Terrible Customer Service
I ordered a pair of shoes based on years of ordering shoes online. The shoes took a while to get to me (over 2 weeks) and when they arrived, they were too small (both in terms of length and width - super narrow). I immediately contacted the company via email (the customer service email goes directly to ONE person) and waited. I waited days for a response and then when I did get a response, I had to "insert" a picture of the shoes (which the "insert image" function would not work - I tried several time - even on different computers - so I attached the image) and sent the email. Again, days went by and then I was told I had to "insert the image" - which I has indicated would not work. Miraculously, the insert image function then worked and I sent the reply with the inserted image of the shoes. I waited again for days, and still no reply. I have sent 2 more emails to "Isabella" and am still waiting on a reply regarding how to exchange or return the shoes. I have asked for a supervisors phone number as well.....still waiting.








