DONT BOTHER ordered coal on 18th aug 10 / 14 days later i emailed twice but no reply---just got my money back via pay-pal--[ thx pay-pal ]
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Just phoned to make sure delivery of large order (£674), would be first week of November rather than end of October due to husbands return being delayed. First order number didn't come up then, acco... Vis mer
As my usual local coal merchant was just too expensive I ordered from coals2u as they were the most cost effective item and was very happy with the service. My first order was for ten bags brazier whi... Vis mer
I would have given 5 stars but on both of my deliveries have been delayed. They had kept me updated. The coal for my burner is 70p per bag cheaper than buying locally and delivered to my door and fri... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
UK's leading coal and wood fuel supplier with a comprehensive range of smokeless coals & briquettes and quality kiln dried wood, with the option for smaller orders and delivery to a location of your choice on your property.
Kontaktopplysninger
Westthorpe Fields Road, S21 1TZ, Killamarsh, Storbritannia
- coals2u.co.uk
2,0
Under middels
114 anmeldelser
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TERRIBLE DELIVERY TIMES!
TERRIBLE DELIVERY TIMES!
I've had to wait 14 days for a deliver! If I lived in the Scottish Highlands I would understand? But I'm in South London???
9. februar 2021
Anmeldelse skrevet uten oppfordring
AVOID
AVOID
Terrible communicators. Lots of emails (that you cannot reply to) stating there will be a delay, but they did not give an initial delivery date, so I have no idea when we'll be getting this delivery. I have emailed them and asked for information, but they have not replied. It was clearly a big mistake on my part to order from this company.
Be warned. Go elsewhere.
30. januar 2021
Anmeldelse skrevet uten oppfordring
Avoid this company at all costs
Ordered 10 bags of coal 2 weeks ago. Received an email stating that there was a slight delay with our delivery. Still not received our order. I've now had to order coal from a local hardware outlet and pick it up myself. I won't be using this company again.
24. januar 2021
Anmeldelse skrevet uten oppfordring
It's now 8 days since ordering
It's now 8 days since ordering. An email arrived saying there would be a delay. We have phoned twice to ask about a delivery date but no one at customer services can tell us. We have now asked twice for someone to call back and just give us a delivery day but despite promises we are still awaiting a call. I'm informed by the customer services that they are too busy dealing with other customer which would imply that some are favoured over others!! Customer services at its worst!!!
15. januar 2021
Anmeldelse skrevet uten oppfordring
Once bitten....twice shy
Easy to order but still no delivery and no forecast of delivery. So much for 5 to 7 days. I also have discovered that the smokeless coal at B&M is cheaper than coals2u's housecoal! Won't be using this company again. I note that the company doesn't react to reviews on Trust pilot so that gives you an idea of their customer service ethos.
31. desember 2020
Anmeldelse skrevet uten oppfordring
26 bags of very wet coal
26 bags of very wet coal. I need to start a wood fire to get the coal going.
Money not well spent!
19. november 2020
Anmeldelse skrevet uten oppfordring
The best of customer service, thank you.
The best of customer service from point of order to the delivery, excellent communication throughout coupled with an amazingingly helpful delivery from Mr J Ayling.
Thank you all at Coals2U for your service it's is very much appreciated.
30. oktober 2020
Anmeldelse skrevet uten oppfordring
Avoid
Ordered coal; was given no date for delivery. Telephoned them to ask; was told it would be within the 5 days; then got an email saying there would be a delay of an indeterminate length. Had to phone again; coal finally delivered 12 working days later, simply dumped on my front porch without the delivery man even ringing the doorbell - I only found it there when something else was delivered. Will not be using again.
30. oktober 2020
Anmeldelse skrevet uten oppfordring
2nd bad experience
2nd bad experience, with driver dumping big load of prepacked coal and logs just where he felt like it, redirections for safe unloading on 2 previous occasions ignored. Complaint to Cpl has achieved nothing. There has never yet been a process by which I can contact the delivery company. I cannot move these huge bags, cluttering up my garden myself.
25. september 2020
Anmeldelse skrevet uten oppfordring
Great ordering service, delivery back to normal excellent standards
We've ordered from Coals2U for many years, but had a few unpleasant experiences with drivers who refuse to drop bags into the coal bunker or wheel into the garden.
This year I'm delighted to report that normal service has been resumed! Polite driver and a smooth delivery!
Thanks Coals2U, Merry Christmas!
3. september 2020
Anmeldelse skrevet uten oppfordring
Quick and efficient delivery and great…
Quick and efficient delivery and great value eco coal too! Will only use this company from now onwards :)
2. juni 2020
Anmeldelse skrevet uten oppfordring
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