Coutr.com deceives American customers.
I purchased an Armani t-shirt from this site for $200USD. Order # 3922. The sale added $35USD shipping cost, and “$0 taxes”. Their site expressly touts “ no extra charges”. The item was delivered as expected. Then a few days later, Fed -Ex sent me an invoice by email for $44USD in “import tax and handling fees”. I forwarded this to Coutr.com expecting that they would take care of these unexpected and undisclosed “extra charges”. They responded that there was nothing they would do for me since the item was obviously already released to Fed-Ex and delivered to me. I replied with a straight forward explanation that no one would knowingly pay a total of $79USD for shipping and handling of a $200USD item. I demanded a partial credit or a full return for refund. They again denied any refund of the undisclosed “taxes and handling fees”. And to top it off, they said I could return the item but would not receive any refund of the shipping or subsequent tax/handling fee. So they are basically telling me to eat $79USD for the privilege of buying and returning this t-shirt. Coutr.com is obviously deceiving American customers who are unaware of where their item is coming from until they get a post-delivery invoice from Fed-Ex. Their site sucks you in by telling you there will be “no extra costs” and “$0 taxes” when they take your order and. your money. But when this is revealed to be untrue, Coutr.con could care less about their American customers who fall into this trap. Please tell all educated US consumers to beware this unscrupulous business. Darrell M.