I went to return two pairs of shoes from an internet order to the Clarks in Witney. Despite being within the fourteen day return window, they initially refused to process the return. I had to insist... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Having been into your Witney store, I can highly recommend your Shop manager. She was extremely helpful and patient with helping my husband today. He was a little confused about his foot size he suffe... Vis mer
Ordering and delivery was quick and efficient, boots were good quality and well made. Unfortunately, even though I ordered extra wide fitting the boots were not wide enough for my feet so I had to ret... Vis mer
I returned a number of items and was served by Hannah and another member of staff. Both were super friendly and helpful. It was a pleasure to be served by them and wanted to recognise the great servic... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Kontaktopplysninger
10/12 High Street, OX28 6HA, Witney, Oxfordshire, Storbritannia
- 01993708533
3,6
Middels
4 anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very unpleasant experience and a black mark to Clarks.
I went to return two pairs of shoes from an internet order to the Clarks in Witney. Despite being within the fourteen day return window, they initially refused to process the return. I had to insist they accepted the return and as soon as they reluctantly scanned the return, it was of course shown to be acceptable. Very unpleasant experience and a black mark to Clarks.
1. desember 2025
Svar fra Clarks - Witney
Hi Haddon Davies,
Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.
I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.
We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused.
Good quality boots
Ordering and delivery was quick and efficient, boots were good quality and well made. Unfortunately, even though I ordered extra wide fitting the boots were not wide enough for my feet so I had to return them. The staff were very helpful when I returned them
29. november 2024
Excellent service
I returned a number of items and was served by Hannah and another member of staff. Both were super friendly and helpful. It was a pleasure to be served by them and wanted to recognise the great service I received.
27. oktober 2024
Anmeldelse skrevet uten oppfordring
Having been into your Witney store
Having been into your Witney store, I can highly recommend your Shop manager. She was extremely helpful and patient with helping my husband today. He was a little confused about his foot size he suffers with Alzheimer’s but she was so kind and made him feel there was no rush. Hope you will pass on our thanks.
11. september 2024
Anmeldelse skrevet uten oppfordring
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