Cruise and Passenger Services Limited Anmeldelser 

1 037
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The staff member who helped me at Dover cruise terminal was very helpful and cheerful. Apologised for the very short delay in the queue to collect my keys. She then explained exactly where my car wa... Vis mer

Vurdert til 5 av 5 stjerner

Very helpful staff . Car was kept under cover and ready to collect straight away . Will be using this service again in two weeks . Would highly recommend this to others

Vurdert til 5 av 5 stjerner

For medical reasons, we had to cancel our cruise which then meant cancelling the parking. I was expecting all sorts of difficulties. Instead, I encountered Pheobe. She was wonderfully helpful, despite... Vis mer

Vurdert til 5 av 5 stjerner

We had complimentary parking from our cruise agent and were very impressed with the services from CPS. We booked ahead and received all relevant information promptly. Instruction was very clear an... Vis mer

Informasjon om virksomheten

  1. Betjent parkering

Skrevet av virksomheten

Cruise and Passenger Services (CPS) are the most established cruise car parking operator in the UK. Secure on-site meet and greet valet parking service at leading UK Ports (Southampton, Portsmouth, Dover, Liverpool, and Tilbury). Search, book, and park for your cruise holiday. The movement of thousands of passengers demands a well planned and executed operation, driven by our commitment to ensure that passengers enjoy a seamless transition on and off ship. Our staff manage check-in desks, reconciling passenger tickets with electronic bookings and processing passenger enquiries, out of course events and security checks. We provide fully trained marshalling staff to expedite safe passenger transit through the terminals.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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4,7

Alle anmeldelser

(1 037)

30 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Friendly staff

Hardly any waiting when dropping off or picking up the car, staff were friendly which makes everything easier.
Bit pricey.

23. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A great process

We were greeted politely and in a friendly manner on our arrival at Dover. The paperwork was taken care of swiftly and we were helped with unloading our luggage. Upon our return, and we were 3 days late because our ship broke down, our vehicle was there ready and waiting. It had clearly been taken well care of. The staff again help load our luggage and remained friendly, engaging and yet professional at all times. Would highly recommend. Thanks to everyone for such smooth process.

24. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Second time I have used CPS and both…

Second time I have used CPS and both times no problems whatsoever. Guided all the way at embarkation, leave the car, hand over the keys and board the ship. On return, car is ready and staff available to guide you. Could not be easier.

21. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Exactly as described

Hassle free parking. Dropped the car on the quay side, porter assisted we luggage (we are disabled). Returned to a car parked close to key collection point as we requested.

22. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Used CPS many times

Used CPS many times. Usual friendly and efficient staff. Leave the car with them and pick it up on your return. No complaints. What more can you say.

6. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

We’re very happy to hear that you found our service friendly and efficient. your comments will be passed onto our team.
We hope you had a wonderful cruise and look forward to welcoming you again soon!

Vurdert til 5 av 5 stjerner

Service was excellent

Service was excellent, the staff were excellent. All very good.

7. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

Thank you so much for your feedback, we are constantly striving to exceed our guest’s expectations and to further enhance our service.

Vurdert til 5 av 5 stjerner

Easy and organised

Easy and organised, very good service and would use again

25. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

Thank you for your feedback. We appreciate hearing about your experience and look forward to seeing you again!

Vurdert til 5 av 5 stjerner

Hassle free parking

Simple booking process. Good communication by email. Courteous and helpful team at the port. Leaving for holiday can be stressful but the friendly port parking team are highly efficient and take away the hassle. Collecting the car was equally efficient and well organised.

7. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

We aim to provide the greatest possible experience to our customers and we thank you for taking the time to leave your feedback. We hope you had a wonderful cruise and look forward to welcoming you back again.

We'll continue working hard to provide you with an excellent experience.

Vurdert til 5 av 5 stjerner

Very friendly and efficient staff…

Very friendly and efficient staff service. Will definitely will use again

7. juli 2023
Anmeldelse skrevet uten oppfordring
Logoen til Cruise and Passenger Services Limited

Svar fra Cruise and Passenger Services Limited

Thank you for your feedback. We appreciate your comments and look forward to seeing you again!

Vurdert til 5 av 5 stjerner

Easy and very clear

Easy and very clear. Have used them many times at Southampton and it is always the same professional service. Never worry about handing my keys over. Never had a problem. Makes the start and finish of the holiday so much easier. Highly recommended!

21. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

Thank you so much for sharing your positive experience of our service! We are delighted that you would recommend CPS and hope to see you back with us in the future.

Vurdert til 5 av 5 stjerner

We always use CPS when cruising

We always use CPS when cruising. Excellent service, fast and efficient. Never had any problems. Would recommend.

9. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

Thank you so much for taking the time to review! We are very pleased that you have always been pleased with the service our excellent team of staff provide.

Vurdert til 5 av 5 stjerner

Usual excellent service

Usual excellent service, I have used CPS for all my cruise parking at Southampton over the last few years and they are always courteous and helpful. Car drop off & collection quick and easy. As I have a Blue Badge, my car is always parked near the key collection point for pick up.

23. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!

Vurdert til 4 av 5 stjerner

Very efficient

From the moment we arrived at the cruise port our car was taken away swiftly and staff lovely. Would have put 5 stars but our car door was open slightly when we arrived back to pick up and we thought battery might be flat but it was fine. Pickup of keys was quick and easy and whole process really efficient.

21. juli 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Cruise and Passenger Services Limited

Good afternoon,

Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve.

Your feedback is of the utmost importance in assisting us with exceeding our guest's expectations and to further enhanced our product, processes and guest service. I will be sharing your concerns with our car parking team.

Kind regards,
Sarah
Cruise and Passenger Services

Vurdert til 5 av 5 stjerner

Excellent service

Clear instructions, helpful and friendly staff, very efficient service
We have used this service before and found it just as good this time

7. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

Great service. So well organised. Simple clear instructions. Quick service and polite staff. Will definitely use them again.

23. juli 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

CPS 5*

Never used CPS before but will definitely recommend and be using them again. So easy from start to finish. There is always someone on hand to direct you and explain what to do. Extremely helpful and friendly staff. Thank you

25. juli 2023
Anmeldelse skrevet uten oppfordring

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