I ordered a large amount of top soil and mulch from Dandy’s and there was an issue with the local delivery company. Guy at Dandy’s was really helpful and the same day sorted out the misdelivery and f... Vis mer
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Se hva andre synes
So I made a mistake. I put the wrong delivery address in on the online order. When we found out Dandys could not of been more helpful. ( the delivery truck was outside ) No drama, No hassle.... Vis mer
Fantastic service and product (we got the top soil). Staff in the office were really helpful and polite and the delivery guy was brilliant. Highly recommend
Guy Hillman sorted me out with a speedy delivery upon request, managed to shuffle delivery schedules about which he absolutely did not have to do. Effort like that is rare! Would absolutely buy from d... Vis mer
Informasjon om virksomheten
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Skrevet av virksomheten
Dandy's Top Soil & Landscape Supplies Centre since 1826. UK Suppliers of top quality top soil, play area bark, gravel chippings, compost, slate, rock salt and hoggin nationwide.
Kontaktopplysninger
Yew Tree Farm, Sealand Road, CH1 6BS, Chester, Storbritannia
- 01244280008
- sales@dandys.com
- dandys.com
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Helpful, friendly and understanding staff
Got in a muddle with the payment, spoke with two members of staff who sorted the issue and helped me place the order! Really friendly, understanding and helpful staff! Can’t wait for our order to arrive so we can transform our little garden! Many thanks Nick, you were a lifesaver!
Jenn
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your kind words, Jenn! We're really glad our team could help you sort everything out and get your order placed without any stress. It's great to hear Nic was such a support – we’ll be sure to pass on your thanks! We hope you enjoy transforming your garden and can’t wait to see the results.
Thanks again for choosing Dandy's.
Refreshingly ethical competitive company
Ordered jumbo bag and half bulk bag of topsoil along with jumbo bag of gravel. I shopped around and was amazed how overpriced local merchants and high street merchants were. Also Wicks/B&Q charged extortionate delivery. Dandy’s were cheaper by far - with the added benefit of discount and no delivery charge despite their depot being over an hour away. I have recommended them to loads of people already, who have spotted the bright green bags on our path. I will definitely use them again. Delivery driver was accommodating too. it’s refreshing for a company to charge reasonable prices as opposed to ripping people off.
28. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your kind words and thoughtful review! We're thrilled to hear you were pleased with both the quality and value of your order. At Dandy’s, we pride ourselves on offering fair prices and exceptional service, so it’s wonderful to know that stood out to you. We're also glad our delivery driver made a great impression — we’ll be sure to pass on your feedback. It means a lot that you’ve recommended us to others, and we look forward to helping you with your next project!
Many thanks
Jordan
Sales Manager
They were great
They were great, I arrived just as it was closing but the staff were still cheerful and polite. They checked my car could carry the weight and lifted in the bags of slate. By far the cheapest place for it too - 3 bags for £12, everywhere else was £8-10 a bag. I am going back for more.
28. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thanks so much for your lovely feedback! We're really glad to hear our team looked after you, even right at closing time. Making sure your car was safe to carry the load is all part of the service, and it’s great to know you found our prices unbeatable too. We’ll be ready with more slate when you come back — see you again soon!
Many thanks
Jordan
Sales Manager
Great service from Phil & driver Tom
Thank you so much Phil for organising swift delivery of our stone & top soil despite needing a smaller delivery vehicle! We’re super grateful & won’t hesitate to recommend Dandy’s in the future!
28. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you for the lovely feedback! We’re so pleased Phil was able to get everything arranged quickly for you — and that Tom delivered it smoothly, even with the smaller vehicle requirements. We really appreciate your recommendation and are delighted to have been able to help. Don’t hesitate to get in touch if you need anything else!
Many thanks
Jordan
Sales Manager
If I pay for a ton of top dressing
I made the mistake of ordering Rootzone instead of top dressing and criticised Dandy's for a poor quality supply. It was completely my fault and won't make the same mistake again. Sales manager Jordan was good enough to reply to me and offer advice to resolve the situation.
I've changed my mind completely, I realise I got it wrong and will definitely use Dandy's again.
24. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you for taking the time to update your review — we really appreciate your honesty. Mistakes happen, and we’re just glad Jordan was able to help clarify things and offer some advice. It means a lot that you’ve reconsidered and still plan to order from us again. We’ll be here whenever you need us, and we’ll do our best to make your next experience a smooth one!
Would not hesitate to recommend Dandy’s…
Would not hesitate to recommend Dandy’s service and also the quality of their topsoil.
From good communications during the ordering process, through to the successful delivery to an EXTREMELY tight location, by their highly skilled driver Tom.
The topsoil is lovely quality too,
I am a happy customer.
Thank you Dandy’s
25. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you so much for the fantastic review! We're delighted to hear that everything went smoothly — from our communications to Tom’s skilled delivery (tight spots are his speciality!). It's great to know you're happy with the quality of the topsoil too. We truly appreciate your recommendation and look forward to helping you again in the future!
