Cocoon Sofa Beds Anmeldelser 

The process of ordering from here has been the worst I've ever experienced. The 'customer support', or lack there of, resembles trolling. It has been over 2 months since I ordered my sofa bed and I've received no definitive answer as to whether I'm still getting it. This is after they refused my cancellation request a few days after I ordered, after they over charged me for delivery (£500) and still haven't refunded the extra... and after they messaged a month into the order to ask if I had a special date I needed my sofa for? That due to their manufacturing issues they needed to prioritise their backlog of orders by who needed it more urgently? I guess I didn't make the cut then? Just mental. I'm absolutely gutted I spent over 2k at this company and it has totally spoiled this room I was so looking forward to getting set up. I want my money back.

The sofa is great, not very soft but I guess this is the case with most sofa beds. However, this is not an interchangeable chaise exactly. You need to screw and unscrew a base, and if you do that then you leave holes exposed on the sofa which was not clear on the site! Same as we just ordered randomly our orientation thinking we can decide how it goes when it arrives..

The settee/bed turned up in good time, it is comfortable to sit and spread your things on.
It seems a bit firm for great comfort to sleep on, but a mattress topper should sort that out.
It opens up and closes fairly easily, if I had longer before the review is to be completed I might give it 5 stars.
The delivery people were good and courteous, and on time.
It is fairly heavy, but this seems a good thing , it is steady in its position.
I like the colour, 'fox'.

Very well made and fairly comfortable, but the sofas are not as easy to pull down to a bed as their advert shows that's why I only gave 4 stars

Good communication, sofabed arrived when agreed.Delivery drivers were very helpful and even took the packaging away for me.
The sofa was a lot harder than I expected, the bed is a great size and works well. I have added a mattress topper to soften it.

The sofa bed is very comfortable, both to sit on and sleep on. It looks nice too. Very happy with service and delivery.

I’m very pleased and happy to recommend Cocoon. This is the comfiest bed - unusual to find in a sofabed. Also, my favourite place to sit!

Love my sofa bed from Cocoon so much. It’s a total experience from looking for my suitable unit, receiving the delivery to seeing my actual sofa sitting nicely at home. The sofa bed itself is with very good quality and design. We can now sit comfortably for family time in the evening. Highly recommend Cocoon.

Great product, well made. Very comfortable for sleeping on .

Great sofa, comfy bed. Love all the storage spaces. Happy to recommend. Delivery men very good too.

Good quality sofa, delivery team were great and on time. All very smooth.

The team at Cocoon went out of their way to ensure I received the right product. Communication was excellent and the product is great.

It is unrealisitc to expect a sofa bed to be perfect as either a bed or a sofa. Compromise is inevitable. I haven't slept or sat on mine while waiting for non-resolution of a colour and model issue, so can't write authoritatively yet about the product - yet - but I took note of comments about needing a matteress topper, because of mattress hardness/ridges'different levels, and bought one. I am somewhat anxious because some reviews speak of poor quality/poor value for money. I'll have to wait to see. The first thing to say is that the Cocoon website images are not true to colour: if you want to be sure about choice of colour, 'hire' the swatch book (£48 refundable deposit). I ended up with a sofa that was green, not blue as shown in the website. I also ended up with a Charlotte model rather than the "Good to Go" Alice I had ordered, due to a "labelling error in the warehouse". I'm sure that had I wanted to press the point with trading standards I could have demanded a full refund but was up against a deadline. As it was, one offered 'resolution' would have had me pay £150 for delivery of the replacement (originally Cocoon wanted me to pay £300 to collect as well. Another was to have swapped for an ex-display model of a more acceptable colour, with caveats about damage/soiling of the ex-display model and the one I had recived which, naturally, I declined to accept). There was an issue with the original delivery which came several hours ahead of the agreed time - but I was in as it happened. I bought Cocoon fitted sheets, but for the Alice - so don't know if the will fit the Charlotte as well. So, the jury's out - three stars for now.

**UPDATE 30 May 2024**

At last I have used the bed part of my sofabed "in anger" and guests have used the sofa. I must say that 3 nights (with a memory foam topper) were very comfortable. I found the purpose made fitted sheet was very difficult to get over the matteress because the space between the armrest and the matteress is minute; I doubt it will stand up to a lot of use, but we'll see. A couple of times both the sofa (also comfortable), and the bed have let out a "boing", as if there is a spring caught somewhere - which is a bit disconcerting. The sales videos of easy opening show quite small children lifting even the 2-seater bed with ease, and in sales literature it is described as "one touch opening": I think this is optimistic as it does require some strength, especially when bending down. If you have an 'iffy' back, for example, you may need help. So far the only other "issue" I've found, and of which purchasers should be aware, is that the space under the folded down backrest, where the back cushions are stored when sleeping, should not be over filled. I made the mistake of trying to put the little armrest cushions in there as well, thinking they would squash down ok. The backrest did fold down fine, but when returning the backrest to the upright position the hinges 'popped out' of their retaining clips and it was helluva difficult to re-engage the hinges in the clips without damage to the fabric on the inside face of the armrest - the fit tolerances are very tight. Overall? So far, So Good.

