Cocopup London Anmeldelser 

14 459
•
TrustScore 5 av 5

4,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I cannot recommend this company highly enough! I have had two orders from them in the past two weeks (firstly for a chai hearts harness, lead and collar set and secondly for a chai hearts bag set) and... Vis mer

Vurdert til 5 av 5 stjerner

I couldn't be happier with my experience with Cocopup! The dog walking bag is great quality and looks fantastic. When the treat purse came off (likely my own doing), I reached out to customer service... Vis mer

Vurdert til 5 av 5 stjerner

Really cute items and fast delivery, I ordered the chai set for our new mini dachshund puppy and it was adorable. I’m just sad she grew out of it so soon. I also bought a little matching jacket for he... Vis mer

Vurdert til 5 av 5 stjerner

Fast and efficient delivery and ive used it every day since its arrival. Small enough to be discrete but big and enough to fit my stuff in. Been travelling with it and wasn’t pinched or opened though... Vis mer

Informasjon om virksomheten

  1. Dyrebutikk

Skrevet av virksomheten

Your dog’s instagrammable, everyday wardrobe 🐶 Ultimate dog parent accessories featured in Vogue & Glamour.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

14k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,8

Alle anmeldelser

(14 459)

2 749 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Five Stars for Style

Five Stars for Style, Quality & Uncontrollable Floof! 🌻🐾

We absolutely love our CocoPup harnesses! From placing our order to seeing the product in person, I was so impressed with the beautiful design and quality. The harnesses fit Farrah and Phoebe comfortably and snugly, while still looking ridiculously cute. 🌻💛

The only thing CocoPup hasn’t figured out yet? How to contain all that dachshund floof! 😂 Apparently Farrah and Phoebe’s flowing chest hair refuses to be tamed — even by a perfectly fitted harness.

Beautiful product, great quality, comfy fit…and 10/10 for letting the floof run wild! 🐾💕

1. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

We just purchased a harness bundle for…

We just purchased a harness bundle for our little lady we have just rehomed, it fits great as per the online sizing, the quality seems to be well worth the money and because she is a frenchie, the harness will be much better health-wise than the collar she was previously walked on, she looks smart, and we can feel she is more secure on the lead

22. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Really disappointed with the quality

Really disappointed with the quality ! we Bought a cocopup bag on the basis the website looks like a luxury brand but reality it’s cheap and nasty alibaba grade and not a quality item.

10. september 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocopup London

Svar fra Cocopup London

Hi Lee,

We’re sorry to hear you were disappointed with the quality of your Cocopup bag. We put a great deal of thought into the design and development of our products, so it’s disappointing to hear that it hasn’t met your expectations.

Our products are designed by our team here in Oxfordshire and manufactured by our production partners in China. While similar-looking products can unfortunately be found from other suppliers and marketplaces at much lower prices, these are not products made by or supplied by Cocopup.

Before our products reach our customers, they go through our own development and testing processes, and our fabrics are REACH compliant. We carefully consider the materials, construction and functionality of each product as part of this process.

We appreciate that everyone has different expectations when it comes to quality and value, but we’re proud of the products we design and the work that goes into developing them.

If there is a specific issue with the quality of your bag, we’d be happy for you to contact our Customer Service team so we can take a closer look and help where we can.

Kind regards,
Charlotte - Cocopup London

Vurdert til 5 av 5 stjerner

I absolutely love Cocopup

I absolutely love Cocopup! Such a great range of beautiful products, and such reasonable prices. They often email offers, and the customer service is great. Would definitely recommend 😊

9. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Customer service shocking, no refund

Ordered many harnesses off here before with no problem whatsoever.

However Ordered two harnesses, both which came incorrect. The first problem one of the harness came with the logo stitched on upside down, secondly the second harness came in the incorrect size. I emailed for a refund as both harnesses were incorrect at no fault of my own.

However they will not give me a refund until i go out of my way to send these harnesses back even though it was their fault. Refusing to give refund now.

9. september 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocopup London

Svar fra Cocopup London

Hi Gracie,

We’re sorry to hear you were unhappy with your recent order. However, we would like to clarify that we have not refused your refund.

As the items were reported as incorrect, we have provided you with a prepaid return label so that you can return the harnesses to us at no cost to you. Once the items are received back by our warehouse, we can process the refund for you.

We do need the items returned before we can issue the refund, but you have not been refused a refund and we have covered the cost of returning the items to us.

We have also offered to send you a replacement order. We’re sorry for the inconvenience caused by receiving the incorrect items and hope this clarifies the situation.

Kind regards,
Charlotte - Cocopup London

Vurdert til 4 av 5 stjerner

Website was good

Website was good , buying easy the harness and collar were beautiful but the collar was a bit big even after I had measured Miyah’s neck .
Postage was prompt .

4. august 2026
Vurdert til 5 av 5 stjerner

Great product

Really quick delivery, easy to use website.
I absolutely love my bag, it’s perfect not just for dog walking but for other occasions too! I will definitely be buying more!!!

4. august 2026
Vurdert til 5 av 5 stjerner

Great range if items

Great choice of items all colours and patterns- quilted dog lead is so comfy to use, nice quality and I love the matching bag holder. Good communication following my order - highly recommend Cocopups

1. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Return items

Have brought few different items over last few years, been happy with service till now! Always sent items back no problem, sent something back in July item wasn’t right for my 🐶 I received same item back today after paying a delivery fee as very disappointed no response to my DMs to get sorted, Sorry to say don’t think using you again! Caroline

7. september 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Dog walking bag

I ordered a bag which arrived promptly. Lovely item, lots of room for everything you need. However within a couple of weeks it developed a fault. I contacted the company and they replaced providing a replacement quickly and with no issues. I would recommend purchasing from this company, customer service was excellent and I can’t fault the item. It”s great.

1. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Cutest and great quality harnesses and…

Cutest and great quality harnesses and matching leads for my boy.
I ordered the wrong size at first, but emailed cocopup who where very helpful and got his bigger size sent no issues,and his new one which fit him perfectly.
Thank you

26. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor customer service

I ordered a dog raincoat but the stitching was poor quality and the velcro began to come off. I contacted Cocopup and was asked to wait for restock. Subsequent contact to get an update on stock availability has been ignored. Very poor customer service. I am really disappointed.

12. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Cocopup London

Svar fra Cocopup London

Hi Andrea,

Thanks for getting in touch, and I’m really sorry you feel that your previous emails have been ignored.

I’ve had a look into this, and I believe our replies may actually be going into your spam/junk folder, which would explain why you haven’t received them.

We certainly haven’t intentionally ignored your messages, and I’m sorry for the confusion this has caused. I’d recommend checking your spam/junk folder and adding our email address to your safe senders, so our replies don’t get filtered there.

Charlotte - Cocopup London

Vurdert til 5 av 5 stjerner

I love Cocopup

I love Cocopup, I buy all my harnesses from there for my mini dachshund as they fit her perfectly. They have lots of matching sets like harness, collar, lead & bow/flower and then if you have the dog walking bags you can get matching straps as well which I love. Superb customer service and quick delivery.

4. september 2026
Anmeldelse skrevet uten oppfordring

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