The company took my money and never sent me anything for their Cigar of the Month. They did not refund me either. Buyer beware!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Good prices but it takes forever to get cigars from you compared to the other shops I buy from. Also Two times I have sent a note asking you to stock more of the regular cigar I smoke and have never... Vis mer
Selskapet har svart
I was pleasantly surprised to find a favorite cigar (The Big Johnny by Oscar Valladares) at the Cuenca Cigar website. The site is customer friendly and placing my order was a cinch. Delivery was exact... Vis mer
Its 08/11/2017 right now. My order was accepted on 08/03/2017 The order still says awaiting shipment, and its been more than a full business week. No, I'd never order from here again or recommend.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
We sell Premium Cigars, Singles, 5 Packs and Boxes. Best Prices at Cuenca Cigars, the store you can trust. Best cigars prices that don't make your money go up in smoke. Free Bonus with purchase of $199.
Kontaktopplysninger
1928 Harrison Street, 33020, Hollywood, USA
- 954-364-7660
- sales@cuencacigars.com
- cuencacigars.com
3,0
Middels
34 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Wrong product sent!
After waiting for 10 days I received the wrong cigars. I need to know how are you going to handle this i.e. if I am to send you back the cigars you sent me in error who will pay for the shipping, because this is not my error.
5. juli 2017
Anmeldelse skrevet uten oppfordring
Svar fra Cuenca Cigars
Yes, you are right. As soon as you email us I responded to you. You were actually super upset and all I said was, no worries, it not fault we are going to fix it and you won't have to pay extra. I was in the process to resolve the issue. It was a human mistake. Instead, you decided to keep the money and the wrong cigars. Plus give us a bad review without even allow us to resolve the issue. You waited 10 days wich is exactly the time it takes to get to Priddis, Alberta T0L1W0. That only tells you we ship the cigars immediately. International Shipping takes that or more. Have a wonderful day and enjoy the free cigars.
Easy to order and your business is very …
Easy to order and your business is very competitive price wise.
3. juli 2017
Anmeldelse skrevet uten oppfordring
Best price-fresh cigars-fast delivery.
Best price-fresh cigars-fast delivery.
What else do you want?
28. juni 2017
Anmeldelse skrevet uten oppfordring
Order Cigars for Dad's fathers day
Order Cigars for Dad's fathers day. Was to be delivered 6/16/2017 never delivered Order # 6517.
24. juni 2017
Anmeldelse skrevet uten oppfordring
Svar fra Cuenca Cigars
Tony. I am really sorry about this but I review the order and there was nothing wrong with it. You place the order on June 12 (probably in the evening) and the shipment was done on the 13, next day. We use Priority Mail so this is 2-3 days depending on the area. It is stated in the website. The Factory Throwouts #49 Cigars - Sweets Bundle of 20 were in perfect conditions and super fresh. Well Packaged. To give us a 1 start review?
Problem with order was resolved …
Problem with order was resolved immediately. Great Customer Service Ana.p
14. juni 2017
Anmeldelse skrevet uten oppfordring
Svar fra Cuenca Cigars
Thanks for taking the time and review us! It means a lot to us!
This was my first purchase from Cuenca …
This was my first purchase from Cuenca Cigars. They had the best price and free shipping! This is actually the 2nd box of cigars I've bought online, my first from Cuenca. It took a few days to ship out, but showed up super fast after it was in the mail. I'll definitely be ordering again! The cigars showed up at the correct RH and were packaged safely!
13. juni 2017
Anmeldelse skrevet uten oppfordring
Great experience with Ana
Great experience with Ana. She took good care of getting us a comparable cigar when our regular was on back order. I would highly recommend Cuena Cigars!
10. juni 2017
Anmeldelse skrevet uten oppfordring
Received in the allotted time love them
10. juni 2017
Anmeldelse skrevet uten oppfordring
Quick shipment
Quick shipment. Order arrived in great shape. Great price too.
6. juni 2017
Anmeldelse skrevet uten oppfordring
My biggest complaint is the slow …
My biggest complaint is the slow shipping. Two weeks to recieve package is unheard-of in the shipping world of today.
31. mai 2017
Anmeldelse skrevet uten oppfordring
Svar fra Cuenca Cigars
Yes Travis, I know and working to get everything resolved. We are really for that issue. We know and working on the fix ASAP. Thanks for still giving us a 4. We highly appreciated.
Good Prices....If only they.....stocked more of my cigar....could get them to me in less than 2 weeks
Good prices but it takes forever to get cigars from you compared to the other shops I buy from. Also Two times I have sent a note asking you to stock more of the regular cigar I smoke and have never received a response and everytime I go to order the amount you have is below the number of boxes I would order so I buy some from you and some from another store
30. mai 2017
Anmeldelse skrevet uten oppfordring
Svar fra Cuenca Cigars
BCME. Thanks for your feedback. Sorry for your experience and yes, we are working on this. Hopefully we can help you again.
Svar fra Cuenca Cigars
Andres, Thanks for your review.
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