No problem with tonne of topsoil order
No problem with tonne of topsoil order
Prior to ordering I emailed the sales team to check they would be able to deliver to my slightly sloped driveway and garden as noted at the checkout page, that slopes/grass were advised against. They took my address to check, and gave me the go ahead to order advising it would be 7-10 days to book the right type of truck for the delivery. I allowed for slightly longer as it was the bank holiday during this time, and I didn't pay extra to book a specific day, and got an email the day before delivery to let me know it would be arriving. The truck driver was friendly and helpful with advising where the most suitable place would be to drop the tonne of soil, and even tooted his horn for my little boy on his drive away. :)
23. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your detailed and kind review! We’re really pleased our team could confirm everything in advance and that the delivery went smoothly, even with the slope to consider. It’s great to hear the driver was helpful on the day — and we love that he gave your little boy a toot on the way out! We appreciate you choosing Dandy’s and hope to help with your next project soon.
10/10 would recommend
In order a tonne bag of topsoil sand mix and seed. The product did the trip and with a seasonal discount it was reasonably priced. The delivery was quick and the driver, Tom was amazing. He went above and beyond to get the product in my garden. 10/10 effort.
2. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you for the great review! We’re so glad the topsoil, sand mix, and seed did the trick — and even better that you caught one of our seasonal discounts. We’ll be sure to pass your kind words on to Tom — he always gives 110%! We really appreciate your support and hope to help with your next garden project soon.
Quality compost and great service
I've been using Dandy's since lockdown in 2020. Their Welsh organic compost not only looks good on my borders, but the plants thrive on it too. The crane delivery makes it easy to place the jumbo bags right where I need them. Highly recommend.
2. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you for your continued support since 2020 — that really means a lot to us! We're so pleased to hear the Welsh organic compost is still doing wonders for your borders and helping your plants thrive. It’s great to know the crane delivery is making things that bit easier too. We truly appreciate the recommendation and look forward to being part of your garden projects for many more seasons to come!
Good quality product delivered as…
Good quality product delivered as arranged.The border top soil was a good texture that will improve the heavy clay soil of my borders. No stones in the whole bulk bag. Always a friendly service.
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your kind review! 🌿 We're really happy to hear that the border topsoil was just what you needed — it's great to know the texture is helping improve your clay soil and that the quality met your expectations.
We truly appreciate your continued support and are always here with a friendly service whenever you need us.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Highest Quality
Purchased their top dressing - 70/30 mix after scarifiying and prepping my existing lawn. Easy to apply and highest quality available, went on a dream and not one stone in a tonne and a half! 👍💯
4. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thanks so much for your fantastic review! We're so pleased to hear that our 70/30 top dressing worked like a dream for your lawn.
It’s great to know it was easy to apply and met your expectations in both quality and consistency. We really appreciate you taking the time to share your experience — here's to a lush, healthy lawn!
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Title: Outstanding Service and Quality from Start to Finish!
I can’t fault Dandy’s – they’ve been fantastic from the moment I placed my order. The website was easy to navigate, and the product descriptions were clear and helpful. I ordered topsoil and gravel, and both arrived exactly when promised, in perfect condition, and clearly labelled.
The delivery driver was polite, professional, and went out of his way to place the bulk bags exactly where I needed them. You can tell this is a company that really cares about its customers – communication was excellent throughout, and the quality of the materials is top-notch. My garden has never looked better.
It’s refreshing to deal with a company that combines traditional customer service with a slick, modern online experience. I’ll definitely be ordering from Dandy’s again – highly recommended!
2. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Wow — thank you so much for this amazing review! 🌟 We’re absolutely delighted to hear that your experience with Dandy’s was such a positive one from start to finish.
It’s wonderful to know that the website was easy to use, the materials arrived just as expected, and that our delivery driver was able to go the extra mile for you. We’ll be sure to pass on your kind words to the team!
We really do care about our customers and their projects, so it means a lot to hear that reflected in your feedback. We're thrilled your garden is looking better than ever, and we can't wait to help you again in the future.
Thank you again for your support and recommendation! 💚
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your lovely review! We’re so glad to hear Tom made a great impression. We'll be sure to pass your kind words on to him.
Thanks again for choosing Dandy’s! 💚
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Good quality product
Had a mixed experience overall but Transport Manager Jordan ensured everything was resolved and product quality was very good when it arrived.
15. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you for your honest feedback. We're sorry to hear things didn’t go perfectly at first, but we're really glad Jordan was able to step in and make things right. It’s great to know you were happy with the product quality in the end — we hope to give you a smoother experience next time and truly appreciate you giving us the chance to put things right.
Topsoil quality, issue now resolved.
I had some serious issues with the topsoil that I purchased, it simply wasn't good enough.
Dandy's have offered to send me some soil improver to enrich it.
I wasn't expecting that response, so I have to say the customer service is excellent
11. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Thank you for your honest review and for giving us the opportunity to make things right. We’re sorry the topsoil didn’t meet expectations initially, but we're really pleased our team could offer a solution that worked for you. It’s great to hear you were happy with the level of customer service — we’re always here to help and appreciate your understanding!