Had such high hopes after researching these sofa beds.

Nearly 2 weeks and we still haven’t received confirmation on our ‘good to go’ sofa bed. When I reached out to customer services for an update, I was greeted by a passive aggressive email from someone called Ellie.

She didn’t give me any info on the bed delivery and was so unbelievably unhelpful and explained someone would be in contact next week (3 weeks after order had originally been placed). We ordered a ‘good to go’ sofa as we are expecting our second baby in the next couple of weeks and were promised fast delivery.

Regretting buying this sofa bed before it’s even arrived.

What a shame!

Our order was confirmed 29th of January. Updates the week after was good. Then nothing for a long time. If I didn’t ask for an update, they wouldn’t even have apologised and told me that the order was late. No reason given, just said it was running late. Appalling if you ask me, 2 whole months for a couch.

Then customer service got in touch asking for delivery dates before or after Easter, by this time they are already way out of the advertised 28 day delivery period! I told them that I needed the couch on or before 14th of March as we are supposed to go away for a while and there will only be an old couple in the house at the time of the delivery and I’m not comfortable for them to receive it by themselves. I told Ellie that we would be at least 1-2 months away but she didn’t do anything. No apologies, didn’t arrange delivery ASAP even if they were already waaay late. Nothing.

And then the delivery company got in touch with me on the 25th of March to inform me that they will deliver by 14th of April! Absolutely ridiculous! I told them that it was meant for 14th of March not April! Apparently they were told by Cocoon that it should be April! By this time, we have already cancelled the trip pending the delivery of the couch but another month is absolutely unacceptable!
Called Cocoon and was told by the friendly man who sorted it out for me (?Dan I think his name was) that Ellie scheduled it for April because we were going to be away. Which is stupid because we never agreed to that. We told her that we were going away but need the couch delivered ASAP not delay it.
Bad communication.

The couch finally arrived on the 29th of March.
The item itself is “ok”. If we knew that it would take 2 whole months before it arrives, we would have bought elsewhere. Horrible communication. No apologies after the 2 month wait.

Definitely not recommended.

The sofa bed is very comfortable, and fits perfectly in the space. The company communicated responsively about the progress of the manufacture, and about transport, and handover to the delivery company. This service was excellent. They arrived on time, and put the sofa together very efficiently, and were friendly through the time they were here.

Sofa chair is living up to our satisfaction, good colour, delivery guys were great, explained how to operate the bed, delivered on time, would recommend Cocoon.

I did a lot of research on different sofa beds and sofa bed companies before going with Cocoon and did so based on reviews and perceived customer experience. Unfortunately we have had nothing but problems since the order was placed and the overall product is very poor quality, especially when you pay £1800 for a sofa bed. First of all the delivery and customer service has been awful, chasing callback promises, promises being made by managers that never actually happen and I was still chasing 4 months later.

The sofa and bed is very firm, unless you like sleeping on extremely firm mattresses you will require at least a mattress topper. I expect they do this to elongate the life of the sofa itself but at the end of the day they sell themselves on the fact it’s a superior bed quality and that isn’t the case. Arms of the sofa bolt on at the bottom and this means they rattle. The spring mechanism makes a clunking sound when you sit down, which can be pretty off putting and can’t be healthy for the sofa either. Overall very disappointing. Do not buy with this company.

UPDATE: Cocoon’s Response : “your experience was not what we strive for” - in other words they know it was awful and did very little to help for months. “We remedied some of your frustrations” - No, not really - you refunded the delivery charge because I paid extra to have it dismantled and reassembled and your delivery team did neither and effectively damaged the unit in transit. To be honest the delivery charge was the least you could refund as I didn’t get any of what I paid for and the unit still is not right. As I said previously, avoid this company as it does not deliver a quality product despite the high cost price.

We LOVE our corner sofabed. Before buying went to Guilford showroom and it was all automated and we had a sales assistant on a TV screen helping us over a video call. Ordering was easy and straightforward we bought from January sale. However arranging delivery was nothing like our positive experience. You get a text asking can you do X date. If you say yes they won’t let you know what time slot you will get until after 5pm of the day before delivery. With full time working parents with children in school and after school activities we found this really stressful. We declined one delivery date. Then on the second text we had to agree as there was a warning that if we declined delivery three times they are going to charge us for storage! We also paid extra to deliver to loft room. Had we known how the delivery system worked we would not have ordered from Cocoon. It seemed Tuesday is the day the area where we live gets deliveries as both days we were offered were Tuesdays. Delivery people were very professional and pleasant. There is no chance of arranging a date time suitable for you. Consider this before buying. Due to this I have only given 4 star review. If it was just about the sofa I would have given 5 stars.

Excellent customer service from Ellie who really cared about me having a sofa in time for my family visit and went above and beyond to get me a loan sofa in time. My real one has arrived today (Ashley in Pacific). It fits the small living room space perfectly and I love it!