After twelve years daily use, my Cole and Mason 505 acrylic pepper mill needed attention. The mechanism had finally begun to slip. I wrote to the company with a couple of photos, enquiring after a sol... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a fantastic experience with Cole & Mason’s customer service. I bought a pourer a while ago, that now had a damaged spout; the product had been discontinued but the team were great. They were qui... Vis mer
Selskapet har svart
I enquired about purchasing a replacement part for a salt mill which I had accidentally broken. Unfortunately the part was no longer available as the salt and pepper mill set had been purchased a long... Vis mer
Selskapet har svart
Considering the price of the mills, I would of expected nicer packaging, not just a scrappy piece of tissue paper. These were gifts and in addition the package was broken into, albeit nothing taken.
Informasjon om virksomheten
Skrevet av virksomheten
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Kontaktopplysninger
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Storbritannia
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,4
Enestående
853 anmeldelser
Har svart på 39 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good salt and pepper mills
These are a nice slim size, contemporary salt and pepper mills.
Whilst the product seems good, delivery seemed slower than other retailers.
12. januar 2026
Svar fra Cole & Mason UK
Hi there,
Thank you for your review. We’re pleased to hear you like the design of the mills and appreciate your feedback on delivery. Your comments are helpful and will be shared with the relevant teams.
Kind Regards,
The Cole & Mason Team
Really impressive guarantee honoured
After some years, the grinder mechanism on a salt mill failed. Their website said the product carried a lifetime guarantee and, sure enough, they sent not just a replacement mechanism insert (with which I would've been perfectly happy) but an entirely new salt mill.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cole & Mason UK
Hi Bill,
Thank you for sharing your experience. We always aim to help quickly and efficiently with any lifetime mechanism replacement. It’s great to know the support you received met your expectations, and we really appreciate you taking the time to let us know.
Kind Regards,
The Cole & Mason Team
Haven’t received item I ordered Dec…
Haven’t received item I ordered Dec 26th ( now Jan 22nd) and no way of getting in touch. Email addresses available just get rejected…. So how do I let you know and ask for a refund?!
22. januar 2026
I was shocked to only receive the salt
I was shocked to only receive the salt! I thought the deal and price were for pepper and salt.
Had to send for pepper.
9. januar 2026
Svar fra Cole & Mason UK
Hi Sarah,
Thank you for your feedback. We’re sorry for any confusion caused with your order and understand how disappointing this must have been. If you are still needing to return the product please contact our customer service team on ecommerce.orders@dkhouseholdbrands.com
Kind Regards,
The Cole & Mason Team
Good product but very bad service
The product is good but was not sent out from warehouse until I chased it up. Then I was sent an email trying to give some lame excuses. Even though I paid a large shipping fee for courier delivery, they sat on it for days. I suggested that they refund the courier costs (as most reputable companies do when these delays happen), but they ignored this.
9. januar 2026
Customer service nil !!
The product is good but customer service nil due to non delivery and who do you contact!!
The product finally arrived 10 days later and bix was in a state with DPD tape across all the damaged areas
7. januar 2026
Svar fra Cole & Mason UK
Hello Keith,
Thank you for your feedback.
Please email us at ecommerce.orders@dkhouseholdbrands.com and we will be able to look into this further.
All the best,
The Customer Service Team
QUALITY GOODS ITS ALWAYS NICE TO…
QUALITY GOODS ITS ALWAYS NICE TO RECIEVE QUALITY AT A GOOD PRICE TOO ,MANY THANKS
5. januar 2026
Svar fra Cole & Mason UK
Hi John,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
Well made beautiful Carving Board
5. januar 2026
Svar fra Cole & Mason UK
Hi Tony,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
I know I ordered over the Christmas…
I know I ordered over the Christmas period 29th December 2025, I had to email this company twice before I got a reply of them saying they was doing a stock take and would resume with orders after 8th January 2026, I emailed them again asking when I should expect my order I had no reply, gave it a few days and I emailed them again to which I had the same reply, I then emailed again and was told that it would take up to 10 days for my order to be received, I sent another email asking why so long and if I ordered it from them on Amazon I would get it delivered the next day with no delivery charge I never had a reply to this email, my order finally arrived 15th january 2026, will not order from this company again.
5. januar 2026
Svar fra Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and for the frustration this caused.
Over the Christmas period, we experienced an exceptionally high volume of orders. As outlined on our Delivery & Returns page, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this combination led to delays in the dispatch of some orders.
We also received a significantly increased number of customer enquiries during this time. While our customer service team worked hard to respond as quickly as possible, we apologise sincerely for the delay in getting back to you.
Orders placed via Amazon are fulfilled from a separate warehouse with different operating processes, which is why delivery times may have been quicker through that channel at this time.
Once again, we’re very sorry for the inconvenience caused and truly appreciate your patience and understanding.
Kind regards,
The Cole & Mason Team
Delivery was slow and made in China
Delivery was slow - 2 weeks from ordering with little communication and was disappointed to see 'Made in China' on box of salt and pepper mill set for 'Cole & Mason England' product.
5. januar 2026
Horrible experience I contact and send…
Horrible experience I contact and send more than five emails about delivery time and no one answered, Delivery within the UK took 19 days, even though their website states five days. I was on holiday and visiting the UK for six days. It was delivered 10 days after I left UK
5. januar 2026
Svar fra Cole & Mason UK
Hi Adel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe .
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, as mentioned on our delivery and returns page our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Once again we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
Item arrived in a ripped up boxed and…
Item arrived in a ripped up boxed and was unsurprisingly damaged.
Now having to return a broken item for a refund.
Inappropriate packaging for a fragile item.
5. januar 2026
Still waiting
Still waiting. Placed an order for 2 salt/pepper mills 8 days ago. Still awaiting shipping/dispatch confirmation. Emailed twice, no response. Waiting in excess of a week for items to be dispatched and absolutely zero response or communication. Very disappointing. I expected much better from an allegedly quality brand.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, please could you share your email with us so we can look into your order.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
I still have NOT received item
I still have NOT received item. Very disappointing as I ordered before Christmas.
Hilary Davies
22. desember 2025
Svar fra Cole & Mason UK
Hi Hilary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you—please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
No age verification for knives
Brought a knife off their website and got asked to verify our age via the credit card portal, I don’t have a credit card and the other verification did not work. I got my partner to also try and it also didn’t work for him so we didn’t proceed with the order.
The payment was still pending from our bank and we thought this would be refunded as we didn’t do the age checks.
Both knives still arrived even though we didn’t complete the age verification, and even left on our doorstep without the courier also asking for ID.
This is absolutely appalling given recent events that anyone can purchase a knife online, skip the verification check and for it to arrive without the courier also asking for ID.
5. desember 2025
Bought as a gift but I know the brand…
Bought as a gift but I know the brand for their quality
9. desember 2025
Placed an order and my delivery has…
Placed an order and my delivery has been delayed. This was ages ago with no additional contact providing any update.
8. desember 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.