Very disappointing
Very disappointing quality and customer service — almost €300 wasted
I ordered a pair of leather pants from Cozy Worldwide, paying almost €300 including shipping. Unfortunately, what I received looked nothing like the product shown on the website.
The pants had a very cheap-looking black finish, were extremely stiff and uncomfortable to the point that they were practically impossible to walk in, and several of the details shown in the product photos were simply missing from the pants I received. For the price I paid, the quality was nowhere near what I expected based on the website's presentation.
I contacted customer service within a reasonable timeframe to explain that I was unhappy with the product and wanted to return it for a refund. Instead of providing me with a return address or properly assisting me with the return, customer service repeatedly offered me a coupon for a future purchase.
I have no interest in making another purchase from this company after this experience. I paid almost €300 for an item that did not match the product advertised, and I still have not received my money back.
Overall, I am extremely disappointed with both the product quality and the way my refund request was handled. Based on my experience, I would not recommend ordering from Cozy Worldwide.








