ClearAccept Anmeldelser 79

Contacted clearaccept following the death of my husband due to having to change my bank account. Sent everything they asked for within a couple of days yet they never changed the details and allowed my payments to go in to a redundant account for 3 MONTHS! It was never rectified. Instead it was quicker for me to rebuild my website on another platform and use another provider fully. Which thank god as the new platform is far superior.
I cancelled all my services with EKM having been a customer for over 20 years and I do not regret it for a second.

Clearaccept have still know even bothered to acknowledge my complaint and continue to send emails to my deceased husband.

I have absolutely nothing good to say about them. Do not use this company.

Charge double the agreed processing fees! - In April of 2023, we signed an agreement with Clearaccept on our payment processing. This was enforced by EKM's newest scheme to make all of their customers use Clearaccept as their only payment provider. In November of 2023 Clearaccept decided that they would double our transaction fee with no notice whatsoever. This was only picked up at our end this month and they tell us that whilst they had an agreement with us, they can change this agreement at any time that suits them. Be very careful if you are forced to do business with this company. Within their terms and conditions, they claim they can change any agreement at any time with 7 days notice but you are tied on to a contract with EKM of a minimum of 30 days. Some companies pay a year in advance. Also, if you want to leave EKM, you then need to go and develop a new website at your own cost as none of the data is transferable. And this is from a business that have been with EKM for 9 years.

Was forced to use this company by the sister company EKM.
High charges, no customer support, An Asian call centre, wont even return a call that's been requested over 1 week now everyday. Now they are charging more after 8 months for PCI compliant which we already are registered FOC via Worldpay and have been since day one. and renew this every year.
They don't refund fees on refunds unlike others.
Sort your Micky Mouse Company out.....
Will be reporting this company to the FCA
Avoid at all costs #clearaccept #ekmpay #paypay #worldpay

There are 8 reviews before mine, the 1st three good ones were obviously written by two of their employees because they got 5 stars. The most recent five explain what an absolutely useless shower are Clearaccept.
Unlike many other reviewers I really like EKM. They have great service but now this shower, Clearaccept, has bought EKM, they will undoubtedly drag EKM down to their level. Useless support, Numerous ID references they keep nagging you for. Now imposed £6 a month charge for PCI compliance and we are already PCI compliant, a price increase via the back door. Also if you don't have a transaction in 60 days they will suspend you. Talk to most of their staff and it is the blind leading the crippled. Few of them can answer any query without playing pass the parcel and pushing you over to someone else.
The problem is that they are cheap but you get what you pay for. One of the worst companies I have ever had to deal with.

A Disgrace!
Since Clearacept took over payments for EKM (Another complete shower of an organisation) our order rate has gone through the floor.
Customers are continually having to re-submit payment details & then the process just 'hangs'
EKM blame Clearaccept who after 6 months of complaints still haven't sorted out their useless payment back end.
Prior to EKM insisting on Clearaccept we used Worldpay, Paypal & Applepay without any issues whatsoever.
Just look around & do your research, Clearacept are utter pants!

Can I give ZERO scores?
Forced to adopt EKM Pay / Clearscore through my website, very intrusive demands for ID which I have no intention of conforming with.
I am moving to another platform.

terrible terrible service
forced to use this payment provider by ekm the shop platform (another company to avoid) as they are all under the same ownership i believe. they insist on clear accept being the default payment provider and will be delisting paypal etc
4 weeks in now since we were last able to print a funding report on the clear accept web site to be able to reconcile payments in and transaction charge cost per payment to then allocate to the invoices/ customers several several emails over the days and weeks an no response please please avoid this company they are so bad now we are switching out shopping platform provider on as amny sites as faqst as possible to be able to get away from clear accept this site stormflame will be done as quickly as possible

Card machine and till software are not compatible with Trims/Touch Retail EPOS till systems.
Dropped payments
Double payments taken
Payments not linking with intergrated till system.
Accounting headaches all round.

Excellent Customer Services experience today - having recently switched from Klarna to Clearaccept, I needed some guidance on how to find my way around my customer portal so that we can get the information to reconcile our payments this end. The first chap I spoke to was able to guide me through all of my queries in a friendly and helpful manner. He raised a query for me on an outstanding matter, I received a call back within an hour and after another chat resolved my other issues to my complete satisfaction. I now find the customer portal easy to navigate and it has a wealth of information on there. Very happy with the switch so far and much easier to get hold of than jolly old Klarna :-)

Applied to join ClearAccept we have been using Stripe for 4 years via EKM. Submitted annual accounts and recent monthly management accounts and Stripe report for past 12 months transactions. We were told they would open an account with settlement delay of 30 days (T+30). We currently get paid in 3 days from Stripe. I rejected their proposal. It’s very strange as we have not had any payment disputes with Stripe or any payment gateway ever.

Excellent support service making the set-up of our PDQ's as seamless as possible. Thank you all

After using an inadequate service for many years it was obvious after reading about Clear Accept that we needed to change. The beauty of payments coming in 24 hours a day 7 days a week and automatically updating the system has freed up a lot of my time. Telephone payments were taking a considerable time out of my day and these have drastically reduced as patients can pay online. I can send reminders by resending the email link and these prompts seem to work. Money is coming in much quicker than before using this system. I would definitely recommend this product and I think patients would too as well as being able to ring to pay, they have the choice to pay online, It is much easier and quicker for them to click on the link and they don’t need to divulge their payment/card details to me and they receive a receipt straight away.