Cycolinks  Anmeldelser 119

Svar fra Cycolinks

27. apr. 2026

Hi Garvin,

Thanks for your feedback 👍

Really sorry about the delivery time on this one — delays can occasionally happen during transit, especially with international shipping, but we’re always working to keep things moving as smoothly as possible.

Glad it still made it to you in the end, and we appreciate you sticking with us.

Cheers,
Cycolinks Team

Svar fra Cycolinks

27. apr. 2026

Hi David,

Thanks for the review — really glad you found the service helpful 👍

That’s exactly what we aim for.

Appreciate the support!

Cheers,
Cycolinks Team

Svar fra Cycolinks

27. apr. 2026

Hi Ginette,

Really appreciate you taking the time to leave such a detailed review 👍

Glad we could get everything sorted for you in the end — even with the couple of bumps along the way. That’s exactly how we try to handle things, just get it right with as little hassle as possible.

Even better to hear it’s now getting worn and sparking conversations — that’s what it’s all about.

Thanks again for your support!

Cheers,
Neil
Cycolinks Owner

Svar fra Cycolinks

27. apr. 2026

Hi Neil,

Great to hear — glad you’re happy with the bracelet 👍

That solid feel and easy connection is exactly what we aim for.

Thanks for your support!

Cheers,
Cycolinks Team

Svar fra Cycolinks

Oppdatert: 15. mars 2026

Hallo Veronique,

es tut uns leid, dass es bei Ihrer Bestellung zu Problemen gekommen ist.

Leider wurde bei der Bestellung eine falsche Lieferadresse eingegeben, wodurch das Paket nicht zugestellt werden konnte. Nachdem Sie uns darüber informiert haben, haben wir sofort versucht zu helfen und den Versandstatus geprüft.

Wenn ein Paket aufgrund einer falschen Adresse nicht zugestellt werden kann, wird es normalerweise zuerst im Versandnetzwerk verarbeitet und anschließend an den Absender zurückgeleitet. Dieser Vorgang kann einige Zeit dauern, da er vollständig vom Versanddienstleister abhängig ist.

Sobald das Paket wieder bei uns eintrifft, können wir selbstverständlich eine erneute Zustellung an die korrekte Adresse veranlassen.

Wir verstehen, dass dies frustrierend sein kann, jedoch liegt die Ursache der Situation leider nicht in unserem Kundenservice.

Mit freundlichen Grüßen
Neil
Cycolinks Customer Support

Svar fra Cycolinks

15. mars 2026

Hi Alex,

Thanks for taking the time to leave your feedback.

I’m sorry to hear you weren’t fully satisfied with the bracelet. For context, you originally ordered the 19cm version of the Vintage Leather Bike Chain Bracelet, and when you contacted us saying it was too small, we arranged an exchange for you.

Regarding the links — this particular leather bike chain bracelet model is designed with fixed links, and this is clearly indicated on the product page. The listing also includes a size guide and measurement instructions to help customers choose the correct size before ordering.

We always try our best to support customers and resolve issues where possible, which is why we arranged the replacement for you, with an alternative bracelet option.

Cycolinks is a small rider-run business, and we genuinely appreciate customer feedback as it helps us improve.

Best regards,
Cycolinks

Svar fra Cycolinks

15. mars 2026

Hello Tyler,

Thanks for your review.

At the time the review was posted, the parcel was still in transit through the USPS network, which we confirmed with you by email while helping track the shipment.

According to the tracking, the BMX necklace has now been successfully delivered.

If everything arrived safely and you're happy with the item, we’d really appreciate it if you could consider updating your review.

As a small rider-run business we always do our best to help customers quickly if any shipping delays occur.

Best regards,
Neil
Cycolinks

Svar fra Cycolinks

15. mars 2026

Hi Tammy,

Thank you so much for the wonderful review — it really means a lot to us.

We’re thrilled to hear that you love the bracelet and that it even got compliments at the wedding! That’s exactly what we hope for — pieces that not only look great but also let riders show their passion for cycling wherever they go.

Thanks again for your support, and we hope you enjoy wearing it for many rides and events to come.

Neil
Cycolinks Customer Support

Svar fra Cycolinks

21. mars 2026

Hi Tilda,

Thank you so much for taking the time to update your review — it really means a lot to us.

We completely understand your frustration with the initial delay, and you’re absolutely right — we should always aim to communicate those kinds of delays more clearly from the start. Sometimes we run out of link colors and have to produce large quantities, so occasionally it can take time.

That said, I really appreciate your patience while we got everything sorted, and I’m genuinely glad to hear the bracelet was worth the wait in the end.

Thanks again for sticking with us and for your kind words — enjoy the bracelet and wear it proudly!

All the best,
Neil
Cycolinks

Svar fra Cycolinks

15. mars 2026

Hallo Heimo,

es tut uns leid zu hören, dass das Armband nicht Ihren Erwartungen entsprochen hat.