Excellent soil & soil / sand mix
Excellent soil & soil / sand mix, delivered on schedule and good price, have in fact just made a second order.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your kind review! 🌱 We're thrilled to hear you were happy with the soil and soil/sand mix, and that everything arrived on time and at a good price. It means a lot that you've already placed a second order — we truly appreciate your support! 🙌
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Quality compost
Ordered compost from Dandy's. Arrived and delivered precisely where I had requested (over a tall hedge). Compost is high quality and smells great! I am sure my plants will be thanking me. Service team at Dandy's really helpful. I shall be very happy to order from Dandy's again.
3. april 2025
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Svar fra Dandy's Landscape Supplies Centre
Thank you for taking the time to leave such a lovely review. We’re so glad to hear that your compost was delivered exactly where you needed it.
It’s always great to know when our products and service hit the mark, and we’re thrilled your experience with our team was a positive one.
We’re sure your plants will be thriving in no time, and we’d be delighted to help with your next gardening project whenever you're ready.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
So disappointed
My experience of this firm is not great at all. Dandy’s comms are woeful. Try giving them a call - try replying to an email (it bounces). They use a system that hides their email addresses. While their products may be good (I wouldn’t know) as I’ve just demanded a refund for a failed delivery.
I ordered a bulk bag of top soil for nearly £240 and emailed them via their website to say ‘we’re on incline’, this having read other reviews that they send such items on a pallet, delivered by a ‘man in a van’ - the delivery obviously fails, because it weighs almost 1.2 tonnes!!!! Hence my message at point of sale to give them a heads up.
Guess what? Yep, a failed delivery. No apology, no phone call, no acknowledgment that I had contacted them to advise them that we live up a small incline.
Dandys - if you can’t deliver such a large item, STOP selling it! - but that aside, when a new customer spends circa £240 with you, and would have ordered two more bags in the coming days, have the business sense or at the very least, the courtesy to contact me.
I’m afraid my experience with Dandys is just one star.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Dear Mr Stockdale,
Thank you for your feedback, and we sincerely apologise for the experience you’ve had with us. We completely understand your frustration, and we genuinely regret that your delivery did not go as smoothly as expected.
Upon reviewing your case, it seems that there was a misunderstanding regarding your message about the incline. We understood it to refer to the driveway incline, rather than the street itself and your driveway. Unfortunately, our delivery partners use large vehicles (18t curtain-sided trucks) and offload goods with a pump truck which can make inclines particularly challenging.
It is not in our interest for deliveries to fail, as we are responsible for the costs associated with the attempted delivery and return to our depot in Chester. We will take your feedback on board and explore how we can better communicate such logistical considerations moving forward.
Again, we apologise for the inconvenience this has caused.
Kind regards,
Jordan
Sales Manager
Great products and service evert time...
I have been buying bulk back mulch from Dandys for years now and the quality of the materials and service is excellent. The one occasion there was an issue the team were quick to respond and high quality serviceaintained.
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Thank you so much for your continued support and for taking the time to leave such a lovely review. We're truly grateful to have loyal customers like you!
It's fantastic to hear that you've consistently been happy with the quality of our mulch and service over the years. We’re also glad we could resolve the issue you mentioned quickly and maintain the high standard you expect from us.
Your feedback means a lot to the whole team, and we look forward to serving you again in the future.
Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre
Things can go wrong but it's how you fix them!
I was disappointed to find my order didn't arrive on the day it was due...... my frustration boiled over as I couldn't contact the office all morning to chase things up as I was desperate for the top soil.
After eventually getting success on the phone in the afternoon I discovered a power cutit had hit the business in the morning causing the phones to go down.
I did receive an email from Jordan saying the goods would be with me on Saturday morning and a full apology regarding the days events. True enough the top soil arrived on my drive as promised.
Things often go wrong but it's how you fix them that's important.
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Dandy's Landscape Supplies Centre
Dear Graham,
Thank you for your patience and for reaching out to us. We sincerely apologise for the frustration and inconvenience you experienced with your delivery. We completely understand how frustrating it must have been to deal with the delays and lack of communication, and we deeply regret that your experience was not up to the standard we strive to provide.
On the day you chased us for an estimated delivery time, we unfortunately experienced a major power cut at our Sealand Road office in Chester. This caused significant disruptions to our phone lines, which lasted until well after 4pm that day. As a result, we were unable to respond to calls in a timely manner and had limited ability to provide accurate updates.
Additionally, we had an agency driver assisting us on that day, and unfortunately, they were unable to complete their run, which further delayed your delivery. We understand how this impacted your schedule, and we sincerely apologise for that.
We did send you an update on Friday evening informing you that your order would be delivered the following morning, and we hope that this helped clarify the situation.
Please accept our sincerest apologies for the lack of communication and the delays. We value your business, and we are committed to improving our processes to ensure this doesn’t happen again.
Kind regards,
Jordan
Sales Manager
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