This company is a joke. It’s a good business model but they are ripping off everyone. Why would you charge me for insurance when I have trailer interchange on my policy? Young owner operators listen t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
No matter the issue Samantha T. takes care of it in the most professional manner. She is an extremely good communicator and always keeps me updated with the trends and other factors that may affect my... Vis mer
Selskapet har svart
This is the best company..they work with you and all your needs…If they have nothing available I would not want to choose another company …I’ve only ever used them …they are friendly and personable th... Vis mer
Selskapet har svart
My unit was held hostage. Renter returned when he felt like it. I was told late fees was captured and we would be compensated for the inconvenience. Coop took it upon themselves to extend reservation... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om COOP by Ryder
Skrevet av virksomheten
COOP by Ryder provides complete flexibility, control, and options so businesses facing transportation challenges have a trusted go-to partner for commercial trailer and vehicle rentals, product storage, the capability to rent out idle vehicles, and more. For unparalleled fleet optimization solutions, our team of experts combined with cutting-edge technology puts businesses in the driver’s seat to maximize fleet use.
Learn More
With COOP, businesses can unlock the power of fleet optimization.
- Monetize your idle commercial vehicles to make the most of your assets.
- Flex your fleet up and down to match the seasonality of your business.
- List or rent a wide range of vehicles for both short and long-term rentals.
- Manage rentals all on one easy to use platform.
- Feel confident about rental rates when a vehicle is listed using our innovative Smart Rate tool which dynamically adjusts the rate based on a variety of characteristics like vehicle type, mileage, and market demand.
- Rent trailers in bulk for storage, trailer pools, and drop and hook applications.
COOP offers a large inventory of commercial vehicles and 24/7 roadside assistance with every rental! The good news is, you don’t only have to take our word for it, read what our customers have to say here on Trustpilot, or learn more about COOP by Ryder at COOP.com
Questions? Contact us at 877-747-5352
Apply Today
Kontaktopplysninger
Attempt to contact administrators was a dud
I attempted to contact administrators on several occasions. All they did was mark the incident as completed without providing any response. So I have gone almost three months now without an answer to my billing inquiries.
1. november 2022
Svar fra COOP by Ryder
Craig, this is not up to par! We are looking into this to understand further.
You are the best
11. januar 2023
Svar fra COOP by Ryder
YOU'RE the best! Thank you for sharing your rating, Marc.
Bad communication and awful renters who damage and tear up the equipment. Horrible Coop communication.
Horrible Coop communication.
11. januar 2023
Svar fra COOP by Ryder
Phillip, we are sorry this was your experience. This is not what we want to be providing. We are looking into the Renters you have worked with as well as where our communication fell through. Thank you for sharing your feedback so that we can work to improve your future reservations.
These bad reviews are all accurate and…
These bad reviews are all accurate and I have experience pretty much all of them. People please read reviews on companies and products. If I had read the reviews before using I wouldn't have done business with them. You live and you learn..!!
20. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra COOP by Ryder
Hi, Wardell! As COOP rapidly grows, we are experiencing some growing pains. Please know that we are evaluating where improvements are needed and working to update our processes to create a smoother, overall experience.
No matter the issue Samantha T
No matter the issue Samantha T. takes care of it in the most professional manner. She is an extremely good communicator and always keeps me updated with the trends and other factors that may affect my business. Very valuable asset to Coop.
16. desember 2022
Svar fra COOP by Ryder
Thank you so much for sharing, Kyle! You are a valuable partner. We're happy to have Samantha on our team to help support you and your business.
COOP No Call (ghosted communication)
Issues w renter and minor repairs. Low fluid and COOP took truck off the platform for 10 days at renter’s request, who continued to drive as per tolls. Rep updated platform after I provided docs. COOP would not return calls.
10. november 2022
Svar fra COOP by Ryder
We apologize for the inconvenience this caused you, Keedrick. We are looking into this reservation and what caused our lack of communication. We are grateful for your feedback!
My experience overall has been great
My experience overall has been great. Customer service is great and Artea Freeman is awesome! I only wished that Coop had more renters. There have months when my equipment was been not rented for weeks.
15. desember 2022
Svar fra COOP by Ryder
Thank you for sharing your rating and feedback with us, Brandy! We are working on bringing more Renters to the platform, and this rating will help.
