Excellent Service
So easy to purchase and they have been very helpful and answer questions . Thank you . Been a pleasure.
17. juli 2026
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
3,6
Middels
11 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No response from them
Placed a £350 order thursday 30th july through shop app and it came up "confirmed preparing these items for shipping" waited till monday morning still no change so sent an email to the email address on website and it states "will try and respond in 1 working day" and had no response tried calling the phone number on the website and goes straight to voicemail.
Not very good customer service and for it not to even be sent out for delivery after 4 working days is poor
30. juli 2026
Anmeldelse skrevet uten oppfordring
New to collectorcon
New to collectorcon, grandchildren mad for pokemon, the whole process was thankfully straightforward, definitely recommended.
30. juli 2026
Placed an order via Instagram as prices…
Placed an order via Instagram as prices seemed fair. Didn’t hear anything for a week so emailed and requested a refund. Initially they said it wasn’t possible, so a few days later I mentioned I paid by Amex and was going to refund through them. I then got a full refund. Tracking was never received or updated and their initial response to me was to refuse a refund. Sorted in the end, but I won’t ever be ordering from these guys again - waste of time.
17. juli 2026
Svar fra Collectorcon
Thank you for your response.
Your item was dispatched while we were changing shipping providers, which we explained to you. Unfortunately, a small number of orders were affected and not delivered. We worked directly with each customer to resolve the issue, and every affected order has now been refunded or replaced.
We also sent a detailed email explaining what had happened and confirmed that, should the original goods still arrive, you could keep them at no charge.
It is disappointing that your review suggests no correspondence was received, as we replied to your emails and issued your refund as soon as the delivery issue was identified.
Ordered an ETB for my son
Ordered an ETB for my son. Turned out to be the wrong one. Wasn't opened. The refund policy said it could be returned. Sent an email requesting return details was told they won't accept returns and ignored follow up emails. Be cautious.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Collectorcon
Hi Christopher,
As stated, TCG products can be easily tampered with after delivery. Unless you have received the wrong item, we are unable to accept a return.
We asked you to provide a photograph confirming that the item remains unopened before returning it to us. Due to the high level of return fraud within the trading card industry, change of mind returns are not accepted by retailers in this sector.
Thank you for your understanding.
I am totally blown away by this company …
I am totally blown away by how amazing this company is. Kind compassionate and extremely considerate. They are so professional and really care about their customers. From ordering to receiving, they have been absolutely fantastic. 100% recommend them, and will definitely be ordering again soon
20. juli 2026
My order came in protective packaging &…
My order came in protective packaging & everything was in perfect condition. Sadly no Graninja this time lol. 10/10 will be ordering again!
4. juli 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.