DaimoonMedia Anmeldelser 

Svar fra DaimoonMedia

9. sep. 2022

Thanks for your review, and great that you recoginize that we're not using bots!

However, as mentioned over email, our curators do actually listen to songs. Or actually "Scan" more or less. This is due to the high volume of submissions that we're processing. This results in not showing streams on your Spotify for Artists profile.

It's behaviour we're not a fan of neither, but we can't force our curators at this stage to listen for more than 30 seconds.

On the other hand: You are right, the genre of yours was a bit niche. Therefore, we weren't able to succesfuly place it and that's why you received a ful refund.

On top of that, over email we noticed that you were not happy with how things went. As a compensation, we went the extra mile for you as discussed. We hope you like the extra solution that you'll be getting :)

Team Daimoon

Svar fra DaimoonMedia

2. sep. 2022

Hi Tyler,

After checking into your SoundCloud campaign, we noticed that it wasn't finished yet. This being said, we’re still working on it, and you can expect the streams and engagement to increase further! In the meantime, you got the first comment on your track sharing "fantastic! :)"

You bought a repost and a stream campaign for a total of $70, meaning your campaign will go to an estimated number of 5,000+ streams. Due to the organic nature of our service, this doesn’t happen overnight and takes time depending on the song. We can’t find any proof of your order being $320. If you have proof to support this, please share it with us through support@daimoon.media and we'd be happy to increase your campaign!

We are also reaching out to you over email to see if your SoundCloud campaign goes to your liking now or if we can help you with anything else. We really look forward on resolving this with you Tyler and hope to hear from you soon!

Take care,

Team Daimoon

Svar fra DaimoonMedia

7. sep. 2022

Hi Naya,

Great to hear! We are always happy to work on anyones music. We truly appreciate the kind words.

Team Daimoon

Svar fra DaimoonMedia

8. aug. 2022

Hi Charles,

We just came across this Trustpilot review and we were a bit shocked. We’ve recently had contact with you about your SoundCloud campaign you booked with us some time ago (June) and about ordering a new one, hence why we were a bit confused about the statements you’ve made in this review.

Today you’ve emailed us about ordering a new one, because you had some problems with inserting the link on our website. You tried ordering the new one which indicates that you’ve had a positive experience with us and your previous campaign.

At the time that we read your email about needing some assistance booking your new campaign, we also saw that the Trustpilot review and noticed that there only was a one-and-a-half-hour gap between the two, which explains why we haven’t had the chance to reply to your email yet. We usually take up to 24 hours to reply to our clients, which we do 7 days a week on support@daimoon.media.

In the meantime, we have replied on your email regarding your new SoundCloud campaign and hopefully you’ll get back to us as soon as possible as we are always happy to help.

Team Daimoon

Svar fra DaimoonMedia

6. aug. 2022

Hey HRE,

Thanks for actually taking the time to review our service. And good news! Not long ago, we made some improvements to our packages, and the results we're striving for to achieve.

We'll be aiming for more results for the same budget from now on. I hope this will reflect on your campaigns as well, as we'd love to continue this partnership with you.

If it doesn't feel like how it used to be from now on, please reach out to support@daimoon.media as we're not shy about overdelivering when you're not happy.

Thanks again and have a good one,

Team Daimoon

Svar fra DaimoonMedia

6. aug. 2022

Hey Rick,

Awesome to hear that you liked the playlist promotion. Next Time, Ruben will make sure to get you featured on that playlist that you liked ;)

Thanks again and have a good weekend,

Team Daimoon

Svar fra DaimoonMedia

Oppdatert: 11. juli 2022

Hi Nathan,

apologies for the missed communication and lacking updates from our side. Since the launch of the website, update emails started to malfunction. This is indeed on us and we are working very hard on fixing this bug and expect our updates to be back this week.

However, we have started working on your music and you have an update from your campaign manager waiting for you in your e-mail with how you can keep track of the progress. Good news: We're not finished yet with your campaign!

If you have any other questions, feel free to get back to us on support@daimoon.media!

Team DaimoonMedia

Svar fra DaimoonMedia

Oppdatert: 11. juli 2022

Hi Zaden,

Thanks for sharing your opinion with us.
I noticed that you bought a SoundCloud campaign 1 week ago and I have good news! Your campaign is far from over. We're still working on it, as we expect at least 3,500 streams and up. These campaigns normally take up to 3 weeks due to their organic nature. We will keep on reposting until we hit at least streaming numbers that you're satisfied with.

About the playlists being "botted", a simple way to verify if the audience checking out your music is legitimate is to view the followers of the channels reposting your music. What you notice is that all channels we use to repost have followers with real names, profile pictures and paid accounts in there, as an indicator to reflect the legitamacy of the channels. We exclude botted channels for reposts. They could be less active, but that's why we need to repost into the millions.

About the engagement, this is something nobody can guarantee as this depends on user behaviour we cannot force. That's the downside of organic promotion.

As of updates, this is indeed on us, we are working very hard on fixing this bug and expect our frequent email updates to be back online by the end of this week.

Client satisfaction is our top priority. If we don't deliver what we promise, or you're unhappy with the results, please reach out to us at support@daimoon.media and we're sure to get it fixed with a positive outcome on your end!

Team DaimoonMedia

Svar fra DaimoonMedia

Oppdatert: 2. juli 2022

Hey Trevor,

When I looked into the case, you purchased a campaign of 75k followers for your Death Metal track. We succeeded to get your song featured on a Cyberpunk playlist with 99k follower (25k extra). This playlist contains many Metal tracks.

Your song: https://open.spotify.com/track/1npoP5xbH4mTxPkgDcWjLN
The playlist: https://open.spotify.com/playlist/6Cas2wjtOVfw3I6xuCmigB?si=c41e67fc3c6e40f4

Eventually, the list turned out not to be as active as you'd like. You were still not happy.

Because we already delivered a big playlist, we first look at other solutions to help out. Like upgrading your current campaign, or asking for a new track if we think it will perform better. Eventually, we get to a refund if we can't help you any further.

You were in touch with somebody who was not eligible to execute refunds, causing a delay and your Trustpilot Review. In the end, we gave you a full refund + reached out to you via email trying to give it a positive end. As we've heard not back yet, we're still open to discussing this with you.

All the best,
Team Daimoon