Faulty wet room installation
We had a wet room installed by Nest but wasn't correctly fitted to begin with so leaked into the kitchen below. Wet rooms can be difficult but felt the Nest team had not done many before and certainly the fitter who was dealing with ours had not done one before. He constantly had to keep phoning back to the office for advice and struggled to get the tiling angled towards the drainage system. The below tiles shower tray was installed onto plywood (not recommended) and wasn't large enough to cover the entire shower area hence the leakage through the tiles. Like somebody else mentioned no guarantees or warranties supplied with fittings. However did look good and other workmanship was of a good standard but just did not know how to do a wet room correctly.

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