I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Vis mer
Something is very wrong at Darch Oil Services. The trusted reliable service is no longer there. Not meeting delivery dates. 12 days since my order placed. Now run out of oil. Have received oil but... Vis mer
Selskapet har svart
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Kontaktopplysninger
Storbritannia
- darchoil.co.uk
4,2
Bra
555 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Easy to use website and an on time…
Easy to use website and an on time delivery, good service.
20. juli 2025
Service quality
To be honest the service quality has gone down, I have never had to pay for a quicker delivery & then have to wait 4 days for it to turn up, paying the extra should get the delivery next day! doing this makes the oil dear when purchased through your company..
6. juli 2025
Oil Delivery
Always oil at competitive price and delivery made when stated. Drivers always friendly and respectful of property
13. juni 2025
Brilliant
Easy website to use, great communication about delivery time.our delivery was dead on time.
1. juli 2025
As ever arrived on time great…
As ever arrived on time great communication with the driver
13. juni 2025
Fast efficient service
27. april 2025
Friendly helpful delivery guy
26. april 2025
Five star service and a very early…
Five star service and a very early delivery for the oil.what a wake up call.
28. april 2025
Oil Spill
I was not home when oil was delivered but when I returned the garden smelt strongly of oil. I could see signs of a spill on the side and underneath the tank. As it's a bunded tank I don't know how much is inside. I told Darch and sent photos as requested but have heard nothing.
The review above eventually prompted a response from Darch and they agreed to visit and assess the situation. They agreed there had been an external spillage which they cleaned as best they could and said the driver had been rebriefed.
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Darch Oil
Hi Sue,
Thank you for bringing this to our attention.
We tried to get in touch with you this morning to follow up. Once we’re able to speak with you, we’ll arrange a quick visit to assess what’s happened and make sure it’s fully resolved for you.
We appreciate your patience and want to put this right as soon as possible.
Kind regards,
Andy
Good as usual
31. mars 2025
Don't drive on the sleepers
As ever, we tell them that their lorry cannot come mare than half way down our drive. Yet again, they failed and drove most of the way down dislodging the sleepers on one side. I have a big job to do now to re-align them.
Following the review Darch oil have contacted us and apologised, and assured us that this will not happen again. They have also said that they will give us a refund for some the cost of the last delivery and in future send out smaller lorries. Based on this reply I am updating this review.
1. mars 2025
Svar fra Darch Oil
Hi Steve,
Sorry to hear about your experience. We understand how frustrating it must be, especially after giving instructions.
We’ll investigate what happened, whether the instructions were logged and a small tanker requested. The Domestic Manager will be in touch shortly to discuss this with you.
If you need anything else, or have other information you'd like to share, then please email feedback@darchoil.co.uk and I will look at it directly.
Apologies for the inconvenience, and thank you for bringing it to our attention.
Kind regards,
Andy
All as you would hope.
23. februar 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.