Cottage.com Anmeldelser 

Currently going round in circles trying to log on to my account. I cant remember my password and the support is to firstly activate the account (no activation email sent, although I have requested 10 times now!!)try a different browser, exactly the same scenario.
Chat box is useless, yet to speak to a real person.

As a Host for many years, in the grand Old days of English Country Cottages ( their original name) l was proud to belong to the 'Team' a regional Manager to contact incase of issues.
All that is left is a frustratingly , incompetent, rude, bunch of people running a company you have entrusted with your Business, by staying with them will be ruination .
Nil support if you have a issue you can bet it will get worse.

Probably the worst Scam of a holiday company I have ever come across,
Booked a 7 day holiday in portscatho Cornwall and tried to cancel it the next morning,Cancellation fee £455 and a £45 refund.
Totally disgusting

Hoeseasons telephone support are great at sorting out the mess created by their overseeing company Cottages.com. Their post has a 5-star rating for support. Others in the group are Vrbo, Hometogo and Awaze Vacation Rentals Ltd.
We booked via Hometogo but the online deposit payment failed. Hoeseasons phoned us up and gave us another number. I checked with my bank, then phoned the number which turned out to be Cottages.com. Eventually sorted by Hoeseasons. This week we received a Hoeseasons reminder to pay the balance via "my account" online. Except that the booking failed to show on line. As before the Hoeseasons phoneline was excellent. Apparently bookings with some of the group do not show on-line. After payment, the receipt referenced both Hoeseasons and Awaze Vacation Rentals Ltd. All sorted, great property, great price.
Previous experience of Cottages.com was 18 months ago when they cancelled a holiday without telling us. We thought the balance payment was automatic, but it wasn't. We missed payment and within days Cottages.com had let the property to someone else without letting us know.
Thanks to Cottages.com, our current booking has involved 4 companies, several different phone contacts, a "failed" payment and a booking gone missing on-line. The scenario screams SCAM, except it's just Cottages.com being incompetent.

booked a cottage, then owner cancelled. Customer service agent stated she would search for an alternative for us. Still waiting. tried to contact but got a automated online chat message with AVA kept getting cut off. eventually got a number to contact they would phone back STILL WAITING. Customer Service an absolute joke

Cottage owner cancelled 4 days before the holiday due to flooding and informed me and cottages.com
They told the owner they would ring me. I have since been on the web site, no contact number and a laughable chatbot. Eventually I got promised someone would ring me.

Still waiting. Not good customer service 3 days before your holiday left wondering if there is an alternative. They should be all over it if they want to keep customers coming back.....

My husband booked a cottage for a week but through error booked the wrong dates. This was genuinely his mistake but as he is being treated for cancer sometimes has memory lapses. The owner was very understanding but Cottages.Com did not see this.
We understand that businesses have to run but when you have an owner who is happy to change the booking and not the company you become very disheartened. Please be very careful when booking. Disappointed by this, we will not have our holiday which was much needed given our circumstances.

Never use them as a host!! any of them or their groups, they have gotten too big. I just need their systems to work, they promised me that they would update my calendar (ical), and the only way I would stay with them as a host, I now have a double booking as they did not hold their own end up, human error on my side that never happens with Airbnb or booking.com. Just in case you bother to read this, it is very stressful for both the host and the guests, sort your act out. Where has your customer service gone?? It's not open to help! used to be open later!! Absolutly gutted!

Having spent £395 in total on a cottage for 5 days, I took out insurance just in case but what a waste of money it was. My wife took ill and here is the email I received,
Amount paid, £395.00
Less Cancellation Charges £378.75
Refund due to yourselves £16.25
I was told that because my wife’s illness was linked to a prior illness the insurance that I took out would be refused !!

Re my previous review, Cottages .com have resolved the problem , it was dealt with quickly, efficiently, so thank you Cottages.com
Jean Brownhill