Nachdem Sie uns wegen Ihrer Bestellung #20326 kontaktiert haben, haben wir Ihnen umgehend geantwortet und Ihnen selbstverständlich die Möglichkeit angeboten, das Armband zurückzusenden und eine Rückerstattung oder einen Umtausch zu erhalten. Die Rücksendeadresse haben wir Ihnen direkt mitgeteilt.

Der Grund für diese Bewertung scheint hauptsächlich darin zu liegen, dass die Rücksendekosten aus Österreich relativ hoch sind. Leider liegen internationale Rücksendekosten außerhalb unserer Kontrolle. Als kleines, von Fahrradfahrern geführtes Unternehmen ist es für uns wirtschaftlich nicht möglich, Rücksendungen aus dem Ausland generell zu übernehmen, wenn ein Artikel nicht gefällt.

Außerdem wird auf der Produktseite dieses Modells klar darauf hingewiesen, dass es sich um ein Leather Bike Chain Bracelet mit festen Gliedern handelt, bei dem sich die Glieder nicht bewegen wie bei einer echten Fahrradkette. Diese Information ist bewusst in der Beschreibung angegeben, damit Kunden genau wissen, welches Design sie bestellen.

Wir haben dennoch versucht, eine Lösung anzubieten und beim Umtausch zu helfen. Daher finden wir diese Bewertung etwas schade.

Mit freundlichen Grüßen
Deb
Cycolinks Customer Support

Svar fra Cycolinks

Oppdatert: 15. mars 2026

Ciao Patrizia,

Grazie mille per la splendida recensione!

Siamo davvero felici di sapere che ti piacciono i bracciali e che li trovi originali e bellissimi — è esattamente quello che cerchiamo di creare con i nostri design.

Apprezziamo molto che tu abbia condiviso la tua esperienza e che li consigli ad altri.

Grazie ancora per il supporto!

Cordiali saluti,
Neil
Cycolinks Manager

Svar fra Cycolinks

Oppdatert: 15. mars 2026

Hallo Paul,

es tut uns leid, dass Sie weiterhin unzufrieden mit der Lieferung sind.

Bei Ihrer Bestellung kam es zu einer Verzögerung, da einige der Rainbow-Kettenglieder zunächst nachproduziert werden mussten, bevor wir die Armbänder fertigstellen konnten. Darüber haben wir Sie bereits per E-Mail informiert.

Als die erste Trustpilot-Bewertung von Ihnen veröffentlicht wurde, enthielt diese keine Bestellnummer oder Bestelldetails. Dadurch kam es leider zu einer Verwechslung, und wir haben zunächst auf Basis einer anderen Bestellung geantwortet. Diese Verwechslung wurde anschließend korrigiert.

Ihre Bestellung ist inzwischen auf dem Weg zu Ihnen, und wir werden Ihnen die Versandinformationen auch noch einmal separat per E-Mail senden.

Während des gesamten Prozesses haben wir versucht zu helfen: Wir haben Sie über die Verzögerung informiert, Ihnen einen Rabatt angeboten und Ihnen auch die Möglichkeit gegeben, die Bestellung vor dem Versand zu stornieren.

Mit freundlichen Grüßen
Deb
Cycolinks Customer Support

Hello Paul,

We’re sorry that you feel this way, however we would like to clarify the situation for readers.

Your order was delayed because the rainbow chain links needed to be restocked before production could be completed. We informed you about this delay by email shortly after the order was placed.

Once the links arrived, your bracelets were packed and shipped on March 4th, and the parcel is currently in transit through the courier network.

Regarding the Trustpilot reply you mentioned earlier — this happened because your review was posted without an order number or identifiable details, which unfortunately led to it being matched with the wrong order initially. As soon as we received your order details, we corrected the situation and provided the correct tracking information.

Despite the delay, the order was produced and shipped, and the parcel is still on the way to you.

As explained in our emails, if you no longer wish to keep the bracelets, you are welcome to return them within 30 days of delivery for a full refund.

We are a small rider-run business and always try to resolve issues directly with customers where possible.

– Deb
Cycolinks Customer Support

Svar fra Cycolinks

15. mars 2026

Hi Katrina,

Thank you so much for the kind words! 😊

We’re really happy to hear that you love your bracelet — that’s exactly what we aim for when designing these pieces. It’s great knowing that fellow riders and cycling fans enjoy wearing them as much as we enjoy creating them.

Thanks again for your support and for taking the time to leave a review.

Ride safe,
Neil
Cycolinks

Svar fra Cycolinks

15. mars 2026

Hi Claudette,

Thank you so much for the wonderful review — it really means a lot to us!

We’re especially glad to hear that the bracelets have become your go-to gifts for your cycling friends. That’s exactly why we started Cycolinks — creating pieces that riders can share with their cycling community.

And thank you as well for being such a great returning customer, we really appreciate your continued support.

Also, just a quick note — sorry for the slight delay with your most recent custom order. Custom pieces sometimes take a little extra time to produce, but it should be on its way to you very soon.

Thanks again for your kind words and for supporting our small rider-run business.

Ride safe,
Deb
Cycolinks Customer Support