Call handler very friendly and helpful. Initial problem getting through, but eventually got through. They organised for an engineer to call. Needed a replacement fridge/freezer, this process was simpl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My washing machine stopped working last week, so I called their customer service. The lady I spoke with was very professional and polite, and she took care of everything straight away. An enginee... Vis mer
Selskapet har svart
Preying on the elderly ! Having cold called my mother (86) to sell a policy she doesnt need by trying to scare her, they then took payment against her wishes and refuse to refund, despite the cooling... Vis mer
Selskapet har svart
My grandma has her white goods insured with this company, a couple of months ago her washer dryer broke down. We called them, and they quickly arranged for someone to come out and take a look. The rep... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Here are County Repairs Ltd, we offer membership plans for a range of services, which you can request at any time. We keep domestic Boilers and Appliances in good working order, and provide ongoing inspections, maintenance and repairs.
Kontaktopplysninger
Storbritannia
- countyrepairs.co.uk
3,2
Middels
23 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Call handler very friendly and helpful
Call handler very friendly and helpful. Initial problem getting through, but eventually got through. They organised for an engineer to call. Needed a replacement fridge/freezer, this process was simple and straightforward. Delivery time could have been quicker.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Julie,
Thank you for your feedback.
We’re pleased to hear that you found our call handler friendly and helpful, and that the process of arranging an engineer and replacing your fridge/freezer was simple and straightforward.
We’re sorry to hear that you initially experienced some difficulty getting through and that the delivery time was longer than expected. Your comments are appreciated and will help us continue to improve our service.
Thank you for taking the time to share your experience.
Kind regards,
Emma
Customer Relations Team
Appalling treatment by County Repairs
Following on from my previous review on 3rd February, where County Repairs claimed that it was resolved & a refund would be given. Well I then discovered 3 more policies that my elderly parents had taken out with them & on 9th February I rang them to say I needed to cancel those as well. Again promised an email to cofirm but that never happed so on 11th February rang again demanding an email to confirm details & amount of total refund. I got the email later that day which clearly states that a refund would be within 14 working days for the total amount . You guessed it, Still no refund 😮. I rang again & spoke to Natalie on 05/03/26 who confirmed it would be with me shortly but as it was more than one policy it could take longer but some peoples take only 2-3 days. The amount owed is £689 which to my parents is a lot of money. It is now day 19 working days & still no refund. You clearly dont abide by what you put in an email. Quick to take the money but dont want to pay it back. County Repairs you should be ashamed of yourselves!!
Maybe it is time to involve trading standards or Rogue traders. All I am asking for is what is due to my Elderly Parents.
Also I will not be removing my previous review as requested by Michael at County Repairs. Clearly they only want the public to read how good they are & as you can see by this they not 🥲
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Annette,
Thank you for your feedback. We’re sorry for the delay and frustration caused in this instance.
We can confirm that this matter has now been fully resolved and the outstanding refund was processed on 11th March 2026 in line with our resolution.
While we always aim to complete refunds within the stated timeframe, where multiple service plans are cancelled at the same time, processing can occasionally take longer as each plan is handled individually through our accounts system.
We appreciate your patience while this was being resolved. If you have any further questions or require any additional support, please do not hesitate to contact us directly on 03300 270 571 or email helpdesk@countyrepairs.co.uk
Kind regards,
Emma
Customer Relations Team
Been with these chaps a year
Been with these chaps a year — guy turned up quick when my machine coughed.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Rene,
Thank you for your feedback.
We’re pleased to hear that the engineer was able to attend promptly and assist when your machine needed attention.
We appreciate you taking the time to share your experience.
Kind regards,
Sarah
Customer Relations
Supportive and helped facilitate new oven
The team were very helpful and dealt with changing my oven for a new one very well. Thank you
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Mrs Johns,
Thank you very much for your kind feedback.
We’re really pleased to hear that the team were able to assist you and manage the oven replacement smoothly. Providing a helpful and efficient service is always our priority.
We truly appreciate you taking the time to share your experience.
Kind regards,
Emma
Customer Relations
Needed a remote replacement
Needed a remote replacement, took a few days but was sorted.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Zoe,
Thank you for your feedback.
We appreciate your patience while we arranged the replacement remote, and we’re pleased everything was resolved for you.
