dealsdirect Anmeldelser 

Horrible service ! Waited in line , served everybody else who cut infront of me a then when it came to my turn, they told me to stand at another line that formed on the other side. They could have served me like they did the other people , but they didn’t and told me to wait at the other line that was already long . No apologies , just over looking . I Bought a aluminium pot that doesn’t clean easily very poor material and tin opener that already is starting to rust after using it a few times and now struggling to open cans . The only product that is good is 4 ply toilet paper for good price . But very unhappy about service .

Received my order today HCX 11L Pressure Cooker arrived without valve they tell me Togo to their shop to get one which to me is not Customer satisfaction.

Bloody Useless

I am very disappointed with my experience.

I purchased two sofa sets and several other items from this store, spending close to $2,000 in total. Because I live in an apartment building, delivery was an important part of the service.

For the first delivery, they brought only one sofa set and a coffee table and they wanted to charged me $170. Later, we returned to the store and paid $140 for delivery. When it was time to deliver the second sofa set, they charged us an additional $100. We were then told that we had to carry the furniture upstairs ourselves because, according to them, it was not the delivery driver’s responsibility to bring the items into the apartment.

The entire experience was frustrating and very unprofessional. The communication was poor, the customer service was disappointing, and the staff’s attitude was not helpful or respectful. I feel that after spending a significant amount of money at the store, customers should receive much better service and clearer information about delivery charges and responsibilities.

I am sharing this review so that other customers are aware of my experience before making a Purchase.

I brought my son a ride on truck got delivered today unhappy with it it’s not as big as they make it seem and it isn’t worth as much as they sell it for let alone it did not come with all the screws and the instructions are not helpful at all do not buy from this website they are rip off and this site sucks never buying off here again I want a refund to be honest

We got scammed as well. We purchased a 7-piece dining set on 7th Apr 2026 but the items did not arrive till 23rd 2026 Apr, with no delivery updates in between. The 7-piece set arrived in three different deliveries from two different companies. The packaging were badly damaged, the items were poorly packed and, of course, the items were damaged and of poor quality. When we emailed them to raise a request for return with refunds, the were not cooperating. We have had mutilple emails and calls before we got this going. Himashu claims to be the 'Overall Manager' and has not been easy to deal with. I mentioned to him that we have been so inconvenienced and this incident has taken a toll on my mental health and has caused anxiety, he did not even apologise but trivialised it saying I am threatening him, and that he does not want to talk to me. With persistence, we have managed to get him to take back the items, which are in transit now back to them, and I hope they will refund us promptly. We have made a report to the NZ Disputes Tribunal but have not heard back from them either. Feeling cheated, stressed and helpless.
Order #18791

These are scammers, rude, arrogant who give customer worst product ever and loot them, they dont have refund policy they dont accept their fault, they are worst people and company to deal with it.

If I could give this company zero stars I would. A very rude and disrespectful bunch of people that allow issues to go on over 2 months even though i have emailed and phoned on multiple occasions. They put the phone down so you’re talking to yourself, they don’t respond to emails. They tell you the issue is resolved because of a partial refund which was for other items which clearly show in the order as it updates. Considering it’s their database and system they should know this. They hope you forget and the pocket money and double the profit due to reselling the item. They are a complete waste of time and money. Go elsewhere… I wish I did!!

DO NOT EVER deal with these people. Reading through the number of 1 star reviews these guys should change their name (again) from DealsDirect to DealsDefect. They are complete scam people- false pictures are standard and what you think you order is not what you get. Then trying to arrange for a credit / return / refund is met with radio silence. Try calling the store to talk direct and you get hung up on or they put the phone down and leave you waiting for however long you are prepared to sit there before you give up. Doing research they change their name to try and suggest they are different - but it’s the same scam people, same scam products and no regard for nz laws or consumer rights - how they are allowed to operate as a business in NZ is beyond me

Wrong coffee table sent.
2 weeks of emails every day.
3 phone calls.
I Finally went to bank and they organized refund.
Then Deals Direct organized pickup of coffee table that I had not ordered.

Terrible company bought x2 gazebos from them, only received 1 didn’t deliver 2nd one, customer service is terrible as well, no one there to help, so not purchase from them.

