I was a bit nervous ordering but it was absolutely fine, I would highly recommend this site
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... Vis mer
I am unable to get this product in the UK and this is about the 3rd time I've ordered from cosmetic2go.com. Each time I have received emails updating me on the product's progress and the parcels have... Vis mer
ordered skin sceptical HA intensifier. It was a fake, I've used this product for years and this was watery with a faint smell. Have emailed and am awaiting response, having read these reviews I'm... Vis mer
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
3,8
Bra
457 anmeldelser
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
easy to order and arrived on time
20. september 2024
Watch out
Watch out - if your TOTAL order comes to above £135 you will be caught out with a £40+ import tax bill. So it's not really worth it (or the wait). This is not clear.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra cosmetic2go.com
Hello
In the Brexit agreement between the European Union and the United Kingdom, it was defined that orders valued at £135 would not pay customs duties. This information is public.
Despite this, the information is clearly and visibly available at our store checkout. I'm sorry you didn't check this information.
Any customs fees or taxes are the responsibility of each country and must be known to whoever makes the purchase.
The seller is responsive
The seller is responsive. Products are cheaper but did not affect quality.
29. september 2024
I paid extra for an express delivery…
I paid extra for an express delivery which was supposed to be done within 2-5 days, but not only did they not deliver the product on time, but they emailed me 3 weeks later saying “there was a problem with your address” and reimbursed me 50 dollars of the 75 dollars that I had originally paid. Just pay attention to the sheer number of red flags.
Horrible experience. I do not recommend ordering anything from this place.
17. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra cosmetic2go.com
Good afternoon, Kaymar,
Thanks for sharing the information.
When the delivery addresses contain a mistake, it is only possible to detect this same mistake when the orders are returned or if there is contact from the customer. As soon as we know the reason for the return, we will inform the customer and request an immediate refund of the value of the items.
Compliments,
Cosmetic2go.com Team
Great customer service and very fast…
Great customer service and very fast shipping! Thank you
26. august 2024
Malditos Raitero
Malditos Raitero , no compren nada Aqui solo te Ronan tu dinero Los mierdas
22. august 2024
Svar fra cosmetic2go.com
Good morning Concepción,
Thank you for your contact. I meticulously checked your situation and we discovered that your order payment has not been completed. Therefore, if payment is not made successfully, no order will be prepared or shipped.
We always advise that if the customer does not receive an order in a timely manner, they contact us so that we can analyze what could be happening with the order.
Best regards
i was charged customs duty and re…
i was charged customs duty and re delivery charge again?
26. august 2024
Svar fra cosmetic2go.com
Good afternoon, Mr Bipin Shah,
Thank you for sharing your information.
We understand your situation, however we realized that we were not aware of what happened. We advise our customers to contact us via our email at orders@cosmetic2go.com whenever there is a problem with their orders.
Our goal is to help and solve the customer's problem as quickly and efficiently as possible.
Best regards,
Cosmeti2go
I pay very expensive on products that I…
I pay very expensive on products that I never got .
I got a part of the money refund but still they charge me on the shipping and I never received the product.
28. august 2024
Svar fra cosmetic2go.com
Good afternoon, Bar.
Thank you for sharing this information. Our website states that any customs fees and/or charges that may be applicable in the country of destination of the order are excluded from the shipping costs and are not our responsibility.
When the recipient refuses to pay and consequently refuses to continue shipping, we only refund the value of the items purchased. Shipping costs are not refunded, as shipping has already been done.
Best regards,
Cosmeti2go
Unexpected custom fees
I placed an order from the UK with cosmetic2go based in Portugal. The order arrived... Followed a few days later by an additional invoice from FedEx for $55! I contacted their customer service to be told, yes customs duty is your problem. They didn't tell me my order would incur an additional $55...never when I have ordered anything from China, Germany or anywhere in Europe have I paid any fees, never mind this level! DO NOT BUY FROM THIS COMPANY.
25. september 2024
Anmeldelse skrevet uten oppfordring
Guys are doing good but I don’t know…
Guys are doing good but I don’t know why they are not fare about my case I clearly mentioned my address but they delivered my product at wrong place now cosmetic go no responsible I waste my hard earn money I never suggest
9. august 2024
Anmeldelse skrevet uten oppfordring
Great delivery and pricing!
28. juli 2024
They are serious and reply by email to…
They are serious and reply by email to resolve any doubts.
26. juli 2024
International purchase - great…
I actually didn’t realise I had bought a product from outside UK until after the purchase. Whole experience was excellent. Fast shipping to UK. Would use again without hesitation.
17. september 2024
Anmeldelse skrevet uten oppfordring
Glad I was able to find someone that…
Glad I was able to find someone that ships products I couldn’t find in the USA
23. juli 2024
Fast shipping quality product
22. juli 2024
I do not recommend it to anyone
I bought it about two months ago, but the product was not mailed. The site is fake, I do not recommend it to anyone.
27. juli 2024
Svar fra cosmetic2go.com
Hello, Kat B.
Thank you for your comment.
After checking the status of your order on our platform, I realized that it was never paid for. Naturally, we only process and ship orders once we have received confirmation of payment.
Nevertheless, we will check internally to see if there has been a problem and will contact you by email if there are any irregularities.
In conclusion, the order has not been paid for. We always ask our customers to contact us as soon as possible if they have any doubts so that we can clarify and resolve them.
Best regards,
João.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.