Coliving Joivy Anmeldelser 

Horrible experience with Joivy. Honestly, I would never recommend this company to anyone.

The advertising is misleading, I booked a room and got cancelled without any communication or solution. After a whatsapp saying they cancelled, I called and they said it was not cancel, followed by another call saying it was cancel. They did not returned my money at any point. The whole process has been a nightmare. I still haven’t received my €575 refund, they said they sent it but never did. When I first asked for my money back, they told me it had already been refunded, only to come back later asking for my bank details because apparently the money had never actually been sent. So I was told the refund had been made, but I’m still here chasing my own money.

The customer service has been just as bad. People on the phone were rude, constantly interrupting me and barely letting me speak. Instead of properly answering my questions, they gave vague, dismissive responses and kept repeating the same things. They also claimed they had offered me alternative accommodation when, they had never actually done so. The alternative was a link to their webpage.

The emails are just as frustrating: repetitive, generic and seemingly AI-generated, going round in circles without answering the actual questions I ask. And now, instead of trying to resolve the situation, they have decided to close the conversation by email and refuse to discuss the matter any further, while I STILL haven’t received my money.

The whole experience has felt dishonest, disrespectful and incredibly stressful. Rather than taking responsibility and helping their customer, they seem more interested in closing the case and making the problem go away.

If you’re considering using Joivy, be very careful, keep every email and document and make sure you understand exactly what you’re agreeing to. I would absolutely not recommend them.

For a company whose business is providing accommodation, their nonexistent customer support is completely unacceptable. If you ever have the chance to rent with them, THROW THAT OPPORTUNITY AWAY.

It's a true scam.

It's a true scam.
1. They make you pay for registration fees ase well as reservation fees until checkin.
2. the rent is geninuly not the real price. They raise it when the higher the demand is (basically when students are looking for flats). You end up by paying 100 to 200euros a month higher than your roomate without considering the fees in the first point
3. you are paying for a shitty service; The rooms, common spaces and kitchen are disgusting (not only the one I did rent)
4. you are paying for a service that you will not get. It's easy to reach joivy before you start paying; When you are trapped good luch joinning them; You will most likely end up talking to a robot.
5. They will scam you when you are about to elave; They will charge you for the pillows, bed and the blanket after you use them. Most often they will take your deposit. Be sure they will leave the old stuff you use and you paid for to restore to the next tenant. Basically, the bed, matress and pillow you will get are disgusting. Not talking about pans and kitchen stuff. Bathroom and toilets are disgusting as well.
6. It's a pitty they have that monopole and take advantage of young students/ workers in big cities where it's hard to find a flat;

I would definetly not recommend.

Electricity and hot water go off every other week, no effort in helping residents with problems or requests, emergency number barely answers...

It's a complete mess

Reactive and responsive company...
Reactive and responsive company contact, very helpful agent, available to respond quickly by email.