Colets Health & Fitness Anmeldelser 8

TrustScore 3.5 av 5

3,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Helseklubb
  2. Spa- og velværeklubb

Skrevet av virksomheten

MORE THAN JUST A GYM. Colets is an independent, not-for-profit health club in the heart of Thames Ditton which offers a unique and truly one of a kind experience. Starting as just a clubhouse with some squash courts, today Colets boasts a beautiful 25m swimming pool, two-storey gym with state-of-the-art equipment, four fitness studios - and of course retains 6 squash courts and our newly renovated bar and restaurant area (Basil's at Colets). New members are welcome, so for more information, contact info@colets.co.uk or call the Club's reception and get your membership started today!


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

8 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

It now seems to be impossible to get…

It now seems to be impossible to get onto a Tai Chi class unless you get up at 6am. Perhaps, the booking time could be changed to a more reasonable time! A couple of weeks ago the whole system crashed as there were too many people trying to book onto the class.

11. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Colets Health & Fitness

Svar fra Colets Health & Fitness

Hi Gillian, sorry to hear you were having issues trying to get onto your preferred class. We recently changed our studio booking process so that most members don't have to get up so early to book a class - unless the class is also very early. This change seems to have gone down really well with our members and we are seeing more members getting onto the classes they love.
Hopefully you are also seeing this as we see you are still using the club.

Vurdert til 3 av 5 stjerner

The parking and booking classes is a…

The parking and booking classes is a joke with all the new members you now have. With the number of members you now have, can you get rid of the number of parking spaces used by Ferry Works so your members can use the parking spaces.
Robb & Elspeth Reeves

22. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Colets Health & Fitness

Svar fra Colets Health & Fitness

Hi Robb and Elspeth,
Thanks for coming in and chatting to us about your experience. We trust that the changes to the booking system and the ANPR introduction have helped to improve your member experience significantly. We'd be happy to have another chat with you in-club to see how things are going now.

Vurdert til 3 av 5 stjerner

Dear [Gym Manager / Team],

Dear [Gym Manager / Team],

I want to raise a concern about the difficulty of booking classes lately, as they appear to be fully booked by around 6:10 am each day. This makes it very challenging for many members to regularly access booking for sessions. I have started setting my alarm for 6 AM each morning to book a class, especially a yoga class. Surely I hate to wake myself that early merely to book a gym class! I have been a member of Colets for the last 25 years or so and have never experienced such a rat-race effect in securing a booking for my favourite class.
At the same time, the car park appears to be overflowing, making it very difficult to reach the class on time. I wonder what the gym's total capacity is, in terms of the number of clients in the building per hour? Are you treading on the borderlines of health and safety guidelines?
I appreciate how popular the classes are, but I would be grateful if you could review capacity, scheduling, or booking limits to make access fairer for all members.
I must say that I am totally disappointed in your current approach to increasing the number of clients, which shows a total disregard for the comfort and suitability of your esteemed clients.
Thank you for your kind attention.
Dr Nellie Gupta

5. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Colets Health & Fitness

Svar fra Colets Health & Fitness

Hi Nellie, sorry to hear your club experience is not as good as we hope it to be. With the recently changed studio booking process, most members don't have to get up so early to book a class - unless the class is also very early. As a current member, we hope that you are seeing an improvement, as per our other studio using members.
And also with the introduction of the ANPR parking system, we are seeing many more spaces available in the car park for club users.
We'd be very happy to chat with you further about these changes when you're next in the club.

Vurdert til 3 av 5 stjerner

The new gym facilities are great

The new gym facilities are great. The queues to use the machines upstairs are a bit of a problem

6. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Colets Health & Fitness

Svar fra Colets Health & Fitness

Hi Alan,
Thanks for leaving a review. We'd love to chat with you in-club next time you are in to discuss your experience. The club does get busy during peak periods but outside these times there are plenty of machines and equipment available, and our fitness team would be be happy to show you some alternative kit you can use, and how, to get your desired workout.

Vurdert til 5 av 5 stjerner

We love Colets

We’ve been members for more than 3 years. I love Colets! It’s more than a gym.

I love their group classes and the cutting room. My son loves private swimming classes, he’s started attending more than a year and a half ago. We love the Basil cafe and all surroundings (fields, etc). Good vibes. Nice personnel. Highly recommended!

2. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Colets Health & Fitness

Svar fra Colets Health & Fitness

Thanks for your kind review. Your words mean a lot to the team.

Vurdert til 5 av 5 stjerner

Family gathering.

Today we had a family gathering to celebrate the first birthday of my grandson.
Selina reserved tables and Kerry provided the delicious food.
Everything was perfect! The staff were so very kind, friendly and helpful.
Having such a fabulous outdoor space also added to the experience as the little ones were able to let off steam.
Couldn’t have asked for a better venue.
Thank you everyone!
Gillian.

1. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I’m very happy with Colets

I’m very happy with Colets. I’ve tried the other local gyms in the area and found this to be the best. The other gyms in this area either had limited classes or crazy waiting lists to get on the classes. At Colets you can usually get on the classes quite easily and they have a good variety. They pool and squash courts are excellent. Also, really love the junior membership for my kids, especially for 13+.

11. februar 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv