clothlyc.com 

Do not order from this site. Promised one week delivery on 3 college Covid masks. Turned into 8 weeks. Received wrong college on 2 masks. Called customer service. They asked for picture. Sent it 5 times. Finally they said we will give you 50% refund. I only got 33% of what I ordered. I asked for a 67% refund. They’ve gone quiet for over a week now.

And it gets worse. They masks finally showed up. I like the color but I am a small person and I can barely wear them. I ordered extra filters and they were not included. After three emails I finally was told I would be refunded for the cost after sending picture of the packaging and the contents. And after another week their PayPal account is down and can't send the refund....DO NOT BUY FROM THIS COMPANY!!

Very unhappy, I wish I could give a negative star review.. These masks were ordered for an adult, they are so small they pop off my face. They do the same on my tiny 11 year old's face as well. The masks are useless, $62 in the trash. Clothlyc won't refund or exchange these worthless tiny masks.

This company truly deserves 0 stars but I have to give it one in order to write a review. My order took WEEKS to process...which is somewhat understandable. Upon eagerly opening the shipment, they sent me kid sized masks.....which weren't even an option when I placed the order. I have been dealing with "customer service" for well over a week and am getting nowhere. They supposedly can't refund my money because they are having paypal issues. This company is an absolute scam.

Do not order from this company! I ordered masks two months ago and just got them. I tried to cancel my order because I needed them much sooner and ordered more another places they refused and said they were delayed in Shipping. What they fail to tell you is they were coming from China. They make it seem like they are an American company. I kept asking them when they were coming and they could never give me an answer.

Got a super cute Ohio University mask! Well made but took FOREVER to get it. Probably about 7 weeks. Weird that I cannot find it on the website again. It showed up on my facebook fee.

When I ordered the mask I was under the impression that they were made in Texas; but, they’re actually from China. Because of that it took 7 weeks to arrive.

Cons: The mask are slightly smaller than I expected and don’t have a nose piece to keep my glasses from fogging up.

Pros: I do like the patterns on the mask and that they are well made. I also like that the filters come in ziplock type packages.

The best thing is that they don’t have a terrible smell like other companies do. If you’re on a budget they’re not a bad choice.

DO NOT BUY FROM THIS COMPANY!!!!! I received 5 masks that don't even fit a small child. They are poorly made. I requested a refund for these defective masks and have been getting the run around for a week. This is their refund policy:

WHAT IS YOUR REPLACEMENT POLICY?

We hope our products make you happy. If you are not completely satisfied with the items you received, we will gladly process an exchange or return within 30 days.

Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:

Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:

I ordered a pack of 3 masks in April. The information I read while ordering said the product was made in Texas. It was obviously Texas, China. Like so many others, I emailed my complaints when the masks failed to arrive. I received emails generated by a bot. I disputed to charge to my credit card through PayPal after reading reviews saying I'd never receive the order. Well today I received tracking information! The masks are on the way.....only because I disputed the charge, I'm sure. I can't wait to see the terrible quality. I'm sure they'll come with no paperwork/way to return them.

Don’t let their website fool you. They claim to ship out in 6-10 business days. No. They. Don’t. I ordered 3 masks, only because they said on their website that people receive their order within 10-15 days total. I knew I would need masks for work when I went back, so I ordered almost a month before I went back to work. I’ve been back to work for 3 weeks now, and I finally received my masks. 6 WEEKS not days after I ordered. If you try to contact their support team, they give you a blanket statement saying that shipping is delayed, blah blah blah. And now that I have received my masks, I do not feel they are worth their price tag. I do not recommend at all!

Terrible company, I ordered two masks in April. Mid June and I still have not received them. I will be disputing the credit card charges!!

Unacceptable. Poorly made and very slow delivery. It took 7 weeks and three follow up emails to receive my order. I honestly believe that I finally received my order because I threatened to dispute the credit card charge. The order arrived today which consisted of six of the filter pocket masks. One of the ear elastics broke on the first mask as we tried it on. These masks are so small that they are only good for children. Do not waste your time or money. The only reason I am giving one star is because I did receive a relatively quick response to my emails, even though each response was that they really couldn't assist me with my questions about the delivery status.

This is an awful site. There was little to no communication. I am a pharmacist and needed my mask to work during the pandemic. I ordered in April and still do not have the mask. It’s mid June. I’ve been emailing and reaching out asking for a refund and delivery date. They tell me that I had 12 hours to cancel the order and that it’s been shipped by their agent. This means it’s coming from China and can’t clear customs. They show false photos of American workrooms to make you think it’s made stateside. Do yourself a favor and stay far far far away from this company.

I finally received my masks that I ordered at the end of March, today 6/12/20.. I was sending out emails every few weeks saying well this is what you said last time (I screenshot every email that they sent me) and would send it back to them every couple weeks with what my question where are we at with my order now. Of course I always got the same response the covid-19 putting everything behind which is understandable. But not 2months.. The Masks are great they look great they look of good quality but because of the time-consuming wait I don't think that I would order again until the covid19 is a little more under control, so maybe it won't take so long to receive my orders

Updated as of 6/11/20
Out of the blue I finally received my masks. Zero correspondence and no tracking number. I will say that the masks are as advertised and actually pretty nice. The rating was improved to two stars because the masks were nice but customer service was horrendous!

I ordered at the end of April. I still don't have a tracking number and no straight answer about where my order is. I'm so mad about this order and should have never done this and will never do it again.

😡 I'm so Upset with this company. ❎❎❎❎❎ They get 5+ Xs. Scam. I ordered at the End of March. Still on Mask. I paid on time, they got my money and I got Poor service. I feel they don't Care. I have emailed them several time. Only to get a response back from a Bot. I have asked them if it was coming from China and no answer, and I told them Just tell me the truth of what's happen with my order. Then I got an email saying they will give me 20% off my next order.😲😠 i don't know what to do at this point. And refund would be nice. So all I can say is Please don't fall for this SCAM like I have..

Updated as of 6/9... received my order today out of the blue. No tracking number that I paid 9.99 for. No emails. No calls. No nothing. I showed my kids and my daughter says that looks too small. What is up with this company? They offered me a 30% refund because of my complaints. No thanks, I'll be sending it back if I can find a physical location to return to. I started a dispute with my credit card company. They refunded me my money and are going after them. After that, the company sent me an email offering me 30% of my refund.

My masks finally arrived today so maybe there is hope for everyone else. Most likely came on a slow boat from china! Never did get an email with tracking info or really any updates on the estimated time of arrival. Don't hink I will use them again. They are very small too, not a good fit for an adult face.

I ordered from them when I saw the Facebook ad. I have yet to receive my product but I have received a gazillion emails telling me they’re working on it! Bull! I reached out to the company that keeps sending those emails Dash it’s automated - Zendesk. I sent them a Facebook message to let them know that they have a contract with the scam company. I sent them the reviews and the Houston Better Business Bureau report. Stay tuned. (Had anybody received their masks?)