By the look of it another review when this business has advertised pick up but then can pick it up.
I wanted a refund so could get it somewhere else before Christmas but the seller said it would arrive by Christmas and then the parcel wasn't even collected by the courier when the seller said it would be collected the next business day!! Absolutely useless business! Bullshit through thier teeth just to get the money then they ignore the emails you send when they dont want to deal with the consequences from thier stuff up!!!! Thanks for ruining someone else's Christmas present!

Bought my daughter the Jeep 24V Electric Ride On Car for Kids | Remote Control, for xmas. According to website it was in stock and if i was in akld I could pick up that day. I ordered it November, recieved confirmation email and havent heard anything since. Rung 18th Dec they said the would get back to me. Never did. Rung back on the 20th apparently they are still waiting for stock to come into the country (due this week) but it won't arrive to me before Xmas.
Have requested a full refund to be in my account by monday, so we will see what happens.
Thanks for ruining my daughter's xmas

I ordered a shoe cabinet. Got a confirmation email with the tracking number, only to then receive a phone call that the item is not in stock. requested a refund 6 days ago and I'm still waiting for my money.

Bought supposed heavy duty container racking. Arrived and was super light cheap and was rusting at the edges. A total scam advertising and they responded to my polite query that they've never had a complaint so too bad. Total lies. They even put bad review on my TM sale to be vindictive. Small little peepee boys that couldn't find a hole if they fell in it.

They sent me the wrong coffee table and I sent photos which you can clearly see they not the same. I got nowhere with them. They said it’s the same one. It was even a different colour and really poor quality. The drawers didn’t fit properly. Also didn’t have any knobs. They wouldn’t reply to emails and fobbed me off on the phone. I’d never buy from them again

Bought 2 different office chair. Took home to assemble. Started with the smaller chair. Wheels missing. Then have to go back to collect the wheels. The material is of such inferior quality. So told them I want to return the unopened pack. That guy (Abish) said can’t do a refund!!
So I opened that big box and find missing parts again. Then brought to the shop and they say they will fix it and assemble the chair. Then they tell me they don't have parts!!!
Asked for a refund. Finally Abish agreed. He promised to get the money the next day. Then broken promises. Have to call them many times and they keep giving empty promises. Eventually I got the refund but short of 99 cents. It's not about the 99 cents. It's how low they will stoop down.
A complete waste of time. DO NOT BUY FROM THEM. CAN'T TRUST THEIR INTEGRITY. Better to get from Warehouse or the 2$ shop.
Their quality is rubbish. Tell you friends not to go there. Am really disappointed.

I just brought a product from there yesterday the case snapped off and was told to tape it up , after demonstrating what happened with their product. This store must be exempt from nz consumers act because they told me it was their policy not to exchange their items.

Our bar stool arrived with a scratched base. Deals direct replaced it, however the new one arrived scratched as well - i couldn't believe it!
When you buy something brand new you expect it to be in perfect condition. I emailed again telling them but received no reply.
I will not be shopping here again and would advise other people not to.

I had high hopes for what I was going to receive. Was looking for something inexpensive yet doable. Wishful thinking, thought I was getting a bargain. Did not allow time to look at the reviews. I hope this adds to the many reviews so other people do not make the same mistake.

Bought the Bentley electric toy car for my daughter's belated birthday. Did not work after charging it for 3 days non-stop. Come to find out that I needed to replace the old battery for fcuks sake. Then I noticed the steering wheel was faulty. Had two brand new batteries put in and didn't make any sounds whatsoever.

I accepted the replacement of the new battery at first, then came on here to the reviews. I changed my mind so fast, and requested a refund.

I had an epiphany that if I was going to change the battery it may not work still. And I would have to run another risk going back and forth with this company, not coming to a resolution.

Fingers crossed guys I get this refund, shaking my head.

My daughter was so upset and made me so mad.
NEVER AGAIN DEALS DIRECT!!!

Surprised this company is still running!

Never trust this company. I purchased a kids table but when i open it. It doesn’t look brand new it looks like someone return it because it has missing parts some items are broken and no manual.