Undisclosed Billings and Recordings
I recently discovered that Dearest had recorded numerous calls containing my private medical information. I do not recall receiving notice that these calls were being recorded or being asked for consent.
I also discovered that many hours of alleged services were billed to Medicare under the name of a physician associated with a Las Vegas, NV address. The problem is that this physician NEVER provided me any care, treatment, medical guidance, or assistance navigating my healthcare. I spoke once with someone Dearest presented to me as a doctor. He asked why I needed an advocate, I explained my situation, and I NEVER heard from him again. My recordings, texts and emails document who I actually interacted with afterward.
On 8/20/26, Dearest's Clinical Operations leader told me on a recorded call that he was aware of the earlier recordings and was reviewing them to determine if and when recording notice had been provided and consent obtained. He told me he would follow up after reviewing the calls. He never provided me the promised results. I subsequently sent him and Dearest's CEO several written notices concerning the recordings and received no substantive resolution.
I then independently contacted Medicare because I wanted to understand how Dearest's services were being paid. That is when I discovered multiple claims associated with a physician in Las Vegas, NV, including hours of Principal Illness Navigation services. Medicare asked me whether I had received care from this provider. I explained that I had not.
What makes this particularly upsetting is that I came to Dearest seeking advocacy because I had already been victimized by healthcare fraud. I was completely transparent about that when I sought their help.
Dearest collected my identity, Medicare information, Medicare number and extensive private medical information. Yet I was never given a clear explanation of how its alleged “advocacy” service worked, what role a physician would have, or that a physician's name would later appear on Medicare claims associated with my alleged navigation services.
The alleged “advocacy” I actually experienced consisted primarily of a Patient Advocate taking an extensive medical history and handing my requests to a Research Advocate. The two substantive tasks I requested were assistance finding healthcare providers and obtaining forms and submission instructions. Both resulted in inaccurate or problematic information.
I only began looking closely at everything after problems with the research caused me to question what I had been told. That is when I discovered how much had never been explained to me.
I am shocked by this experience. I came to Dearest for help after healthcare fraud—not to find myself months later discovering recordings I did not know existed and Medicare claims involving a physician who never provided me care, treatment, guidance, or assistance with the advocacy tasks I requested.