If you need any further assistance, please don’t hesitate to contact us — we’re always happy to help.
Kind regards,
Sarah
Customer Relations
Disgusting experience with this company.
Disgusting experience all round. They hounded my ill 90 yr old father to take out an agreement that he made clear to them that he already has cover through another company. My parents believed the matter to be closed but when my mother was contacted again by this company she told the lady to stop contacting them. My mother believed that the matter was again dealt with and they understood they had no intension to use this company.
I later checked there bank account statement and noticed three payments which added up to nearly £700 had been taken from them, i have tried contacting this company on several contact number on there paperwork but No response and now they have also blocked my number.
This has been both stressful and time consuming. I would not reccomend anybody use this company based upon our experience.
Update 3rd Feb.
I have verbally provided the requested information to you. I don’t believe sending over a copy of my power of attorney is relevant as the
point of my trust pilot review is to share my concerns following our current experience.
A customer focused company should review the concerns made.
The key points being :-
1. Cold calling vulnerable people..
2.persistent calling for information when request to stop contact
3. Duplicate payments of £289 and £389 in one month, appears to be the same thing, plus one further payment?
Not sure why the company response has been uploaded, I tried to discuss privately as agreed.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Good morning Paul,
We’re very sorry to read about the experience you’ve described and understand how distressing this situation must have been for your family.
We take concerns involving elderly or potentially vulnerable individuals extremely seriously. This matter has been referred to our Compliance team for review as a priority, and the telephone number provided has been added to our internal Do Not Call list in line with your request.
We do not condone pressure selling, nor do we authorise payments to be taken without consent. We also have no record of intentionally blocking contact or refusing communication.
With regard to the payments referenced, we carefully reviewed our billing records to ensure accuracy and can confirm that no duplicate charges were made for the plans purchased.
Where concerns are raised by a third party on behalf of a customer, as discussed with you, we are required to verify authority before discussing detailed account information or providing documentation. This is a data protection safeguard rather than a refusal to review the concerns raised.
We remain willing to engage by email and resolve this matter appropriately and the Compliance team await your response. Any case involving an elderly customer is handled with particular care and seriousness.
Kind regards,
Emma
Customer Relations
Preying on the elderly
Preying on the elderly ! Having cold called my mother (86) to sell a policy she doesnt need by trying to scare her, they then took payment against her wishes and refuse to refund, despite the cooling off period. When she called again to request a refund they said they would respond within 3 days. A week later they are now hanging up when she asks what is happening. Advised her to report to her bank as a scam. Avoid.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Adam,
Thank you for taking the time to leave a review. We’re sorry to read about the experience described regarding your mother.
We take allegations involving elderly or vulnerable individuals extremely seriously. County Repairs does not condone pressure selling, nor do we authorise payments to be taken without consent. Where cancellation is requested within any applicable cooling-off period, this is assessed in line with our policy and relevant consumer legislation.
For data protection reasons, we are unable to discuss account-specific details in a public forum, particularly where a review relates to a third party.
We have reached out directly by email to obtain the necessary details so that we can urgently review the sale, any call recordings held, and the payment history. At the time of writing, we have not yet received a response.
We remain willing to investigate this matter fully and encourage contact via email so that we can resolve any outstanding concerns promptly.
We are committed to treating customers fairly and will prioritise any case involving an elderly customer.
Kind regards,
Sarah
Customer Relations
Excellent Service
My grandma has her white goods insured with this company, a couple of months ago her washer dryer broke down. We called them, and they quickly arranged for someone to come out and take a look. The repair was handled professionally and everything was sorted within a few days. The whole process was so smooth, exactly what you hope for when something goes wrong. Great peace of mind knowing she's in good hands
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Sofia,
Thank you for your lovely review. We’re so glad to hear your grandma’s washer dryer was repaired quickly and that the process was smooth and stress-free. It’s great to know we were able to give you both peace of mind. If you ever need anything, we’re here to help!
Kind regards,
Sarah
Customer Relations
First class.
I would give them 10 star.first class service. Very helpful. It's how a company should treat it customers.
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Christopher,
Thank you for leaving a lovely review. We're glad you're happy with the service you have received.
