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CyberLab Anmeldelser 

220
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

This was our first renewal for the business having been initially certified by CyberLab last year. I was very impressed with Jon. He was professional, polite, approachable and very clear in his inst... Vis mer

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Vurdert til 5 av 5 stjerner

As someone who is constantly doing CE work with customers, CyberLab make what can be a difficult process simple. I have not been able to ask them a question they couldn't answer, even when this means... Vis mer

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Vurdert til 5 av 5 stjerner

"What made your experience great?" - The answer to this can only be said in two words, Michael Bautista. Michael was an absolute pleasure to work with, he was professional, knowledgeable, and helped u... Vis mer

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Vurdert til 5 av 5 stjerner

Good support given and great to have an annual prompt. It was very useful to have the pdf guide to refer to this time with some explanation of what the question was being asked for - still some high b... Vis mer

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Informasjon om virksomheten

  1. IT-sikkerhet

Skrevet av virksomheten

CyberLab is a specialist cyber security company that provides a wide range of security solutions and services. Your one-stop cyber security advisor, the CyberLab team is equipped with the right technology, knowledge, and expertise to help businesses of all sizes, including large public sector organisations. By leveraging world-class technology, decades of experience, and our vendor partnerships, we have helped to secure thousands of organisations across the UK. Our unique Detect, Protect, Support approach makes us the perfect partner to review and reinforce your cyber security defences.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

220 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(220)

49 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Cyber Essentials Experience

Cyberlab made the Cyber Essentials certification process really easy. I would definitely recommend them.

6. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi Joe,

Thanks so much for your kind words, we really appreciate you taking the time to share your experience. It's great to hear you're happy with your Cyber Essentials!

Best wishes,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Super Helpful

CyberLab were a great help in completing our Cyber Essentials accreditation, especially as I'm not the most tech savvy guy. We dealt with Michael Bautista who was super helpful, his prompt responses and expert advice made the experience much easier.

29. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi Carl,

Thank you for leaving such a thoughtful revie, we really value your feedback. We're delighted to hear that you're pleased with the service and grateful you took the time to share your experience.

All the best,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Great Service

Always a smooth experience.

23. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi James,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Excellent service and assistance with gaining CE Plus accreditation

Michael the Cyber Analyst was very amenable, professional and helpful. We have a small digital architecture, however, Michael made it easier to navigate the process of achieving Cyber Essentials Plus accreditation for our business. He was prompt in his responses and instructions were clear. Thanks again

17. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi Chris,

Thanks so much for your kind words, we really appreciate you taking the time to share your experience. It's great to hear you're happy with the service - we have passed your message onto Michael & the team.

Best wishes,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

The assessor was great

The assessor was great, and the process was smooth. Thanks for all your help!

2. april 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi Theo,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Leigh McShane was brilliant and so…

Leigh McShane was brilliant and so helpful. He worked hard to understand what we needed, was very proactive without being pushy, and spent a very generous amount of time working with us to explain the service and what it provided. We weren't spending a lot of money but never felt for a moment that we were unimportant or anything was too much trouble.

20. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi Phillipa,

Thanks so much for your kind words, we really appreciate you taking the time to share your experience. It's great to hear you're happy with the service - we have passed your message onto Leigh & the team.

Best wishes,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Great service from Mac

Great service from Mac, from the first point of contact, very knowlegable and quickly helped solve a problem.

24. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hi Jon,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Very efficient

Very efficient, helpful and knowledgeable.

25. mars 2025
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Svar fra CyberLab

Hi Robert,

Really appreciate you taking the time to share your thoughts, it means a lot to us. We're so pleased to hear you've had a positive experience with us.

Warm regards,
Ryan at CyberLab

Vurdert til 5 av 5 stjerner

Highly Recommended for getting CyberEssentials certified

Excellent guidance provided by an experienced auditor who explained the gaps that needed amending from the submission.
I look forward to working with you again next year.

11. mars 2025
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Svar fra CyberLab

Hello Christopher, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 5 av 5 stjerner

Really helpful and responsive service…

Really helpful and responsive service for our small business.
It's important that we have security of data and processes, so this is a great help to us and reassurance for our clients.

7. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hello, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 5 av 5 stjerner

Patience

Patient, supportive and very helpful. Guidance was provided when required.

