Cookwarestore Anmeldelser 159

TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Really wonderful products, exactly what I wanted and so many to choose from from the brand I ordered and a good price. Also very fast and smooth handling and shipping, came 2 days earlier than expecte... Vis mer

Vurdert til 1 av 5 stjerner

Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... Vis mer

Vurdert til 5 av 5 stjerner

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... Vis mer

Vurdert til 1 av 5 stjerner

I placed an order for 2 cups. After 3 weeks I was notified that one would ship but the other was refunded. After that I got notice that I had store credit for the cup so I thought it would be shippe... Vis mer


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

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Vurdert til 5 av 5 stjerner

Excellent customer service and price

I had difficulty finding this product available in the white. I had ordered from another supplier that supposedly had it in stock and still hadn't delivered after 2 months. I ordered from this company and had it within a couple of weeks. There was a slight delay which they kept me informed about. Cant recommend them highly enough for service...and cost as it was actually cheaper than my first company I had used!

16. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Service !!!

Bough a new Pressure Cooker WMF Perfect RDS 6.5L from CookwearStore, ordered on a Tuesday it was delivered two days later 07:30am. Thursday,
Excellent Service !!!

15. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Room for improvement.

I placed an order for 3 items making sure each item was in stock. Subsequently received an apologetic email explaining that one of the items was not in stock. I eventually received the package 3 weeks after ordering and found one item was missing. I got in touch and was emailed a form to print and sign before they would send the missing item. Once submitted, the missing item was sent very quickly. Both deliveries were poorly packed, massive boxes used for small items, no bubble wrap or paper used so the items just bounced around inside the boxes, fortunately no damage seems to have been caused, not sure how that was avoided. So, they got there in the end but there is clearly room for improvement.

6. juli 2020
Anmeldelse skrevet uten oppfordring
Logoen til Cookwarestore

Svar fra Cookwarestore

Dear Richard,

Thank you for your review.

First of all, we are very sorry to hear that you were not pleased with how your parcels were packaged, though we are pleased to hear that no products were damaged. It seems that this was not mentioned in any of our previous correspondence, so I will pass your comments on to our warehouse staff so that this can be looked into.

Furthermore, we are very sorry that one of the items you ordered was not initially shipped with all of the other items you ordered. Unfortunately it seems that there was an error that resulted in one item not being shipped. Though as you say, the product was shipped immediately once the mistake had been identified. Our apologies for the delay and for any inconvenience caused.

If you have any questions or if we can be of any assistance, please don't hesitate to get in touch via customerservice@etrias.co.uk.

Kind regards,
Etrias Customer Service

Vurdert til 5 av 5 stjerner

Great service, great product

I was after a crystal pint glass and found a plethora of them on the Internet.

The one by this seller caught my eye. It was solid looking, a great design and an excellent price.

I bought it when I saw it and received the customary emails regarding delivery.

The glass arrived very quickly. It is excellent quality and I couldn't be happier.

On the back of the overall customer experience I would absolutely recommend this seller and their products

1. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Disappointed to say the least on the…

Disappointed to say the least on the web 3-5 days delivery was stated and boy did you fail on this one. It was birthday present and you missed by three days thanks guys. But don't worry I won't buy from you again in hurry.
It didn't move out of Holland for three days to add insult to injury and the DPD tracking app was next to useless in my opinion.

19. juni 2020
Anmeldelse skrevet uten oppfordring
Logoen til Cookwarestore

Svar fra Cookwarestore

Dear Andrew,

Thank you for your review.

We are very sorry to hear that your order didn't arrive in time for the birthday and sincerely apologise for any inconvenience caused. I can see in your order that it was shipped from our warehouse within the originally estimated time frame of 3-5 working days, but it seems that it did take a little longer than usual for DPD to get the parcel in transit from their depot.

Due to the Covid-19 outbreak, delivery services are under a lot of pressure at the moment and are experiencing some delays due to a very high volume of parcels, which means that the delivery time of may be slightly longer than estimated. We appreciate the inconvenience and are very sorry for the late arrival of your order.

If you still have any questions or if anything is uncertain, please don't hesitate to get in touch via customerservice@etrias.co.uk.

We hope the recipient is pleased with their gift!

Kind regards,
Etrias Customer Service

Vurdert til 5 av 5 stjerner

Purchase of bakeware…

Everything about the experience of buying this product was extremely straight forward. Delivery was undertaken by DPD very efficiently. Will definitely buy from this Company in the future.

16. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

100% satisfied

Fast, well packaged, DPD delivery and at one of the best prices I could find. I'm a happy customer and would have no hesitation about buying from Cookware store again.

12. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5 star!

Brilliant product at a cheaper price than I could find anywhere else, also arrived very quickly considering it came from the Netherlands (within 2 days)

Thanks!

4. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor!

Unfortunately, due probably to a poor delivery provider, I am unable to give a positive review of this item. To date I have still not received the item!!!!

Poor!!

3. juni 2020
Anmeldelse skrevet uten oppfordring
Logoen til Cookwarestore

Svar fra Cookwarestore

Dear Bev,

Thank you for your review. We are very sorry to hear that your order has not been delivered and apologise for any inconvenience caused! I have had a look at your order for you and can see that the tracking indicates that the courier was unable to deliver the parcel; they have claimed the parcel was was refused. Consequently, they have arranged for the parcel to be returned to us.

We kindly ask that you contact us via our customer service email address (customerservice@etrias.co.uk) so that we can resolve the problem for you as soon as possible and find an appropriate solution. Once again, our sincere apologies for these unfortunate circumstances.

Kind regards,
Etrias Customer Service

Vurdert til 5 av 5 stjerner

Great products and customer service

I ordered a large cutting board from Etrias. After doing some research they had professional quality kitchen items that maybe other online shops didn't have. The price was very reasonable as well. There was very good customer service along the way. I had questions about the item and was answered promptly. There was an issue as during delivery my item was damaged, but the company responded the next day and the issue was resolved. I loved the cutting board. The quality was fantastic.

28. mai 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent service

Despite coming from the Netherlands to the UK delivery was fast, efficient and extremely well packaged. Could not have asked for more

20. mai 2020
Anmeldelse skrevet uten oppfordring

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