Kind regards,
Sarah
Customer Relations
Quick, efficient and hassle free
My washing machine stopped working last week, so I called their customer service. The lady I spoke with was very professional and polite, and she took care of everything straight away.
An engineer quickly came out to inspect the machine and, although it turned out to be beyond repair (which I hadn’t expected), I was pleasantly surprised when they arranged a brand new replacement. It was delivered yesterday, and I couldn’t be more satisfied.
Everyone I dealt with was professional, the whole process was smooth, and completely hassle free. Thank you so much, County Repairs you’ve earned a loyal customer
19. september 2025
Svar fra County Repairs Ltd
Hi Christine,
Thank you for leaving us such a detailed review of your repair experience with us.
We're glad that we were able to get everything resolved for you quickly.
Kind regards,
David
Customer Relations
Great service from Country Repairs
The service I received from
Country Repairs was most efficient. The engineers who came out were polite and knew their stuff. Whenever I had to phone CR the reception staff, particularly Natalie were great.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Eleanor,
Thank you so much for leaving us a kind review of your repair experience and also for letting us know Natalie was a great help. We will let her manager know so she can receive the feedback.
Kind regards,
Sarah
Customer Relations
Awful company
Awful company. Continuously harassing an elderly family member to upgrade their existing package, which has already been paid for, in full. It’s been explained several times that the upgrade is not wanted and to stop calling, while taking the call my grandparent past me the phone, after I requested them to stop calling, the staff member rudely asked if I was the power of attorney, and hung up. The following day we received another call, I calmly explained my Grandad was in hospital and the calls must stop. At a difficult time the harassment has caused additional stress and could prevent the hospital getting in touch during a critical moment. Yet today, they called again, evidently not removing the number from their call list. Avoid at all costs. Will be reported to the ICO if it happens again.
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Good morning Mr Gordon,
We are very sorry that you felt the need to raise this complaint, and we appreciate you taking the time to provide the details so we could fully investigate your concerns.
We have clear policies in place to ensure that anyone who requests not to be contacted is added to our Do Not Contact list, which all of our agents are expected to follow. After reviewing the available call recordings, we regret to confirm that our processes were not followed correctly on this occasion, and that the way you were spoken to fell short of the standards we expect. Please accept our sincere apologies for this.
I can confirm that when you calmly explained your Grandad was in hospital and asked not to be contacted again, the telephone number went onto our Do Not Contact list and we have not called you again. I am unsure of who called you on Saturday but I can confirm it was not us here at County Repairs.
All of our staff receive extensive training, and we take great pride in delivering a high standard of service. What you experienced does not reflect the values of our company. Following this incident, we have carried out additional training with all agents to reinforce expectations, and the agents directly involved have been formally addressed.
Thank you again for bringing this to our attention — your feedback helps us to improve and ensure this does not happen again.
Kind regards,
Darren
Customer Relations
Svar fra County Repairs Ltd
Hi Ann and James,
Thank you so much for leaving us a positive review about your experience.
We are pleased your new washing machine has been fitted quickly for you both.
Kind regards,
Sarah
Customer Relations
Svar fra County Repairs Ltd
Hi Stephen,
Thank you so much for leaving us a positive review of your quick and easy experience so far.
Kind regards,
Sarah
Customer Relations
Have been so great to deal with
Have been so great to deal with. They don't push products and services just explained gently what they were and I could easily cancel my DD without penalties and any unpleasantness. I can't do this with my gym membership so this relaxed genuine approach to customer care is amazing. I hope I don't need to use them but I'm confident if I do they'll be right there for me.
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Lory,
Thank you so much for leaving us a positive review of your experience so far. We're happy you like our terms and conditions and the way we do things.
Kind regards,
David
Customer Relations
Great service.
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
We're happy you're happy Carly. Thanks for leaving us a positive review of your experience.
Kind regards,
David
Customer Relations
HAPPILY RECOMMEND TO ALL!
The customer service from County Repairs was amazing from start to finish.
I felt informed every step of the way and in a world where poor customer service seems to have crept in everywhere, this was a refreshing and pleasant experience.
Thank you!
11. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra County Repairs Ltd
Hi Luke,
We really do pride ourselves on providing great customer service so we're really happy to hear you have had a great experience and thank you for leaving us such a nice review.
Kind regards,
Sarah
Customer Relations
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