⭐⭐⭐⭐⭐ Top Service und unkomplizierte Rückerstattung! Ich bin mit dem Kundenservice von Cosy Family sehr zufrieden. Der Service war freundlich, hilfsbereit und professionell. Die Rückerstattung... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Order in good faith and items don’t arrive for weeks or months. When ordering they give you no indication of if items are out of stock. Do not order if you need items before a 3 month period. We are a... Vis mer
Had an amazing experience with cosy direct, from customer service and speed of receiving the items to the actual products themselves. I bought the shape chalk boards, bamboo pen holders, Seagra... Vis mer
Ref: 1010372 Was a loyal customer for years and spent thousands with them, however not sure what has happened with this company. Bought items worth over £600 on 22nd July 2020, never received an... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Cosy promote a natural, engaged and active childhood by supplying sustainable nursery and educational equipment worldwide As a home of new ideas, we’re continually innovating and developing our product range with teacher led research and play in mind. Champions of rural and real-life childhoods, where children are encouraged to play and take part in adventurous activities that enable them to learn and develop whilst having fun.
Kontaktopplysninger
Fauld Industrial Estate, Unit 316-318, Tutbury, Burton-on-Trent, DE13 9HS, Storbritannia
- 01332 370152
- sales@cosydirect.com
- cosydirect.com
3,2
Middels
188 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor customer services
Poor customer services. Lack of communication. One star just for the sake of writing this review.
Would prefer to pay the extra and go to another company. Ordered a shed and delivered after weeks and no instructions came with it. We have spent weeks chasing this company and the whole process has been exceptionally difficult when we could be spending valuable time on teaching and learning.
28. november 2018
Anmeldelse skrevet uten oppfordring
Svar fra Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
Absolutely abysmal..
Absolutely abysmal... still waiting for a delivery over 2 months later. No reply to emails. No delivery despite promises. Rude customer service staff. Awful experience and even worse is that the kids are missing out on the experiences we had planned for them.
13. oktober 2018
Anmeldelse skrevet uten oppfordring
Svar fra Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
Poor Quality, Poor attitude
poor customer service,long wait time for delivey, poor attitude , low quality products , better order some place who do not just want your money
8. september 2018
Anmeldelse skrevet uten oppfordring
Svar fra Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
Terrible experience with a damaged…
Terrible experience with a damaged product. No one replies to emails, phone calls always result in "the manager is not available at the moment, they will call you back". They never do. The quality of cosy products is not of a high standard but fair when taking the price into account. We had a shed delivered, once the plastic wrapping was taken off we could see half of the roof felt was missing. This shed is an outdoor shed and is now ruined. It was delivered in April 2018, it is now August 2018 and we have no answers.
21. august 2018
Anmeldelse skrevet uten oppfordring
Svar fra Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
dont bother
Placed an order in 27th March, no dispatch email received so I contacted the company to find out when it would be received, I was told they couldn't release until April 11th due to a stock take but promised the order would be with us by 13th April.... No delivery, called on 13th promised delivery on the 16th....No delivery, If not delivered by 14th I informed company to cancel order, order arrived next day delivery. Hooray! But low and behold 7 items missing or one large parcel, daily phone calls to retrieve our missing parcel as no one could be bothered to make contact with myself even though they had taken my money. Staff were quite abrupt with a so called apology but made sure I knew how busy they were!! and how late they were working!! not really my problem. still awaiting the rest of my order on the 20th of March. I've also been told to ring again Monday out of courtesy they could have rung us. I would not recommend and will not shop with them again. Horrendous correspondence and customer service.
20. april 2018
Anmeldelse skrevet uten oppfordring
Svar fra Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
5 Stars Excellent
9. juli 2017
Anmeldelse skrevet uten oppfordring
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