Craw Leigh Anmeldelser 

Order number 1851
Want to return order as it was poor Quality and misleading pics on website
Even after atleast 10 emails and hundreds of calls no reply

I feel cheated
Pls avoid

Having a terrible experience getting anyone to reply to my request for a returns label, no one answers the customer services number or replies to contact sheet on site. Products took over two weeks to arrive. I will never use this site again, worst experience of online shopping.
Order 1837 if you would like to demonstrate some common courtesy
Thanks

Ordered a dress for my daughter's prom 4 weeks before the day. The dress eventually arrived 2 weeks after the prom!! The dress was cheaply made, nothing like the oictures. She obviously didn't want it. There was no paperwork included and no return information.
Have tried emailing multiple times (bounced back each time), ringing multiple times (no one answers), trying to return the dress and get a refund. No response yet!!! Still waiting. Absolutely awful company. Do not use!!!
Order number 1538

Still waiting for an order and no reply when I made contact. I can see now from looking at the reviews that I should have done my homework first and stayed away!

Order arrived too late, dresses are rubbish and without labels, as soon as I opened the parcel I knew I have been robbed. We must take legal action.

My daughter ordered a dress on 16 June which arrived on 1 July - so not in time for her prom so now need to return. Customer service did respond at first offering store credit - I replied to say preference is a full refund. Emailed several times asking for confirmation of address for the return and also called the mobile no on the website - no response.

SCAMMERS!
Disgraceful company. Item took ages to arrive. Looks nothing like the picture and now they won’t respond when I have repeatedly asked for return instructions.
I intend to take it further.

Ordered a dress on the 17th of june and only just arrived on the 1st of july, poor quality, the dress looks nothing like the images shown online. i have emailed to return 7 times and each time it bounces back saying the email is non existent, i have tried to ring twice and each time the phone says the number is not available, i have even messaged on Instagram 2 times and no response from that either. the dress came with no tags attached. my order number is 2038 I a appalled at the customer service - do not trust this company.

My order was so cheap and expensive for what they were. I’ve tried to return my order with nothing response!

I wish I read the reviews before ordering my daughter's prom dress. It took over 2 weeks to arrive, I tried to cancel the order, no response from the customer service. Now the dress arrived - nothing like the picture, cheap and poor quality, but it wasn't cheap to buy. Trying to contact customer services for the return - no response. STAY AWAY FROM THIS SCAM! Order 1703. Please respond to the actual emails I have sent to your customer support. Writing here that you are sorry does not resolve the issue.

Awful experience, the London in their name is irrelevant, glorified Tik tok shop with nothing glorified about it. Ordered 20 days ago and no sign of turning up. Customer service none existent, asked for tracking, asked for any kind of update, asked for a refund twice - nothing. Avoid at all costs.

Order number 1268
I ordered these dresses for graduation, not knowing that they would take weeks to arrive. After I had no update on estimated shipping after 3 days I emailed and called to cancel the order NO RESPONSE. So a week later I emailed to cancel it again as it was past the event now anyway. I then received the parcel 3 weeks after ordering and haven't opened any, just wanting to return them. However the return process is lengthy and has been a chain of emails for days. I just want my money back as it wasn't stated that they would take this long to arrive and I tried cancelling the order before they were shipped anyway. I thought I was supporting a small local business but the dresses have been shipped from China and are of very poor quality from what I can see.

THE WORST PART IS they don't want the returns as no one else will buy them I've spent OVER £160 and am only offered a 30% refund. TOLD THE SHIPPING COSTS WILL BE TOO MUCH BUT IN REALITY THEY ARE NEGLIGIBLE TO THE AMOUNT I WILL LOOSE

I ordered 3 dresses after checking the returns policy for an upcoming wedding. Dresses arrived in very poor quality, even arriving without labels. I followed the steps for a return but have heard no word after a week. The dresses made from the cheapest fabric, not like the picture, and over charging . It is ridiculous the lack of costumer service I received.

YOU CANNOT RETURN ITEMS
I ordered a shirt that when it arrived was huge and clearly not a M size as advertised. Emailed several times but only offered a credit note. To get a full refund you have to ship back to China and I have no faith that even then they would honour a refund. So reluctantly accepted 30% refund. Total scam. DONT BUY FROM CRAW-
LEIGH

Hi all i have asked when my order #2283 will be shipped? There is no tracking information and no update from customer services the mobile number plays a message saying unable to take call

Order number #1522
This company is a scam. The dress I ordered wasn’t delivered on time and it looked like a rag when it finally arrived. The dress didn’t match the picture. I have been emailing them for a refund but they aren’t responding to my emails. Do not buy from this store. They are scammers

Ordered a biege blazer and recieved something totally different, I have emailed them 4 times with no response, I even showed the difference in the Blazers, Very poor order number #1324

was very disappointed with my experience.

The dress I received did not match the dress advertised on the website. The product photos clearly showed a corset lace-up back, but the dress I received had a completely different design with a zip closure instead.

I provided photos of the item received and screenshots from the website showing the differences. Despite this, I felt that customer service did not properly review the evidence and continued to treat my case as a standard return rather than an item that was not as described.

What was most frustrating was being told that I would need to return the dress to China at my own expense, even though the company’s return policy states that if an item is not what you ordered, they will cover the return shipping costs.

After several emails, I was offered only a 30% refund to keep the dress. I accepted this because returning the item to China would have cost almost half the value of the dress, but I do not believe this was a fair resolution.

Overall, I felt misled by the product photos and disappointed by the way my complaint was handled. Update:

Thank you for your response. My order number is #1354. Update : DEAR ALL , please avoid this store. After they replied to my message, nothing happened. They ask everyone for a tracking number and then do absolutely nothing with it. If only I could post photos of the dress here, you would see what they are actually sending out. Buy your items from SHEIN instead – the quality is better and they are three times cheaper. I have no idea why they are still allowed to sell their products legally.

Timeline Update: Order placed 6th June! Order Delivered 20th June. Customer services emailed the same date about the item and I requested return label. Crawleigh responded 21st with offer of store credit. I responded 22nd June. 28th June crawleigh responded to which i replied. July 1st: Ive not heard back. To be continued!

ORDER #1313. Ordered a Shirt online. Completely different shirt arrived (different fit, different fabric and different colour shade). Asked for a return and refund. Customer service replied super quick offering me a credit which I declined. Now they won’t reply to any of my emails 🤣🤣🤣 absolutely crazy behaviour from an online store. Please avoid making the same mistake as me.

DO NOT ORDER FROM HERE - SCAMMERS!! items arrived without tags 2.5 weeks after i ordered and when i tried to email the customer service team / contact their phone number to query returns process the email and phone number are invalid. i’m extremely disappointed