Craft Sportswear North America Anmeldelser 

This is about Craft located in Sweden. Shipping went fast and smooth, contact with customer service was quick and helpful. I had to contact them about my return as the site doesn’t indicate the return process time (it’s 10-14 business days). However, I didn’t receive a return confirmation after 10 business days and contacted customer service again, they processed the refund immediately which was great!

Products are ok - but misleading product reviews.

I purchased a pair of trail Running shorts from them. The shorts themselves were marginally functional. I don’t think they are great, but they are useable. I wrote an respectful, honest review on the product page on their website. I submitted the 2 star review on two occasions and have also followed up by posting a question as to where my review was and why isn’t it being listed. They only other two reviews are five star with little commentary as to why. They have not published my less-than-five-star review, which seems deceptive. Craft allows positive reviews but won’t publish negative reviews…? Take the criticism and make a better product. Don’t filter reviews to inflate your sales, customers have the right to know what’s good and bad about a product. It saves time, money, energy, resources, is more sustainable than shopping back and forth, etc. Please do better.

Customer Representative gas-lighted delivery problems multiple times. They insisted the customer to resolve issue and directly contact the delivery service although it was mentioned in the communication email multiple times only sender can rectify the address issue. The entire transaction got one-sided cancelled after credit card chargeback was mentioned.

I returned a package that arrived 1 week ago according to UPS but still didn’t get any message from Craft.
I had to reach out via email and Instagram and all I get is answers about how busy they are these times, but not asking for patience or so, just telling me to wait longer. Terrible customer experience. I don't recommend.

It's really hard to return anything you order from here, and the sizing is very strange. It costs $10 to return anything, even if you want to exchange it for the right size. Very disappointed, especially given how easy it is to return and exchange clothes with literally any other high end athletic wear organization. Definitely not worth it

Jeg handler stort set kun på nettet og har aldrig handlet et sted, der er så langsomme til at levere varen OG til at returnere pengene for returnerede varer.

Der er nu næsten gået 1 mdr fra bestilling og har endnu ikke fået penge retur selvom varen blev returneret med det samme.

Craft are The Swedish chef of e-commerce. Craft returned 3 days after I placed my order to inform me that 2 of 3 items were out of stock although I could easily order 3 days before. When I wanted to cancel the remaining order I was told that was not possible because of "the system" which now means I have to spend time returning their item which I do not want - very poor customer experience - I recommend shopping anywhere else.

Ordering online was simple. Unfortunately, the product did not fit properly and a return was attempted. With Craft, you are advised to obtain a reference number prior to mailing the return. Numerous attempts were made via both email and phone. No one from customer service ever answered the phone or returned a message, and all emails remained unanswered. After several weeks of being fed-up, I decided to by-pass their customer service line and made verbal contact via their accounts payable line (figuring that line would definately be monitored). Days later, I received a return reference number and thus mailed the product back. However, no one from Craft picked up the package at their supposed delivery address so Canada Post has mailed it back to me. My advice when dealing with them - just DONˋT!

I was worried about the comments in this website, but I have made 2 orders, both of them arrived on time, and my refunds were done, too. Everything was ok, and the products are nice. I had some questions about one of my refunds, and they answered quickly by mail.

This is about Craft in Sweden!
The Craft products have great quality but if they don't fit and you have to retur them be prepared! I've sent my pair of training tights back 1 or days after I got them. After 3 weeks I see they received it but don't hear anything. After my first contact they apologise and say that due to Easter holidays it's a bit delayed etc. Fine. After another 10 days nothing. I contact them again to hear that due to sickness on the financial dept. The returns were delayed but now my money is on the way. Now after 1 month since all this, I got a mail from Klarna saying they're gonna refund my money and it might take up to 10 business days to actually see the money on my account. Seriously????? Never again!

Jag har två gånger behövt returnera skor som jag har beställt. Första gången hörde jag inget från Craft på två veckor efter att ha returnerat produkten. Efter att själv ha kontaktet kundservice fick jag veta att de tog emot min retur för länge sedan men inte brytt sig om att säga något. Dröjde ytterligare någon vecka innan jag fick pengarna tillbaka. Andra gången jag returnerade en vara som inte passade fick jag heller aldrig någon bekräftelse på att varan var mottagen. Jag hörde av mig efter två veckor och fick veta att den visst var mottagen men inte hanterad. Nu sitter jag här mer än en månad efter att jag har returnerat varan och har fortfarande inte blivit ersatt för den returnerade varan. Helt otroligt dåligt! För de höga priserna som företaget tar för sina produkter är ju det minsta man kan begära en dräglig returhantering. En otroligt viktig aspekt för ett företag som säljer skor/kläder.

Jag kommer aldrig beställa härifrån igen.

Selvom produkterne er gode, var Craft næsten en måned om at give mig mine penge retur for en vare, jeg havde returneret.

Svarer ikke på henvendelser via mail! Jeg har ikke kunne foretage et køb, da den giver mig en fejlmeddelelse, når jeg forsøger at betale. Jeg skrev for at få hjælp, men har efter en uge ikke modtaget svar.

DÅRLIG kundeservice. Har sendt en vare retur for mere end 1 måned siden. Har ringet 3 gange samt sendt en mail. De bliver ved med at sige at den kommer næste uge.
SKOD FIRMA 😤

Har bestilt en vare for tre uger siden. Returnerede samme dag for at bytte til en anden størrelse. Har nu flere gange måtte ringe og rykke. Får bare beskeden at " vi er bagefter, men vi har den størrelse du ønsker". Tre uger er for meget og specielt når man selv skal tage ringe for at høre hvad der sker.
Opdatering: jeg skulle have mine penge retur. Der er gået 11 dage og jeg har nu fundet ud af, at hende der sidder med det, er gået på ferie efter hun skrev , at de ville returnere betalingen. Øv.

Jeg har ønsket at købe en kjole fra craft. Kan ikke få den i størrelsen på zalando. Derfor har jeg skrevet til dem op til flere gange for mere end en uge siden. De svare mig ikke hvilket jeg syntes er uacceptabelt.