Crumpler UK Anmeldelser 

311
•
TrustScore 2 av 5

2,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I had a problem with my bag and the company has repeatedly failed to respond to my emails (you are required to email them to initiate a warranty claim as per their own policy). If you buy a bag fro... Vis mer

Vurdert til 1 av 5 stjerner

Long delivery times and returns are a complete nightmare. Returned a bag as it was a bit big for medium size. Used the return label that was provided. The package has been sitting at their local Dept... Vis mer

Vurdert til 1 av 5 stjerner

I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... Vis mer

Vurdert til 1 av 5 stjerner

Fake brand beware - this is a copy and of Australian crumpled - of you look at terms it's registered name is Bagmania GMBH I bought a bag, the zipper broke, I followed their 5 year warranty proces... Vis mer

Informasjon om virksomheten

  1. Koffertbutikk

Opplysningene stammer fra ulike eksterne kilder

Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.


Kontaktopplysninger

2,1

Under middels

TrustScore 2 av 5

311 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,1

Alle anmeldelser

(311)

3 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Ingenuity too far????

The process of ordering and receiving my order was faultless and simple.

The item, a camera strap, a sale item matched my experience of Crumpler in some respects and not others. The actual strap is excellent but the fastenings are suspect, time will tell. As with many of their products the Crumpler approach shows ingenuity, but whether they have got it right this time? Given that the camera I'm using is light, and the clips appear to be fully in place I'm going to trust it.

24. oktober 2020
Vurdert til 5 av 5 stjerner

Everything Customer Service should be & more!

Everything Customer Service should be and more! I contacted Crumpler for help in replacing a lost strap from a bag that is almost 10 years old and they exceeded my expectations in every way. These are no longer in stock, but I now have a replacement made especially for me and a bag I’m likely to keep carrying for at least another 10 years. A lesson in how things should be done and how to ensure you have a very happy customer who would have awarded 6 stars if I could!

14. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor Delivery

Order from 2/10 not arrived yet on 14/10. Slow customer service response.

Deferred delivery by a day but it was not delivered and still has not a week later. Contacted Crumpler customer service by email but only on Trustpilot review have I got a quick, pro-active response

14. oktober 2020
Logoen til Crumpler UK

Svar fra Crumpler UK

Hello,

I'm sorry to hear that you experienced a problem with the delivery. According to the DHL tracking information the parcel has been deferred at the recipient's request. We will contact them and try to find out what happened there.

Kind Regards,
Crumpler Customer Service

Vurdert til 1 av 5 stjerner

I haven't received my bag yet.

11. september 2020
Anmeldelse skrevet uten oppfordring
Logoen til Crumpler UK

Svar fra Crumpler UK

Dear Lindsay,

Thank you for your recent purchase. Your parcel is out for delivery by DHL today and will arrive due to the tracking between 13:23 and 14:23.

Best regards,
Your Crumpler Customer Service Team

Vurdert til 1 av 5 stjerner

I have contacted crumpler to send back…

I have contacted crumpler to send back my purchase as it isnt what I expected and they havent got back to be

10. september 2020
Anmeldelse skrevet uten oppfordring
Logoen til Crumpler UK

Svar fra Crumpler UK

Dear Jenna,

Thank your for contacting us. We send you the needed return label.

Best regards,
Your Crumpler Customer Service Team

Vurdert til 5 av 5 stjerner

Lovely bag

Quick delivery from Germany.

also the best price by far on the internet for this bag.

The bag itself is lovely.

9. september 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible customer service

Terrible customer service. Takes ages for your staff to reply to emails. This is not due to Covid apparently you are always bad at getting back.
The delivery man said he turned up? I was i, he never rang the bell!
Not got my crumpler bag yet so can’t review that although I’m worried because since I’ve been reading your reviews and people say your bags are not as good as they used to be. This is due to cheaper materials.

5. september 2020
Anmeldelse skrevet uten oppfordring
Logoen til Crumpler UK

Svar fra Crumpler UK

Dear Shaun,

Thank you for your recent purchase and your comments.

We truly understand the disappointment and frustration you may feel due to the delayed delivery. However, in regards to transit times and delivery, we rely on our carriers and unfortunately delays are beyond our control. We will contact DHL on Monday to find out what has happened.

On the other hand, we believe that is unfair to judge our product quality without having our products in hand and or having it used. It is true that as times change, our products have changed as well but we still stand for high quality and high-grade materials and it is our goal to make products that our customers can rely on. We are certainly not using cheaper materials. If you are not happy with our products or services, you are able to use your right of return within 14 days after delivery without any reason.

It is our internal target to answer all question within one business day, although questions in regards to products might take sometimes longer.

Best regards,
Your Crumpler Customer Service Team

(working on Sunday due to the Covid 19-situation in which we support all of our employees, and in particular those with children, by letting our staff work fully remote)

Vurdert til 4 av 5 stjerner

…Everyday

I went looking for a jacket for everyday occasions to suit the south west climate in Scotland ( 4 seasons twice a day). Also, wanted it to suit turning up on site and in the office for brief meetings and drop-ins with this new flexible working environment. Being "work based" at home the formal attire is "on hold", but I want to ready to drop into meet people flexibly and in all weathers. I do not want to have to put on & take off a rain jacket when I am on the move. Jacket is ideal for this, the cut and light weight suits for this day to day environment & wearing whilst driving.You need lightweight, all weather clothing which is smart, comfortable and adaptable to work environments. Good for wearing with a bike messenger bag or rucksack. Reasonable jacket for rambling at low level.The cut fit will not suit all activities or people.

11. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am so impressed with Crumpler

I am so impressed with Crumpler - they very quickly resolved a query with an order and over-compensated a missing item whilst also gifting some additional items. And these were all items in the sale too!! Thank you 😊

8. august 2020
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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