Cowshed Anmeldelser 

Original order lost but Carol resolved the issue quickly and sent order out again next day delivery in time for gifts to arrive for Christmas

Great quality of product. Always such good value for money & a little always goes a long way.

As always great staff from the soho group

Very good service from Eleanor - quick response, resolved my query and impressed by the outcome. Thank you!

What an amazing company. Not only are their products amazing, they resolved my query efficiently (and generously) within 12 hours. Highly recommended.

Great service and gorgeous products as always. Thank you!

I bought a shelfie set at £200 and the advert indicated that you also got a complimentary gift. No gift. Emailed them twice some 4 days later had a reply saying you needed to be a member. That wasn’t made clear and very deceptive. The products are ok but no better than you could get off the shelf at Boots. Very disappointing and will be taking my custom elsewhere.

I ordered hampers for gifts, one a baby hamper and two skincare ones. I was very pleased with them.
Unfortunately my complimentary gift was not sent but I received a very prompt response from Carol in Customer Services who has despatched this for me. Excellent products and customer service.

Lovely products / helpful staff in pop up

I purchased cowshed winter diffuser.
This is the first time I have purchased anything from cowshed.
There is no smell at all! I’m really disappointed in my purchase. I buy a lot of diffusers and I have never had this problem before!
Cowshed response:
Thank you for your order number.
Also in regards to the diffuser from personal experience, I  know that the smell does depend on the amount of space in the room, and flipping the sticks also works.

Greatly appreciate your feedback on this matter and it does not go unnoticed.

I will kindly pass on this information to our broader teams.

Products are nice, especially for gifts. I find the staff in the stores and clubs are a little unfriendly and offish - it doesn’t make you feel welcome (especially when you’re a paying member!)

Great quality items
Very good customer service after item missing from order - received a replacement very quickly
Baby products are lush!

I have orderd this robe twice and at both time you have getting the order wrong. The first order when ordered for an embroidered robe it did not go though for some reason. so the Second time I made sure I ordered the robe to come with embroidered initials but it did not arrive with any embroidery. It was supposed to be a gift but she is really disappointed by it. Is this the service Im expected to receive from cowshed?

Disappointing and very basic for the price. Worst massage my daughter and I have ever had. Manager at Primrose Hill couldn’t have been more disinterested if she’d tried when we spoke with her. Reluctantly refunded a small amount. Birthday treat spoiled 🥲

Really welcoming staff and great product selection

Lovely products, and the staff in the Bicester Village shop ensured we applied all discounts we were eligible for

Great products
Beautifully presented
Very attractively priced
Great for gifting
Charming authentic service
Took too long to pay