No album tool and bad support team on their discord
I have been using Crushon.ai since late November, and from the start, the platform felt incomplete. I noticed other users had access to the "Album" tool (images inside bots) and the ability to create custom Chat Models. Despite these features being active for others and even having a dedicated "Image" tag in the category list, these options remain locked for me.
I am a paying subscriber, yet neither of these essential tools is included in any subscription package, nor are they accessible. When I opened a ticket on their Discord to resolve this:
1. Initial support (Kiki) claimed it was a subscription feature. I proved her wrong with screenshots showing it wasn't listed in any plan.
2. The issue was "escalated" to another lead (Kathy), who completely ignored my ticket. On that same day, she was active enough to post about a Valentine's Day event to grab more user money, showing where their true priorities lie.
3. A third person (Pleasure) eventually replied, claiming the tool isn't for everyone and using the "Closed Beta" excuse.
My research shows this "Album" tool was launched in May 2025. It has been nearly a year. Calling a feature "Beta" for a year while allowing some users to have it and others not—without any clear criteria—is deceptive marketing and poor management.
To top it off, when I asked for the tool to be manually enabled on my profile, I was told "the developers are on vacation." This is an insulting excuse for a tech platform. The support is vague, dismissive, and clearly lacks the technical authority or will to help their customers.
I am done wasting my time and money on a platform that treats its paying users with such incompetence. Avoid this app if you expect fair treatment or functional support.
19. februar 2026
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