Crystal Ball Ltd Anmeldelser 98

I required some deeply technical support to facilitate SLA reporting for a client. I spoke to Gareth and Tara at Crystal Ball who were not only incredibly prompt with their responses to my questions, but answered with a level of professionalism and expertise that made the whole process seamless. I was incredibly grateful for this level of support!

Prompt, polite and helpful responses from the CB team

I was asked to arrange to fit a Thatcham 7 Tracker to one of our cars for insurance purposes.
I contacted Crystal Ball Ltd, due to the very competitive price of the tracker, and I found the company to be professional from the outset offering advice for installation, which was carried out by Leighton very efficiently.
Peter Davey

Excellent Tracker & Smart cam, aftersales fantastic, any issues are dealt with promptly.

Prompt response and excellent service

Alex in sales was really helpful and not pushy as some other companies selling the same products/tech had been. Martin was also really helpful when getting setup on the dashboard and talking me through how everything works with the tracking and filming features of the cameras themselves.

The fitting was very straight forward and done by a very knowledgeable and skilled auto electrician.

All round great experience, would recommend them as a company.

Been using for a few years now useful for tracking the team in real time, schedule reports for hours and video evidence whenever necessary

This portal and the mobile app have been such a massive help with our transport logistics. The camera footage has been a huge help a couple of times with insurance claims too.
The Staff are a pleasure to talk to, so helpful knowledgeable and will help with any issues you have quickly and smoothly too. They can create gadgets for you too if you have something you require - we got an add on that does an algorithm chart and we can reward the best driver of the month, it reduced the need for constant brake pads and discs as it has made the drivers more aware of their speed, braking amongst a few other bad habits. Mike has been an absolute Gem to deal with, always has a solution to any of my queries 10/10

I needed to see if i could add some additional units to our current contract Whole process from beginning to end was made incredibly easy and dealt with within a couple of hrs.

From start to finish this company were first class. So helpful and when I needed to change something at the 11th hour they responded and adapted immediately. Martin is a credit to your company and made the whole process easy and stress free.

I have been dealing with Alex at Crystal Ball for a several years now and find him and the rest of the team very easy to deal with.
For me the best part is being able to quickly speak to a real person and get any issues dealt with quickly and efficiently. Customer service is definitely their strong point.

The team at Crystal Ball are always very helpful and very easy to deal with. My main contacts are Martin and Tyler who respond quickly and efficiently to any queries raised.

I have had a close relationship with this company for 12 years now and must say that out of all the companies out there, this one’s the best by far! Great reliability, family feel to customer service, and a pleasure to deal with on all other levels! 11/10 👌🏻

Tyler has been really helpful in regards to upgrading our fleet trackers

We have been using Crystal Ball for well over a year and now. Impressed with the real time tracking, videos and dashboard features. We've extended it across our whole fleet now we're that impressed. Our account manager Michael has been great during onboarding and ongoing support and help if we need anything at all. Thank you.

We’ve had a very positive experience with Crystal ball Tracking Systems. The service is reliable, user-friendly, and does exactly what we need it to do. Martin is excellent to work with — always helpful, responsive, and quick to sort out any issues. His support really stands out and makes the overall experience even better. Would definitely recommend

Personally only ever dealt with Alex at Crystal Ball. Even on New Years eve he answered my phone and helped me out with a technical question I had.

Richard is outstanding. He consistently goes above and beyond to help me whenever I need support. I’m not very confident with CB, but having Richard available to answer my many and varied questions genuinely makes my day-to-day work much easier.
No matter what I’m asking or when I’m asking it, Richard is always patient, knowledgeable, and incredibly supportive. I honestly couldn’t ask for anyone better to help me with my queries — he is a real asset to the company.
The only improvement I would suggest from my perspective is ensuring there is sufficient Richards on hand to cover when Richard is unavailable or on annual leave hahah. His support is greatly missed during those times. 😊😊

I can't speak highly enough about this company. Whatever request we put into them is dealt with promptly and efficiently and unquestioned.