10. mars 2025
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Svar fra CyberLab

Hello Kirsty, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 5 av 5 stjerner

Very helpful and professional

Cyberlab assisted us with renewing our certification and proved to be as helpful and professional as in previous years - thank you!

4. mars 2025
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Svar fra CyberLab

Hello Roman, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 5 av 5 stjerner

Extremely quick and efficient service

Extremely quick and efficient service, from start to finish. Nick and Thuran were both excellent, ensuring I had everything in place to gain my Cyber Essentials certification. Thank you!

7. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hello Robyn, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us. We will pass on your kind message to Nick & Tharun - Team CyberLab.

Vurdert til 5 av 5 stjerner

Cyberlab provided very useful feedback…

Cyberlab provided very useful feedback after our clients first attempt at this years Cyber Essentials certification. We thought they would pass first time because we've helped them for the last five years but Cyberlab pointed out some issues which needed resolving.

6. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hello Lloyd, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 5 av 5 stjerner

Cyber Essentials Plus

I cannot praise Jonathan from Cyberlab enough! From start to finish, his service was nothing short of exceptional. His knowledge, patience, and willingness to go the extra mile made all the difference. He not only resolved my issues efficiently but also took the time to explain everything in a clear and professional manner.

Jonathan’s dedication to customer satisfaction is truly outstanding. His expertise and problem-solving skills are top-notch, and his friendly approach made the entire experience stress-free. It’s rare to find someone who genuinely cares about their clients the way he does.

If you’re looking for excellent IT support, Jonathan is the one to trust. Cyberlab is lucky to have such an incredible team member! Highly, highly recommended!

Thank you again Jonathan, will grab that beer one day.

31. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hello Rick, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us. We will pass on your kind message to Jonathan - Team CyberLab.

Vurdert til 5 av 5 stjerner

Highly professional and informative experience a highly…

The cyber lab assessment was a highly professional and informative experience. The team behind it demonstrated exceptional expertise and support throughout the process.

28. januar 2025
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Svar fra CyberLab

Hello, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 1 av 5 stjerner

Really disappointed of the onboarding services…

Really disappointed of the services from cyberlab, had to wait 3 weeks they to purchase a license from Sophos! After numerous of emails and direct conversation over the phone With Charlie, where I clearly explained I need only Sophos endpoint protection license to continue using Sophos protection after my trials with Sophos. They couldn’t provide what I asked, on top of that they caused my company dedicated server to get frozen after rebooting when I’ve been asked from their support team to uninstall my Sophos agent. While wasn’t their direct mistake my server to get frozen after rebooting. Indirectly they caused my company email services to be not responding for over 24 hours. I will never use their services again.

In my world I expected to be onboarded in less than a hour after I signed the contract! In their word it took them 3 weeks they to send me a email with onboarding instructions…

Thank you, and from my experience it’s unbelievable how they got 5 stars rating here.

24. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hello Kostadin, we're genuinely sorry to hear that your onboarding with CyberLab didn’t meet expectations. We understand how frustrating delays and technical issues can be.

We take your feedback seriously and are actively reviewing how we can prevent similar issues in the future. While we regret the delay in providing the Sophos license and the unintended impact on your server and email services, we acknowledge that our communication and support should have been more responsive and aligned with your needs.

If you're open to sharing more details, we’d really appreciate the opportunity to support you further. Please feel free to reach out to our dedicated complaints inbox at complaints@cyberlab.co.uk, and a senior member of our team will follow up with you directly.

We appreciate your honesty and hope we can restore your trust in the future.

All the best,
Team CyberLab

Vurdert til 5 av 5 stjerner

Great Service

Tharun was very helpful.

15. januar 2025
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Svar fra CyberLab

Hello Andrew, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us. We will pass on your kind message to Tharun - Team CyberLab.

Vurdert til 5 av 5 stjerner

The consultant I was dealing with was…

The consultant I was dealing with was very patient and helpful when I did not understand what was required.

13. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra CyberLab

Hello Caroline, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

Vurdert til 5 av 5 stjerner

Seamless and stress-free

Cyberlab made the Cyber Essentials Assessment process seamless and stress-free. Their team was professional, supportive, and always ready to help with any questions. The whole experience was smooth, and we couldn’t be happier with the outcome. Highly recommend!

2. januar 2025
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Svar fra CyberLab

Hello Marc, thank you for taking the time to leave us a review. It's great to hear you had a positive experience with us - Team CyberLab.

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