Outstanding company for getting rentals
Easy to work with to get your rental equipment
24. oktober 2022
Svar fra COOP by Ryder
Thanks for sharing your experience with us and the community, Phillip.
There’s no concrete communication
There’s no concrete communication
There are no guarantees a vehicle could even be reserved
14. desember 2022
Svar fra COOP by Ryder
Elvin, we are so sorry that your experience did not quite match your expectations. We would like the opportunity to speak with you to resolve any issues so that we may deliver a better experience in the future.
My truck was damaged by a renter and…
My truck was damaged by a renter and the customer service time lied to me and refused to help with my claim. I’m still waiting on the information in writing that I signed which would show I had to have the truck diagnostic done within 7 days. 3 weeks later.
1. desember 2022
Svar fra COOP by Ryder
Nosa, thank you for providing your feedback and letting us know about this issue. This is not an experience we want to be providing. We will be looking into this for you and will be contacting you with more information.
Its save us on idle time of our assets…
Its save us on idle time of our assets and help to make some profits while equipment its idling.
14. desember 2022
Svar fra COOP by Ryder
Thank you so much, Greg. We are very happy to be partnering with you!
All my needs were met truck drove good…
All my needs were met truck drove good and prices were cheaper than other rental places.
1. november 2022
Svar fra COOP by Ryder
Thanks so much for taking the time to leave us a 5-star rating, Shauntee – it’s much appreciated!
Everything went great
Everything went great. With this company. NO HASSLE!!!!!! My contact Samantha stayed in contact even after my first Booking.
18. november 2022
Svar fra COOP by Ryder
Thank you for sharing your experience, Jermaine. We are excited to be working with you!
Very good experience It is definitely…
Very good experience It is definitely beneficial for a little extra money on the side, Thanks Coop
14. desember 2022
Svar fra COOP by Ryder
You're welcome, William! Thank you so much for sharing your experience with us. We're so glad you can benefit from COOP and make a little extra money on the side.
Agent Samantha Thibadeau was amazing
Agent Samantha Thibadeau was amazing, and communication was by far the best.
7. desember 2022
Svar fra COOP by Ryder
Thank you, Samantha, for creating a wonderful experience; and thank you, Ramin, for sharing your shout-out!
Super bad company have a third party
Super bad company have a third party. Does not pay your money. I wish very much I can sue the hell out of this company.
7. desember 2022
Svar fra COOP by Ryder
We're sorry to hear about your negative experience, Jenkins. We'd love to speak with you to better understand your experience and how we can make it right.
COOP TAKES WAY TO LONG TO PAY AFTER…
COOP TAKES WAY TO LONG TO PAY AFTER UNITS ARE RETURNED. REMOVING UNITS OFF THE PLATFORM
6. desember 2022
Svar fra COOP by Ryder
Eddie, we are saddened to hear this! We agree with you. In the research study we invited you to in October, we were exploring ways to better meet your needs. This is an area we are evaluating to see where we can decrease the time between your vehicle return and receiving your payout in order to improve this experience moving forward.
Very unhappy with claims handling of my…
Very unhappy with claims handling of my trailer. They promised it would be returned repaired. It was taken out of service and allegedly was repaired. I was not paid for this time lost. The trailer was returned with the major damage untouched.
5. desember 2022
Svar fra COOP by Ryder
Greg, thank you for providing your feedback and letting us know about this issue. We are very sorry this took place! Please know we are looking into how this happened and working to remedy the situation for you.
Leadership & Customer Service needed…
You have to call for your deposit and anything the owner says goes.
27. juni 2022
Svar fra COOP by Ryder
We apologize that this was your experience, Janise! Please know that we're working with our support teams to evaluate what caused this experience for you. We will be following up with you. Thank you for bringing this to our attention.
My unit was held hostage
My unit was held hostage. Renter returned when he felt like it. I was told late fees was captured and we would be compensated for the inconvenience. Coop took it upon themselves to extend reservation without my consent and will not release that late fees they assured me they captured. Worst experience ever. I will no longer recommend this platform
11. november 2022
Svar fra COOP by Ryder
Syreeta, we are very sorry to hear that. This is not an experience we want our customers to encounter. We are working with our support team to understand how this happened and how we can remedy this situation. Thank you for bringing this issue to our attention! We will be following up with you.
Dette er Trustpilot
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