number of occasions now, and every experience has been spot on.
Thomas in particular is an absolute pleasure to deal with — incredibly knowledgeable, always helpful, and clearly knows his trade inside out. Nothing ever feels like too much trouble, and he takes the time to make sure you’re getting exactly what you’re after.
The whole process from start to finish is smooth, professional, and reliable. It’s rare to come across that level of consistency and genuine customer care these days.
I wouldn’t hesitate to recommend them, and I’ll definitely be continuing to use them going forward.

Thomas was very knowledgeable and informative.
As I first time buyer he put me at ease and recommended casks within my budget with no pressure to buy at all.
I'm glad I took his advice as my first cask has made over 50 % profit already.
Would highly recommend

From my initial enquiry through to cask purchase, Thomas has been professional and gave me all the confidence I needed to buy. His enthusiasm has kept me interested in what may happen next.
Peter Dixon

Joe Gibson made it.And he got a sale. Which is good for Decant Index.
Joe has a good way about him. I felt comfortable with the information he was selling to me.
Well done Joe and Decant.

I’ve just bought another cask with the help and guidance of Ashleigh. It’s great that you get advised and then given time without hard salesmen type tactics to do your own research before committing. I can’t emphasise how well Ashleigh helps with this process. I will be adding more to my portfolio in the near future. Keep up the good work 🥃

Very helpful

Elliot is a top-tier advisor who makes whisky investment approachable through his deep expertise and genuinely personable low-pressure style. He guides you with ease, focusing on your goals rather than just making a sale

Simplicity personified, Simple.
My previous review was a mistake, in that I thought that I had pressed the 5 star button. (82 is not all that it is cracked up to be). Definitely 5 Stars.

Easy to use service, a really cool investment opportunity. The owners are easy to deal with and make the whole process of cask ownership easy to navigate.

Lewis was well informed and made the transaction quick and simple.

Very informative, very helpful, friendly staff, always happy to help ! Good clear instructions & a good wealth of distillery knowledge !! Very happy so far !!

It delivers

I’m happy with all the representatives

Excellent service as usual from Ashleigh and Hannah. I've now bought my 7th cask