Cosy Anmeldelser 

I ordered a Loft Den from Cosy. It arrived earlier this week on a pallet which was placed outside the front door of my preschool and I had to unload it piece by piece on my own as I only had one other member of staff in (I was told the delivery window was 9-5 and I couldn't pay for an extra person all day just when I needed them for a short period but didn't know when).
Apparently assembly instructions should have been sent to me via email when I made the purchase, but they hadn't come so I had to basically guess where everything went together, based on the drilled pilot holes for the screws and the one photograph on the website. I did email asking for instructions but had no response and neither did anyone respond to my Facebook message I sent. Following the guessing method, I couldn't get the loft den to fit together so after an exhausting few hours of putting it as together as I could, I had to take it all down again as it wasn't a safe or secure structure.

However, the next day I tried it again after measuring and working out how it should go together, and I got it right. The pilot holes had been drilled on the wrong side of one of the parts. Also, this is a house on legs, but there were no markings to show where to attach the platform to the pillars. I had to lay the pillars out on the ground and draw a pencil line to ensure I made it level.
Had I been given instructions this might have been an easier task. Two days later and I still haven't heard anything. I feel justified in writing this review as I've given them adequate time to respond. Terribly poor customer service.

Do not order from this company. They DO NOT get back to you if you have a return even though You've followed their process.

Extremely slow service, Waited 6 months for an order that I never received, then requested a refund and still haven't got it. They advertised very attractive materials at a reasonable price but they don't have them in stock!

I have placed an order over 5 weeks ago and have paid for items, however website states that the order has still not been dispatched.

I have sent numerous emails to the company and have not yet received the courtesy of a response from them.

I have stated that if my order does not arrive by 05/05/21 I will be requesting a full refund.

I should have read the reviews before placing my order maybe then I would have avoided ordering.

Really bad experience so far.

Would not recommend.

My emails sent to your address were all kicked back. This is so frustrating.

I placed a large order on Feb 1 and never received it. I sent 4 emails requesting information and a refund and never got a response. I am so disappointed.

i made an order on the 26th march have still not received it and cant get any info on tracking .sent emails but no reply .why is this such bad experience

I've had to chase you up multiple times, at times it appears the item went missing, was not in stock, and not dispatched because of, as they admitted:
'' a slight delay in some of our order processing ''

I missed a number of key appointments (filming schedule) waiting weeks for this to be delivered, when in fact it had not even been sent as was not in stock.

I've even had to chase them up for the refund when it did arrive. THEY should have contacted me for this.

So I think it's safe to say this has not been a pleasant experience. And because of that, my trust pilot review and rating of one must reflect this.

This was my first order and I must say I’m really surprised !! My delivery was here within the promised time and no problems at all! It would have been five stars but the quality lets the clothing down a little.. will definitely order again.

I have placed orders of thousands of pounds for my employer. Customer services are shocking. I am still waiting for goods placed in December which I am being chased for payment. Problem seems to stem from bad packaging and the haulage company returning these to Cosy and since then the item has disappeared but I am still expected to pay for it. No-one at Cosy can get to the bottom of the problem and no-one phones me back even though they say they will. And don’t get me started on the packing department or accounts. The goods are good quality when they arrive. This company is causing me unlimited stress and I will not use them again if I can help it.

I made an order and paid for it 5 months ago.
After 3 months I started receiving parts my order separately, but now at 5 months I just received an email stating the rest of my order wasn't in stock and would I like a credit note or refund.

This is a shocking company, they do not make it clear on their website and are happy to keep customers waiting after they have paid.

I suspect all the bad reviews here relate to a company called one cozy day. I just looked this company up on google reviews and this site on trust pilot came up. Reading through the reviews and looking at this site, I think there is a big mix up. I could be wrong of course... to be crystal clear, I have not ordered from either company!

.thank you for getting back to me and Tina has been fantastic and sorting the problems out, and making sure I feel valued I am happy now and look forward to the rest of my order arriving.

Terrible experience! I called their customer services twice to check that the jugs I ordered were white (like the picture on their website). They confirmed they definitely were. When they turned up, they were silver all 21 of them. I emailed customer services and have so far not received a reply.

Im extremely disappointed with this website over 100 pd worth pf goods i still have not not recieved over 2months ago i have sent countless emails requesting a refund not one email has been replied too

Ref: 1010372
Was a loyal customer for years and spent thousands with them, however not sure what has happened with this company.
Bought items worth over £600 on 22nd July 2020, never received any of them despite two follow-up emails being sent which were ignored. In the end we had to purchase the items from elsewhere.
Been fighting for a refund since 19th January 2021, still ongoing. Copied in the customer service manager in the latest communication.
Happy to retract this review when we finally receive our refund but wouldn't use again.

I placed an order last September and am still waiting for half of my order to be delivered. I have emailed several times to enquire about delivery timescales and to request a refund if the order can’t be fulfilled but am getting no response. I understand that Covid has led to disruptions for all businesses but feel that its really disappointing when emails are ignored. Waiting 5 months for delivery is just ridiculous.

Spent over £4000, took 6 months to receive a lot of items, one we are still waiting for and some we were told months later were out of stock. One item was moldy on receipt and we were just told to clean it!! Sent numerous emails to accounts as they are chasing payment and we are waiting for something back from them first and no response. Very poor company and will not be using them again!

I recently placed an order for some loose parts resources. It was quick and easy and my products arrived within a week. The goods were fantastic quality and just as shown on the Cosy social media accounts. I’ll definitely be using again. Thanks also for the inspiring posts which give me ideas of how to use the resources in practice!

I ordered four items in October 2020. After 6 weeks having not received them I chased the company up who responded quickly stating that only one item was in stock and offered to send that out while they awaited the other items. I agreed to this but then had to chase again as nothing got dispatched. I finally received one item on December 23rd, it was a wooden apron stand but it was absolutely filthy, poorly made so it did not stand up properly and wobbled over at the slightest touch- very dangerous for children to use (which is what it is designed for). I immediately got in touch to state it was faulty and wanted to return it and cancel the rest of the order as I had completely lost faith in the company and the poor quality of product I received. Again I heard back quickly apologising and saying it was not financially viable for them to collect but they would cancel my order and refund everything. My sticking point now is the accounts team does not respond to emails. The person I liaised with previously has ignored my email and I still do not have a refund after 3 weeks. After seeing the reviews below about waiting for refunds for months I shall take action through my credit card provider as the company seems to be avoiding responding to me now.

I.ordered something since December 12 2020 still waiting i sent to email and not answers very disappointed with this site. But now seen all the reviews I am very mad my order was no cheap. I order many things with a cost of 169 dollars. I need answers!!!😡