Cocopup London Anmeldelser 

14 459
•
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I cannot recommend this company highly enough! I have had two orders from them in the past two weeks (firstly for a chai hearts harness, lead and collar set and secondly for a chai hearts bag set) and... Vis mer

Vurdert til 5 av 5 stjerner

I couldn't be happier with my experience with Cocopup! The dog walking bag is great quality and looks fantastic. When the treat purse came off (likely my own doing), I reached out to customer service... Vis mer

Vurdert til 5 av 5 stjerner

Really cute items and fast delivery, I ordered the chai set for our new mini dachshund puppy and it was adorable. I’m just sad she grew out of it so soon. I also bought a little matching jacket for he... Vis mer

Vurdert til 5 av 5 stjerner

Fast and efficient delivery and ive used it every day since its arrival. Small enough to be discrete but big and enough to fit my stuff in. Been travelling with it and wasn’t pinched or opened though... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk

Skrevet av virksomheten

Your dog’s instagrammable, everyday wardrobe 🐶 Ultimate dog parent accessories featured in Vogue & Glamour.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

14k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(14 459)

2 749 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Best Everton!!!

Been struggling with leads, harness and collar for our cocker spaniel for two years decided to try Cocopup and she now walks amazing!!! products are so adorable 😍

30. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Our favourite place for Gus!

I’ve had nothing but great experience with Cocopup.

Even when I made an order and there wasn’t something quite right, they fixed it and even gave me something a little bit special to say sorry. It truly feels like old school proper customer services.

Thank you to the whole team for helping to dress Gus in his finest garments. He’s quite the pup about town.

15. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Size up!

I ordered a size small, took suggestion upon the measurements for his neck: 15; chest:13. A couple weeks has passed and I noticed he had deep bruises on both his under arms where the harness sits due to lack of range of motion. Sad my baby was in pain due to a harness that cost this much.

14. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocopup London

Svar fra Cocopup London

Hi Julissa,

We're very sorry to hear this! The comfort and wellbeing of every dog is important to us, and we're concerned to hear about your experience.

Although our size guide is designed to help customers find the most suitable fit, every dog has a different shape and build, so the correct fit cannot always be determined by measurements alone. A harness should allow comfortable movement without rubbing or restricting your dog's legs.

Please contact our customer service team at hello@cocopuplondon.com with photos of the harness and the affected areas, along with your order number, so we can look into this further.

Kind regards,
Charlotte - Cocopup London

Vurdert til 5 av 5 stjerner

Lovely experience when ordering from…

Lovely experience when ordering from Cocopup. Easy to navigate their website and place an order. I bought a gorgeous new collar for my dog and recommended them to my sister too! Would definitely purchase again in future.

14. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Cute Prints, Amazing Quality, Horrible Return/Exchange Policy

I absolutely loveeee this brand they have the cutest prints and everything is such high quality. My one concern was the return policy. Since I’m in the United States I basically couldn’t exchange or return my product and I purchased the wrong size so now I’m stuck with a harness that doesn’t fit either of my dogs. In order to do an exchange or return you have to ship it back to them yourself and it would’ve costed about $200 more than quadruple the amount I actually paid for it… Very annoying. There’s lots of other things I want from this brand but haven’t ordered anything since I’m worried about not being able to exchange it for a different size.

14. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Cocopup makes beautiful harnesses

Cocopup makes beautiful, sturdy harnesses and they have a great variety of items. The harnesses fit my small dog perfectly because they are adjustable. I highly recommend Cocopup.

14. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Loyal Cocopup customer since July 2026

I am addicted to shopping at Cocopup London ever since I got my dachshund puppy, Mochi. The product quality is outstanding and the fabrics and patterns are beautiful. I love having coordinating collars, leashes and harnesses, especially those with seasonal and holiday flair. The coats and sweaters fit perfectly using the measurement guide. I will continue to be a loyal customer!

9. oktober 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Disgraceful, misleading company sending inappropriate gifts & charging customers for it

I ordered a "Mystery" bag for £50 from them and told them my dogs name as Dash.They did not ask for the sex of the dog, i assumed with the name they would know.It seems they don,t care about the gender and just shipped a mystery bag which contained everything suitable for a female dog, all pink and girly.How they expect me to put a pink harness on my male dog is beyond me.Yes, a real MYSTERY of a bag this is from this mob who could care less about this (more on that later from their Charlotte who was as useless as a handbrake on a canoe! ).If they do not have specific mystery bags for male/female dogs then what's the point in sending random bags to random dogs? I understand fully the meaning of the word "mystery" but they should check the sex of the dog before sending anything to a customer who has paid £50 for something that is completely useless to them.It's their complete disregard for this logic when i presented it to them, with Charlotte banging on about the word "mystery" as i f i don't get what mystery means, but avoids answering the point of relevance to the sex of the dog when sending out gifts to any dog, she completely failed to address that point sticking to her guns about if i know what mystery means.Disgraceful scamming way to get money from customers under extremely misleading fine print hinging on the keyword "mystery". Of course Charlotte, it will be a mystery to every customer who has a male dog and gets a bag full of pink items!! Would YOU like a mystery bag full of male things like aftershave etc, how helpful would that be for Charlotte for her £50 ?? How about some beard and oil wax for Charlotte, would that work? Disgraceful charlatans. Avoid this company like the proverbial plague.

14. oktober 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocopup London

Svar fra Cocopup London

Hi there,

We're sorry to hear you're disappointed with your Mystery Bag. However, our product description clearly explains that items are chosen at random by our warehouse team, and that we cannot accept requests by email for specific designs or to exclude certain designs.

The product page also clearly displays the items and designs that may be included, so customers can see what to expect before placing an order. As this is a lucky dip, we cannot guarantee particular colours or designs based on a dog's name or gender.

We're also unsure of the comparison to aftershave, beard products and beard wax, as these are dog accessories and the comparison isn't relevant to the products included in our Mystery Bag.

We appreciate that the designs may not be to everyone's personal taste, but the random selection is an essential part of how this product works, as explained in the listing.

Kind regards,
Charlotte - Cocopup London

Vurdert til 3 av 5 stjerner

Avoid the bows

Brought multiple dog bows from here have all come apart within days really bad quality with stitching!
Collars leads etc however are great

16. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Love my new bag Excellent product great quality

Excellent product great quality and fast delivery. Good size for phone keys tissues and hand sanitizer wouldn't leave the house without it now on my dog walks. Love the poop bag feature and also holder brilliant idea leaving you hands free and clean. Would definitely buy again thanks 😊

10. juli 2026
Anmeldelse skrevet uten oppfordring

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